Device - MFP or LP

This is related to Kent's ticket: INCIDENT ID#: 4139

We have recently purchased 4 devices shipped to Irvine through the RIDP Device purchase program.  We are finding that firmware on these devices is not the same on devices of the same model.  We purchased 2 IM 530FB devices and 2 IM 600SR devices, which are included in the list from incident #4139.  Therefore, can you please confirm if the firmware is the latest on any of our devices and let us know how we can obtain the latest firmware for our newly purchased devices, if newer firmware is available.

Thank you.

We have a list of device logs, and we are wondering from thise device logs if the latest firmware has been installed for all of these devices. If they are out of compliance can we get the latest firmware to ensure our devices are up to date.

Our inhouse (borrowed) C004 is running Java Platform 12.28.05, which apparently, is to old for RXOP SOP installs.

I've been trying to update via sdcard using the update from here:

  https://ricoh-ridp.com/resources/downloads/update-tool-v127201-metc2

But on MFD startup nothing is happening...

Guide was a bit ambiguious as to whether to copy the sdk directory or the *contents* of the sdk directory, I have tried both.

The device does have all the SP modes set that are needed fro Authentication Apps, as per:

  https://ricoh-ridp.com/ridp/tutorials/custom-authentication-smartsdk-setup-process

Could that be affecting things?

Thanks.

I'm trying to configure my Ricoh IM C4500 with IPv6 and I keep getting and error (

Wrong parameter.
Reset the correct parameter.

Default Gateway Address

) trying to set the gateways address

the gateway address I'm trying to use is 

fd01:1241:180:270::1

Wrong parameter. Reset the correct parameter.   Default Gateway Address

Wrong parameter. Reset the correct parameter.   Default Gateway Address

Please indicate how to enable remote access and online firmware updates for non-IM devices such as C307, C407, 501, C401, C3003.

Hi,

We identified a behavior only in the IM C2000 model, where the screen goes white when trying to access the Print/Scan application. In order for the application to be presented, it is necessary to click the back button.

We performed the same test on the model MP 501 and the behavior does not occur.

Attached are the traces and a gif showing the behavior.

I ran the test at 15:52.

Thank you for your support.

Best regards,
Guilherme Santos

Hi,

We received some evidence of an device (IM 430) that is showing functional error.
We analyzed the logs and were unable to identify any error in our solution that could generate the functional error.

There is no flow for the problem to occur. We were informed that it occurs even when the device is hibernating.

We tried to simulate something in our devices and we couldn't reach something like that.
Our devices are:
- MP 501
- MP C306Z

Here are the logs: https://we.tl/t-IPzHOQyTGQ

Could you assist us in this analysis?

Best regards,
Guilherme Santos

Hi,

We are experiencing a problem when trying to install the application on an MP 501 device.
We have already reset the device and updated its firmware, but we continue to receive the same error.

This problem is occurring on a device of a partner, who wants to know our latest functionality so that he can offer it to his customers, so it is a critical item.

Here is the evidence collected: https://we.tl/t-w5AUg9y7uL

Thank you for your support.

Best regards,
Guilherme Santos

Hi,

We use Ricoh IM C300. We would like to use User Tools app on device but can not find it.

Please help to restore it.

Thank you very much.

We are developing a print release application that sends to a printer over IPPS (it sends the job over the public Internet, so secured connections are a must). However, when we attempt to release to a Ricoh device (in our case an IM C2000), we get the following:

[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [IppClientWrapper.SendPrintJob] Job name: 'Test Page{75f94064-3fe4-4e61-8cce-1231aee6ee04}'. isAirPrintJob: 'False'
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] Version: 2.0
Status: GetPrinterAttributes
Request Id: 2
Data bytes: 0
==== Operation Attributes 4
[Charset] attributes-charset:utf-8
[NaturalLanguage] attributes-natural-language:en
[Uri] printer-uri:ipp://10.1.1.164:631/
[Keyword] requested-attributes:
{
uri-security-supported
printer-uri-supported
document-format-supported
urf-supported
}
==== Printer Attributes 0
==== Job Attributes 0
==== Unsupported Attributes 0
==== Other Attributes 0
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] Version: 2.0
Status: StatusOk
Request Id: 2
Data bytes: 0
==== Operation Attributes 3
[Charset] attributes-charset:utf-8
[NaturalLanguage] attributes-natural-language:en
[TextWithoutLanguage] status-message:successful-ok
==== Printer Attributes 4
[Keyword] uri-security-supported:
{
none
tls
}
[Uri] printer-uri-supported:
{
ipp://10.1.1.164/ipp/print
ipps://10.1.1.164:443/ipp/print
}
[MimeMediaType] document-format-supported:
{
application/pdf
application/octet-stream
image/jpeg
image/urf
application/postscript
}
[Keyword] urf-supported:
{
W8
SRGB24
CP255
DM1
FN3
MT1-2-3-4-5-6-8
PQ4
RS200-300
IS1-4-20-21
OB10
V1.4
}
==== Job Attributes 0
==== Unsupported Attributes 0
==== Other Attributes 0
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [Ippclient] [IppClient.CheckPrinter] Target printer supports application/pdf,application/octet-stream,image/jpeg,image/urf,application/postscript
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [Ippclient] [IppClient.CheckPrinter] Ipps supported at uri: ipps://10.1.1.164:443/ipp/print
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [IppClientWrapper.SendPrintJob] Starting to release job. Retry: '0'. skipPrinterIdleCheck: 'False'
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [Ippclient] [IppClient.ValidateJob] Validating job...
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] [Ippclient] [IppClient.CorrectJobRequest] Add job-name attribute
[2020/06/06 15:31:51 PDD8 D001 T06B i SecureReleaseService] [ippclient] Version: 2.0
Status: ValidateJob
Request Id: 3
Data bytes: 0
==== Operation Attributes 6
[Charset] attributes-charset:utf-8
[NaturalLanguage] attributes-natural-language:en
[Uri] printer-uri:ipp://10.1.1.164:631/
[NameWithoutLanguage] requesting-user-name:solswold
[MimeMediaType] document-format:application/octet-stream
[NameWithoutLanguage] job-name:Test Page{75f94064-3fe4-4e61-8cce-1231aee6ee04}
==== Printer Attributes 0
==== Job Attributes 0
==== Unsupported Attributes 0
==== Other Attributes 0
[2020/06/06 15:31:52 PDD8 D001 T06B i SecureReleaseService] [ippclient] Version: 2.0
Status: ClientErrorNotFound
Request Id: 3
Data bytes: 0
==== Operation Attributes 3
[Charset] attributes-charset:utf-8
[NaturalLanguage] attributes-natural-language:en
[TextWithoutLanguage] status-message:client-error-not-found
==== Printer Attributes 0
==== Job Attributes 0
==== Unsupported Attributes 0
==== Other Attributes 0
[2020/06/06 15:31:52 PDD8 D001 T06B e SecureReleaseService] [ippclient] [IppClientWrapper.SendPrintJob] Caught IppClientException exception with error code 'ValidateJobFailed'. Aborting.
[2020/06/06 15:31:52 PDD8 D001 T06B e SecureReleaseService] Exception...

1) Exception Information
=============================================
Exception Type: PharosSystems.IppCore.Client.IppClientException
ErrorCode: ValidateJobFailed
Message: Ipp response gives error: ClientErrorNotFound
HelpLink: NULL
Source: IppCore
HResult: -2146233088

StackTrace Information
=============================================
at PharosSystems.IppCore.Client.IppClient.CheckIppResponse(IppMessage vjResponse, IppClientErrorCode codeForUnclassifiedError)
at PharosSystems.IppCore.Client.IppClient.ValidateJob(IppClientPrintJob job)
at PharosSystems.IppCore.Client.IppClient.ReleaseJob(IppClientPrintJob job, Boolean waitForCompletion, TimeSpan waitTimeout, Boolean skipPrinterIdleCheck)
at PharosSystems.SecureRelease.Library.Ipp.IppClientWrapper.SendPrintJob(String jobName, Stream jobStream, IppMessage capturedAttributes, Boolean isAirPrintJob)

[2020/06/06 15:31:52 PDD8 D001 T06B e SecureReleaseService] Exception...

1) Exception Information
=============================================
Exception Type: PharosSystems.IppCore.Client.IppClientException
ErrorCode: ValidateJobFailed
Message: Ipp response gives error: ClientErrorNotFound
HelpLink: NULL
Source: IppCore
HResult: -2146233088

StackTrace Information
=============================================
at PharosSystems.IppCore.Client.IppClient.CheckIppResponse(IppMessage vjResponse, IppClientErrorCode codeForUnclassifiedError)
at PharosSystems.IppCore.Client.IppClient.ValidateJob(IppClientPrintJob job)
at PharosSystems.IppCore.Client.IppClient.ReleaseJob(IppClientPrintJob job, Boolean waitForCompletion, TimeSpan waitTimeout, Boolean skipPrinterIdleCheck)
at PharosSystems.SecureRelease.Library.Ipp.IppClientWrapper.SendPrintJob(String jobName, Stream jobStream, IppMessage capturedAttributes, Boolean isAirPrintJob)
at PharosSystems.SecureRelease.Library.Ipp.IppPrinter.Print(Guid jobId, String documentName, String owner, Stream jobData, PropertyBag additionalJobAttributes, String bannerContents)

How do we need to format the URI to print correctly? Please note that this section:

[Uri] printer-uri-supported:
{
ipp://10.1.1.164/ipp/print
ipps://10.1.1.164:443/ipp/print
}

is obtained directly from the device via a get-attributes call. So we are stymied as to why it fails.