Device - MFP or LP

Hi,

Searching for the latest equipment available in our market, we find the models IM C200 and IM 550F.

The IM C200 device is on the ESA Support Brand Matrix, but the IM 550F device is not.

Do you have an updated document?
Could you tell me if both models will receive updates?

Will these devices have a considerable useful life? We are considering the purchase.

Best regards,
Guilherme Santos

I'm looking for a spec sheet for the new IM C400SR.

I can't find anything online, but our customer already has one.

Hi,

Our solution requires white listing MFPs by make and model. We'd like to add Savin, Lanier, Gestetner to the solution. I found a cross referene web site but it's really old. http://www.tsrc.ricoh-usa.com/m/search/modellist.asp. Is there another resource?

Thanks,

Nick.

Do you know if we can get test Ricoh printer at a discounted price ?

If yes, can you forward me so information on price and how

Hi,

We have an MP 305 MFP that is displaying the message "Legacy UI of type 1 has stopped working." Also the MFP can't go into service mode -- a Ricoh tech can't get in using the 806182 code. He thinks the code may have been changed but we have not changed it. Any suggetions will be helpful. This has nothing to do with our app as it's not installed. Another unusual behavior is the MFP won't print anything. Finally, the MFP is in our NZ office. I am waiting for logs and will post them as soon as I have them.

Thanks,

Nick.

The Resources CD for SDK/J provides documentation of model specific supported capabilities like feeder sizes, scan DPI, etc. Our customer has the MP C501, which is not listed the the latest version of the Resources CD (2 years old). The Smart SDK Resource CD has a much newer release, but doesn't provide the same model information. Is more recent documentation available?

Thanks.

https://ricoh-ridp.com/ricoh-log-analyzer-tool-beta

Is this supported for the MP C3003? Because I get a 404 error trying to access:

  http://192.168.5.83/web/entry/df/websys/direct/getSysInfo.cgi

Thanks.

Hi,

We will buy a new equipment (IM C430F) to validate / test our applications and here this model is the most cost effective. we would like to know if this model will have all the updates as the other equipments of the IM line? if not, can you recommend another model to us?

Best regards, Guilherme.

From:Mike Stover <mstover@opentext.com>
Sent: Monday, September 09, 2019 8:39 AM
To: Joe Gormley <joe.gormley@ricoh-usa.com>
Cc: Peter Hwang <peter.hwang@ricoh-usa.com>; Sue Collins <scollins@opentext.com>
Subject: Re: [EXTERNAL] - Ricoh Baron C-3 Compatibility with OpenText

I approve of this testing.

Sue can you open an incident in the Ricoh system.

Sent from my iPhone

On Sep 9, 2019, at 5:31 AM, Joe Gormley <joe.gormley@ricoh-usa.com> wrote:

Hi Mike,

Ricoh PTEC has made the following request as they would like to test your solution against one of our newer devices, please let us know if you agree to this free testing.

Please check with OpenText in order to obtain permission to use their apps to verify compatibility with Baron-C3

Mike, if you agree to allow testing, please “reply to all” and let us know.  Also, in order to allow for communications, please open a support incident in the system with a subject of “Ricoh Requested Baron C3 Testing”.

Greatly appreciate your help….

Best Regards,
Joe Gormley

Sr. Manager, Ricoh Developer Program

Engineering & Portfolio Marketing Group