Web BrowserNX

Dear Support Team,

We are developing an web based application that runs on Web Browser NX.

The installation process is simple: user opens Web Browser NX and, navigates to a landing page which has a button that creates a shortcut on the Smart Operation Panel Home Screen. Once the shortcut is created, user starts the application by tapping on it.

The question is: if a company needs to create the shortcut on 500 devices, is there a way to automate this process?

Regards,

Giancarlo.

I'm looking at an issue, that I think is related to the dapi ports.

For WebBrowserNX, when you call "port = ricoh.dapi.getPort()" from javascript it returns an object with an http port and an https port.

1 - Is it possible on the device to disable http access to that webservice? (this could be related to the 2nd question)

2 - Where on the device do you configure what ports are used for that webservice endpoint for http and https?
(Preferably with details on how to browse to that screen through the device's web portal (or if not possible, then through the device screens).

Thanks,

Scott

A customer is using Cirrato software for login on Ricoh MFP devices. When they attempted to upgrade from our former Java/SDK integration to our new WebBrowser NX application, they received the following error when launching the application, "Unexpected token k in JSON at position 18". We are baffled by this error and want to know if you have any experience with Cirrato/Ricoh integration to share that might help us resolve the problem for this customer.

Regards,

Dale Hunt, Opentext

Opening this incident after the closing of incident 3815.

The end user has been able to test with Postman. However it doesn't receive a response. They are able to ping the device. A port scan reveals that 54080 is open. Here is the URL we're posting a GET request to:

http://scoceco53.wellsfargo.com:54080/rws/property/deviceInfo?_=MLfnNkUs

The end user found a note in the Network Security White Paper version R.1.1 about the CHTTP service on this port. That I've attached. Is it really true that this web service is blocked from all remote calls? Perhaps this is configurable or allowed on certain firmwares?

Thanks

Dear Madam/Sir,

In the emulator UI, there is a tab called IC Card.

We are planing to use the information from that tab to emulate ricoh.dapi.auth.detectCard and ricoh.dapi.auth.getCardInfo functions. For instance, when we click Attach, our application responds to the ricoh.dapi.auth.detectCard event.

However, the cardId on the event handler is always null. Can we use Card Info on the IC Card tab in order to have information in the cardId?

Best regards,

Dear Sir/Madam,

The development team is starting to localize the UI on CapturePoint MPS application.

In the SDK Web BrowserNX application sample, there are 2 localization files for RicohJavascriptLibrary: dapi.en.json and dapi.ja.json.

Our application supports more languages.Does Ricoh support other localized files or, do we need to provide translations using dapi.en.json as a source?

Best regards,

There are some devices (but not all) that we're having trouble inquiring device information from.
We're using the call to /rws/property/deviceinfo (as a javascript call from the page on the device).

Still double checking to see if we're getting an error back that maybe we aren't handling, but I think that i've seen that before and it was configuration related.

Is there a setting that is needed to get that to work?
We were able to use the device calls to deploy our shortcut to the device, so I assume all the SmartSDK stuff is installed enough.
I may be mixing things up with another device manufacturer, but is there a CORS setting somewhere that needs to be set on the device (because the web page is calling to the device rather than back to the server the page was served from).

Anything that you can do to point us in the right direction would be appreciated.

Thanks

• Product ID: 1979711528
• Vendor Name: ProcessFusion Inc.
• Application Type: Web BrowserNX
• Application Name: CapturePoint MPS - Dev
• URL Location: http://172.30.136.63:55685/Ricoh/StartPage.aspx
• Target Version:  SmartSdk Version 3.20
• MFP Serial number(s): 3089RC00019
• Public key: attached
•  

Hi Alex,

We are registering a shortcut on device screen following RICOH_1/SmartSdk_DevKit_R1909/doc/en/guide_br/500-03-0102.htm?ssdk_v3

Current behaviour: When we click on the registered icon without authentication, it displays a message "please wait.." in the same popup which we get when we have custom auth is set but no custom app is installed on the device. But, if we login the application using custom auth SOP, and then click this registered icon, it works fine.

We also noticed that Browser NX is not available for access on screen until a user is authenticated on the device, but this registered app icon stays there on screen. So considering the fact, what should be the expected behaviour of registered application?

Posisble suggestions I can think of:
- Hide the registered Icon until auth.
- Clicking icon should invoke the registered auth app for authentication.

Please help us with the best approach and if posisble, then how to steps too.

Regards,
Vikash