Web BrowserNX

A customer is using Cirrato software for login on Ricoh MFP devices. When they attempted to upgrade from our former Java/SDK integration to our new WebBrowser NX application, they received the following error when launching the application, "Unexpected token k in JSON at position 18". We are baffled by this error and want to know if you have any experience with Cirrato/Ricoh integration to share that might help us resolve the problem for this customer.

Regards,

Dale Hunt, Opentext

Opening this incident after the closing of incident 3815.

The end user has been able to test with Postman. However it doesn't receive a response. They are able to ping the device. A port scan reveals that 54080 is open. Here is the URL we're posting a GET request to:

http://scoceco53.wellsfargo.com:54080/rws/property/deviceInfo?_=MLfnNkUs

The end user found a note in the Network Security White Paper version R.1.1 about the CHTTP service on this port. That I've attached. Is it really true that this web service is blocked from all remote calls? Perhaps this is configurable or allowed on certain firmwares?

Thanks

Dear Madam/Sir,

In the emulator UI, there is a tab called IC Card.

We are planing to use the information from that tab to emulate ricoh.dapi.auth.detectCard and ricoh.dapi.auth.getCardInfo functions. For instance, when we click Attach, our application responds to the ricoh.dapi.auth.detectCard event.

However, the cardId on the event handler is always null. Can we use Card Info on the IC Card tab in order to have information in the cardId?

Best regards,

Dear Sir/Madam,

The development team is starting to localize the UI on CapturePoint MPS application.

In the SDK Web BrowserNX application sample, there are 2 localization files for RicohJavascriptLibrary: dapi.en.json and dapi.ja.json.

Our application supports more languages.Does Ricoh support other localized files or, do we need to provide translations using dapi.en.json as a source?

Best regards,

There are some devices (but not all) that we're having trouble inquiring device information from.
We're using the call to /rws/property/deviceinfo (as a javascript call from the page on the device).

Still double checking to see if we're getting an error back that maybe we aren't handling, but I think that i've seen that before and it was configuration related.

Is there a setting that is needed to get that to work?
We were able to use the device calls to deploy our shortcut to the device, so I assume all the SmartSDK stuff is installed enough.
I may be mixing things up with another device manufacturer, but is there a CORS setting somewhere that needs to be set on the device (because the web page is calling to the device rather than back to the server the page was served from).

Anything that you can do to point us in the right direction would be appreciated.

Thanks

• Product ID: 1979711528
• Vendor Name: ProcessFusion Inc.
• Application Type: Web BrowserNX
• Application Name: CapturePoint MPS - Dev
• URL Location: http://172.30.136.63:55685/Ricoh/StartPage.aspx
• Target Version:  SmartSdk Version 3.20
• MFP Serial number(s): 3089RC00019
• Public key: attached
•  

Hi Alex,

We are registering a shortcut on device screen following RICOH_1/SmartSdk_DevKit_R1909/doc/en/guide_br/500-03-0102.htm?ssdk_v3

Current behaviour: When we click on the registered icon without authentication, it displays a message "please wait.." in the same popup which we get when we have custom auth is set but no custom app is installed on the device. But, if we login the application using custom auth SOP, and then click this registered icon, it works fine.

We also noticed that Browser NX is not available for access on screen until a user is authenticated on the device, but this registered app icon stays there on screen. So considering the fact, what should be the expected behaviour of registered application?

Posisble suggestions I can think of:
- Hide the registered Icon until auth.
- Clicking icon should invoke the registered auth app for authentication.

Please help us with the best approach and if posisble, then how to steps too.

Regards,
Vikash

We would like to submit our 20.2 version for testing / certification with RiDP.

Our planned release date is 4/23/20, so we would like to begin as soon as possible.  There were only bug fixes in this release and there is no new functionality, we just need to have it certified prior to release so that we can include a token for our customers.

I'm attaching the PO for testing.

One of our testers recently noticed that images scanned from the platen of our IM C2000 device are arriving upside down to our server. We have verified that this is not happening with any of the other  series of devices that we have in house. Also, he was able to scan to an SMB folder (not using our connector) and the image was not oriented upsided down.

Our product uses the SMARTSDK javascript library to perform the scan and upload the image to our server via http file transfer.  Since I wrote most of it, I can guarantee that we do not have a line that says "if series is IM... do something special" LOL. I know this is a longshot, but I was wondering if your team has had any similar issues with image orientation using the smartsdk javascript library for this series of devices.

Thanks very much in advance,

Dale Hunt

Software Engineer IV

Opentext

Ricoh (not sure which part of your organiztion) was doing some courtesy testing of a new device which has a 17" display Baron C3 line, specifically Pro 8300S and found the RightFax mfp application did not render correctly (lots of empty space).

We were able to update our stylesheet with media queries for a 1200X1200 display and we hoped to test the feature using the SmartSdk emulator. Unfortuntely, the emulator does not appear to have a machine that is similar to this device.

For now, we are simulating the known resolution in browsers, but it would be better if we could run it in your emulator.

Are there some files that I could modify or a configuraton table that I could update that would allow me to simulate this device with the emulator?

Thanks in advance,

Dale Hunt

Software Engineer IV, opentext