Web BrowserNX

Hello,

We're doing a setup with a customer and we get the attached certificate error at the MFP whenever our WebBrowserNX app is opened.  The error is in CertError.jpg.  The user can click OK and then use our app, but the popup is there every time the app is opened.  It does not seem to remember the selection.  We have tried a self-signed cert and also one provided by the customer.  We have also tried setting both the IP and the fully qualified name in the cert, and we even imported the root authority to the device.

The certificate is attached as well.

Any help to get this message off our device would be appreciated.

Regards

Bryan

Hi,

I am looking for a new access token to start developing a new application with the following details:

I believe we're ready to start the submission process (for the first time) and Joe requested that I set the title to indicate that I'd like someone to help walk me through it.

Thanks,

Scott

Hello,

I need an updated development access token (for a new device we've gotten to test with).

Product ID: 1979711510
Vendor Name: Imagine Solutions
Application Type: Web BrowserNX
Application Name: Encapture
URL Location: /EncaptureRicohWebBrowserNX/*
Target Version: 1.04
MFP Serial number(s): G445PA02284
MFP Serial number(s): 3089R400617

Thank you,
Scott

Good Morning,

Some of our Ricoh customers are testing our recently certified Mfp app on a newer series of devices (collectively referred to as "IM" series). In all cases, the mfp web application succeeds in registering, but when they attempt to load the application, an error dialog opens that says "network_error". We are working with these customers to obtain wireshark traces etc. but at this point, it seems that all of the IM series of devices have this issue. I've attached a screenshot of the error.

Also, here is a copy of some notes obtained from a Ricoh tech that is working with Chichester School District:

>>>>>>>>>> 

Good evening, today I went to Systel and worked with RightFax using an IM C3500.  Wanted to compare settings to machines with SOP 2.0 and test RightFax each time I changed a setting.  Kept getting the red screen network error.

After lots of setting changes and configurations I happened to notice that that red network error screen is actually a “Web Browser NX” error screen.  You can get that same screen even when RightFax is not loaded on the MFP by selecting the Web Browser NX icon with the MFP not connect to a network.

It appears that when you select the RightFax icon on the MFP it is launching the Browser NX instead of the standard browser like the SOP 2.0’s do. 

So I loaded the RF app on the machine and then disconnected it from my laptop then selected the RF icon you can see it actually blink into another screen then attempt to use the standard browser then finally give “webpage not available” message and it is on the standard browser.  I copied that web address then reconnected the cable to laptop/VM and pasted that address into the standard browser on the MFP the machine then could begin talk to the RF VM server without an error.

I have been searching for a way to disable or uninstall Web Browser NX or change the order to so that the standard browser is used first but have not found a way yet but will keep looking.

It appears that if we could get the standard browser to be used first we will not get the error and will possibly be operational. 

Are there any settings in RF we could change to make the MFP choose the standard browser?   It appears that may be the major difference/problem preventing the SOP 2.5 machines to connect back to the server.

<<<<<<<<<< 

It's interesting that the technician seems to think that the application should "not" be using WebBrowserNx. We actually always register this type of web application to use webbrowserNx, not the standard browser (which I think is the older browser on these devices). Also, he uses the terms SOP 2.0 to refer to older devices that are working and SOP 2.5 to refer to these newer systems that are not working. Is there something about this newer series of IM devices that we need to handle differently for webbrowserNx applications?

Thanks in advance for any help you can provide,

Dale Hunt

Software Engineer IV

OpenText

The My Print Delivery app that we are writing uses the following code to validate our token.

function validateAccessToken() {
                //alert("Process validateAccessToken ...");
                ricoh.dapi.validateAccessTokenResult = function (resultObject) {
                    try {
                        if (!resultObject.result) {
                            console.log(resultObject.detail);
                            alert("ricoh.dapi.validateAccessTokenResult NG. " + resultObject.detail);
                        }
                    } catch (e) {
                        console.log("validateAccessToken - Exception error: " + e);
                        alert("validateAccessToken - Exception error: " + e);
                    }
                };
                ricoh.dapi.validateAccessToken("tGzJ8ar/YsS7SABEn+I3rIyzaKclQOcW6W96KO/TP5c/JHqLZ+mKOFJqbZMy0xu9SjMNBSXBL9wNFqA9D4upnAeGm6Y/zlilyABuXCP5NPzBi/xC6Ntu8NIjR2HHdqWtDLAVm8w+2o2dPJVhLyhwAHFamfFPHq9+iBbfbvjbyM+7vADfTCifGutmBFDh0Av+GFa8xL40WeqXwuAPZq2A9lNADTHS/tIH/RwmvcGNeaKRcY3S+cPnzuGA2Z9rcAi6i7Cd6o1uRtZ8nBeov9OTKpMA745VuNeP4PnyDFnY9SY=");
            };

This works the first time someone enters the app via the shortcut.  If the home button is pressed and then the app re-entered the validataion fails.

When the validation fails, the resultObject has a detail of 'busy' every time.  Would a simple retry of this work?  What other options can be in this detail option?

The documentation for this event (found at doc/en/jsapi/100-02-0100.htm?ssdk_v3) doesn't describe the resultObject

Thanks,

Keith

We have a customer with 4k+ Ricoh MFPs and over a thousand come with optional SOP support (like the MP C401).  The question is whether or not Ricoh has a tool to check en-masse if this support is there or not, or if there is a best-practices for scripting it by IP/hostname.  We obviously don't want to go device-by-device and check each one.

I am trying to get the authenticated user id of the user logged into a Ricoh MPC2004 MFP.

When using the ricoh.dapi.auth.getAuthState call from the SmartSDK JS Specification it is returning a null object

I have successfully acquired a token that allows the use of the WebAPI.  Is there some other authentication token that is needed when using the SmartSDK JS?

Regards,

Keith Reinig

Plus Technologies