Web BrowserNX

Hello,

We would like to schedule PTEC for RightFax, version 22.2 integration with Ricoh.
Here is the information we usually provide:
Product ID: 1979711509

Vendor Name: OpenText

Application Type: Web Application (Web BrowserNX)

Application Name: RightFax Connector for Ricoh

URL Location: /rightfax

Target Version: SmartSdk Version : 2.70

No files are attached to this because the entire RightFax server (gigs in size) must be installed in order to utilize/install the Ricoh piece- in the past we have a QA resource of ours set this up in the PTEC lab for you. We are hoping to be able to do that again.

Please let me know what additional information you will need to process this request and get the testing scheduled.

Thank you and kind regards,
Sue

Hello,

What options do we have to upload a scanned document outside the device?

in the documentation I can find info for sending an email or a fax, but for our project, we are looking for a way of sending the document with one of the following options:

• FTP
• External API call
• MTOM protocol

I could not find this information on the documentation. If there is support for one or more of the previous options please show me where it is on your documentation.

Thank you.

Luís

Hello Ricoh´s support ,

I need some help to run a sample code you have on your documentation. I´m not experienced with your SDK so please be patient with me if I´m doing something dumb.

Context:

I want to run Ricoh´s sample code (check attached file "RicoSampleCode.txt") on my web App.

I´m currently blocked with the error (see below image) when executing the following javascript code "ricoh.dapi.app.scanner.start(scanOptions);"

I can´t find information about the error on your documentation, so I don´t know what I need to fix, can you help?

Attached is a zip file with the relevant information:

• EmulatorInUse.png shows the emulator I´m using.
• FiddlerSessionWithError.saz contains a Fidller trace of http requests, where I can see that the emulator responds to the Status GET ("http://localhost:54080/rws/service/scanner/status?_=mJArRwep") but then fails on the POST ("http://localhost:54080/rws/service/scanner/jobs")
• senderEntryIdError.png shows the error that is blocking me.
• VisualStudioCodeCallingRicohJavascript.png shows the location of the code in visual studio project.
• RicoSampleCode.txt contains the original Ricoh´s sample code I want to use.
• MyCode.txt is the code I´m using (isolated in one file)
• Ricoh ScanWebAppHttps folder is my visual studio solution.

Thank you

I´m Luís Diogo and I´m working on a project with Lorcan Kennedy.

Hi,

We are looking to build a web app /NX for use on RIcoh devices that will allow our customers to submit faxes to our eGoldFax Platform. We are enquiring to see what if any resources are available to help us kick start this project.

Many thanks,
Lorcan Kennedy

LKennedy@GoldFax.com

Dear Support Team,

From a WebBrowser-NX based application, is there a way to detect if the browser is closing (power saving mode) or user is switching applications on MFP panel?

Regards,

ProcessFusion Inc.

Hi,

All currently supported versions of RightFax Connector for Ricoh will see their token's expire on 5/30/21.  This will cause all customers running the integration between our two products to be in a sev1 down situation with no functioning connectivity between Ricoh and RightFax.

Please let me know if you need additional information.

-Sue

Hi,

We are moving into our final sprints for RightFax 21.2 and while there have been no changes to the Ricoh application since last year, we are looking to certify for this release.

As in previous releases, I am looking to set up dates for your tester(s) and our QA and development team sometime after May 1st.  Can you let me know what your scheduling is looking like this year? I know for us things have been impacted by COVID.

Thank you!

-Sue

Dear Madam/Sir,

We are working on an application named CapturePoint Express, which will allow users to scan documents from Ricoh devices. This application will run as a web application on Web BrowserNX.

We know that a web application in production mode needs a Ricoh token to work. We also know that token is bound to a specific domain.

However, for CapturePoint Express, customers could download and install the web application on-premises (an internal IIS server for instance). In this case, we cannot anticipate the domain name, and is very likely the domain name will be variable.

Our question is: could Ricoh issue a special token valid for any device model and valid for any domain?

Best regards,

Giancarlo.