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Web BrowserNX

Web\NX Startup assistance

Submitted by Lkennedy@GoldFax.com on
Incident Properties
Product:
Web BrowserNX
Category:
Development
How would you categorize this Development request?:
Development Tools
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
0
Question
Incident Question:

Hi,

We are looking to build a web app /NX for use on RIcoh devices that will allow our customers to submit faxes to our eGoldFax Platform. We are enquiring to see what if any resources are available to help us kick start this project.

Many thanks,
Lorcan Kennedy

LKennedy@GoldFax.com

Detect Browser Close

Submitted by arron.fu@unipr… on
Incident Properties
Product:
Web BrowserNX
Category:
Development
How would you categorize this Development request?:
Application Programming Interface (API)
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
1.0
Question
Incident Question:

Dear Support Team,

From a WebBrowser-NX based application, is there a way to detect if the browser is closing (power saving mode) or user is switching applications on MFP panel?

Regards,

ProcessFusion Inc.

Product ID 1979711509 token will expire on 5/30/21

Submitted by scollins@opent… on
Incident Properties
Product:
Web BrowserNX
Category:
Request
How would you categorize this Request?:
Access Token
End User - Customer Name:
OpenText on behalf of all active RightFax customers
Origin of Incident:
End User Customer Name
Application Type:
Web Application
Application Version Number:
16.2, 16.4, 16.6, 20
Application Build Number:
see message
Question
Incident Question:

Hi,

All currently supported versions of RightFax Connector for Ricoh will see their token's expire on 5/30/21.  This will cause all customers running the integration between our two products to be in a sev1 down situation with no functioning connectivity between Ricoh and RightFax.

Please let me know if you need additional information.

-Sue

RightFax 21.2 Certification

Submitted by scollins@opent… on
Incident Properties
Product:
Web BrowserNX
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
21.2
Question
Incident Question:

Hi,

We are moving into our final sprints for RightFax 21.2 and while there have been no changes to the Ricoh application since last year, we are looking to certify for this release.

 

As in previous releases, I am looking to set up dates for your tester(s) and our QA and development team sometime after May 1st.  Can you let me know what your scheduling is looking like this year? I know for us things have been impacted by COVID.

 

Thank you!

-Sue

AccessToken Request - External Testing

Submitted by arron.fu@unipr… on
Incident Properties
Product:
Web BrowserNX
Category:
Request
How would you categorize this Development request?:
Development Tools
How would you categorize this Request?:
Access Token
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
1.0
Question
Incident Question:
Dear Sir/Madam,
 
We would like to request an access token to deploy and test the application CapturePoint Express on real Ricoh devices.
 
  • Product ID: 1979711529
  • Vendor Name: ProcessFusion Inc.
  • Application Type: Web BrowserNX
  • Application Name: CapturePoint Express
  • URL Location: http://*/Ricoh/*
  • Target Version:  SmartSdk Version 3.xx / 2.xx (3.20 3.10 2.71 2.70 2.60 2.50 2.41 2.40 2.31 2.30 2.12 2.10 2.00)
  • MFP Serial number(s): *
  • Public key: attached
Since we are developing the application with external partners, we cannot anticipate the serial numbers nor the URL locations. We would like to request a token that could work with any device and in any location. The default expiration of 3 months should be OK.
 
Best regards,
 
Giancarlo.

Production Token - On-Premises Deployment

Submitted by arron.fu@unipr… on
Incident Properties
Product:
Web BrowserNX
Category:
Development
How would you categorize this Development request?:
Runtime Issue
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
1.0
Question
Incident Question:

Dear Madam/Sir,

We are working on an application named CapturePoint Express, which will allow users to scan documents from Ricoh devices. This application will run as a web application on Web BrowserNX.

We know that a web application in production mode needs a Ricoh token to work. We also know that token is bound to a specific domain.

However, for CapturePoint Express, customers could download and install the web application on-premises (an internal IIS server for instance). In this case, we cannot anticipate the domain name, and is very likely the domain name will be variable.

Our question is: could Ricoh issue a special token valid for any device model and valid for any domain?

Best regards,

Giancarlo.

Production AccessToken Not Working on All Devices

Submitted by arron.fu@unipr… on
Incident Properties
Product:
Web BrowserNX
Category:
Development
How would you categorize this Development request?:
Runtime Issue
End User - Customer Name:
Process Fusion
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
1.0
Server Name(s):
https://transformer15qa.capturepoint.ca/ricoh/*
Question
Incident Question:
Dear Madam/Sir,
 
Recently we requested a RICOH Compatibility Test - INCIDENT ID#: 3832.
 
Accordingly to test report PTEC20-0034 (attached), tests have been done on 3 devices: MP C3004/3504 and IM C6500. No errors have been reported and a production token has been issued on Fri, 10/09/2020 - 18:36.
 
However, our QA team started testing the application on another device model: MP C307. The application is failing to load, stating that it could not be validated.
 
Our question: is the production token available for every device model, including those using older SDK versions, like 2.xx?
 
Regards,
 
Giancarlo.

Fleet Install - Web Application (accessed by Web Browser NX)

Submitted by arron.fu@unipr… on
Incident Properties
Product:
Web BrowserNX
Category:
How To
How would you categorize this How To request?:
Installation/Uninstallation (Platform or Applications)
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
1.0
Question
Incident Question:

Dear Support Team,

We are developing an web based application that runs on Web Browser NX.

The installation process is simple: user opens Web Browser NX and, navigates to a landing page which has a button that creates a shortcut on the Smart Operation Panel Home Screen. Once the shortcut is created, user starts the application by tapping on it.

The question is: if a company needs to create the shortcut on 500 devices, is there a way to automate this process?

Regards,

Giancarlo.

Port configuration question

Submitted by scott.walker@i… on
Incident Properties
Product:
Web BrowserNX
Category:
End User Issue
End User - Customer Name:
Wells Fargo
Origin of Incident:
End User Customer Name
Application Type:
Web Application
Application Version Number:
4.0.3
Application Build Number:
0
Server Name(s):
Encapture
Server Version Number:
4.0.3
Question
Incident Question:

I'm looking at an issue, that I think is related to the dapi ports.

For WebBrowserNX, when you call "port = ricoh.dapi.getPort()" from javascript it returns an object with an http port and an https port.

1 - Is it possible on the device to disable http access to that webservice? (this could be related to the 2nd question)

2 - Where on the device do you configure what ports are used for that webservice endpoint for http and https?
(Preferably with details on how to browse to that screen through the device's web portal (or if not possible, then through the device screens).

Thanks,

Scott

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