Issue seen at customer: java.lang.IllegalAccessError: Class ref in pre-verified class resolved to unexpected implementation
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Hi,
We are seeing an issue at a customer site where on one C6004ex attempts to use our servlet (which supports our custom auth app) are failing with a 500 error and this exception:
java.lang.IllegalAccessError: Class ref in pre-verified class resolved to unexpected implementation
Our app is installed and working fine on many other printers at this customer and it used to be working fine on this specific printer as well (the only thing they report changing is from a dynamic IP to a static IP).
Based on my looking around so far it sounds like this issue is currently caused by a library reference being added two times, but as far as I can tell we only dex the libraries we're including in our servlet once and I'm confused about why this would suddenly be an issue just on this one printer (where it was working fine until recently) and not any of the other printers where it's also working fine.
Have you ever seen anything like this before and do you have any thoughts on how to troubleshoot it?
We've tried completely uninstalling our app and restarting the printer before reinstalling it and that didn't help.
I'm attaching the internal device logs and an image with the firmware versions of the printer.
An example of the full 500 response with the error we're seeing is:
Compatibility Testing
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When making the intial comaptibiliy test request via the web form, which of the manuals are required? (End User, Administration, Quick Setup)
Servlet debugging issues
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Having issues debugging servlet on Ricoh emulator. We try to attach to the serverservice and am not getting breakpoints to light up in android studio, are there any considerations or switches in the emulator that will enable this?
Ricoh IM C4500 Pages received out of order
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Question
Hello
Our customer CIBC is using some IM C4500 devices, the issue happens on only one IM C4500 device.
They scan a job, but missing random scanned page, thus pages received out of order
Kofax application version 5.0.1086 is implemented to retry getting scaned image from device API.
I am guessing SmartAPI cannot return scanned image after reach out of maximum retrying (100 time, interval 3 seconds).
I am requesting the device logs, will update the ticket when available.
Customer reported:
Test 1:
Page 2 - Back
Page 4 - Back
Page 3 - Front
Page 1 - Front
Page 5 - Front
Test 2:
Page 5 - Front
Page 3 - Front
Page 1 - Front
Page 4 - Back
Page 2 - Back
Test 3:
Page 1 - Front
Page 4 - Back
Page 3 - Front
Page 2 - Back
Page 5 - Front
This ticket to trace the case on a specific device IM C4500, we and Ricoh Local Suport may update more information ASAP
Thank you
Ngoc
Help to create demo signature
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Hello Ricoh team,
Please help to create the demo signature for attached file.
Because the current demo signature website is off.
Thank you very much.
Thank you.
[Oanh].
Error Installing "Developer Tool"
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Can the "Developer Tool" (https://ricoh-ridp.com/ridp/faqs/how-use-developer-tool) be installed on a G1 Machine? (MP C3003)
I just get the following error when I try via WiM with ours
HDD Access on device reboot to load configurations into SOP
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Hi Charles,
We followed the remoteConfigSevlet example with Get/Post requests to access files on HDD. We observed that we were able to retrieve the file content into a singleton model class. Even when we reboot and try to access some functionality using the mentioned persisted configurations, it worked well for us.
But, we are observing a behavior change in this for the last week(we did a machine reset from WIM). After reboot, we don't see the file being loaded into the singleton anymore unless we hit GET request on the servlet using a client application.
On the contrary, when we do a remote SOP app install and push configurations to a device using POST to servlet followed by a reboot using RXOP calls, the configurations load well into singleton on reboot.
Can you help us in understanding if the machine reset had any impact on the behavior? or otherwise What is the best practice to load a file from HDD into an SOP application after a reboot without any explicit request to the servlet, so that the file content loads everytime the device reboots?
regards
dKarthik/Vikash
Production signing request for "Ricoh Firmware Services" app
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Attached is another build of RFS that needs to be production signed.
Does Hybrid CAP work with Nuance Unified Client for Ricoh Smart Operation Panel
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Ricoh SOP Unable to get the ~RSP::Sender~ to get passed through AutoStore
AutoStore 7 SP5 Ricoh SOP (Android) client
Device MPC4504
Customer UNITED VISION LOGISTICS
The site is using a Hybrid CAP setup for Authentication. None of the user credentials are being passed to the AutoStore client.
In the device logs we see: RicohAAAListener Failed to create authenticator: no AAA Provider available
We assume that Hybrid CAP is unable to work with other AAA listener applications due to not having an AAA provider available. Can you confirm our assumption? Or is there a way to get Hybrid CAP to work with AAA.