SmartSDK

I have a fix for the next release of our SmartSDK solution that will require a maintenance signature.

1. We are still supporting devices containing a Smart Operation Panel with SmartSDK version 2.10 and later.
2. Modified app(s): AppManager.zip, Authentication.zip, and SecureDelivery.zip
3. The .dalp files are not modified.

Changes:

1. Made changes to our off-prem Authentication and Printing to better support a cloud-based server.

Regards
Bryan

Hello Team,

We are unable to submit our application build for signature via the Ricoh signing site. Previously, the process was working correctly, but now we consistently receive a “403 Forbidden” error message when attempting to upload.

Requested Action from Ricoh:

1. Please confirm if the signing portal is experiencing downtime, access restrictions, or configuration changes.
2. As an urgent measure, kindly create and share a demo signed build for us so that QA can proceed with testing while this issue is being investigated.

• Issue:

During scan automation testing, the Ricoh ScanEx application crashed with the error message:
"Unfortunately, RicohScanGUIService has stopped." (see the attached "ScanEx stopped.jpg").

• Device model:

Ricoh IM C400SR 

• Test Steps:

For stability testing, the following steps (see "ScanEx test.mp4.zip" as an example) were repeated continuously. 
 

1. Log into the Printix Ricoh Go app.
2. Start a workflow and initiate a ScanEx scan from the flatbed.
3. Press "Finish Scan" button.
4. Log out from the device.

• Logs:

  Refer to the attached device log MachineInfo_3943P950005_20250930_160540.tar. When the ScanEx app stopped, the following log entries appeared. One case occurred at 07:07:51, another case occurred at 14:13:56.

09-30 07:07:51.460  9503  9503 W art     : Throwing OutOfMemoryError "Failed to allocate a 747980 byte allocation with 603768 free bytes and 589KB until OOM"
......
09-30 07:07:51.489  9503  9503 E AndroidRuntime: FATAL EXCEPTION: main
09-30 07:07:51.489  9503  9503 E AndroidRuntime: Process: jp.co.ricoh.advop.smartscannerex, PID: 9503
09-30 07:07:51.489  9503  9503 E AndroidRuntime: android.view.InflateException: Binary XML file line #0: Binary XML file line #0: Error inflating class <unknown>
09-30 07:07:51.489  9503  9503 E AndroidRuntime:     at android.view.LayoutInflater.inflate(LayoutInflater.java:539)
09-30 07:07:51.489  9503  9503 E AndroidRuntime:     at android.view.LayoutInflater.inflate(LayoutInflater.java:423)
09-30 07:07:51.489  9503  9503 E AndroidRuntime:     at jp.co.ricoh.advop.appkitcore.ui.fragment.scan.ScanProcessingFragment.onCreateView(ScanProcessingFragment.java:234)
09-30 07:07:51.489  9503  9503 E AndroidRuntime:     at android.app.Fragment.performCreateView(Fragment.java:2220)

......
 

Questions:

• Can you confirm if this is an OutOfMemory (OOM) issue in ScanEx? What is the root cause?
• Is there a fix or workaround available to resolve this issue?
   

Thank you.
 

Please assist decrypting the attached logs provided by customers for investigating customer issues.

Hello,

Please find attached version 2.0.3 of the PaperCut Hive application for a maintenance signature.

We tried to test the self signing demo signature unfortunately it returns a 403 error on the website.

The changes are described as follows:

• Fixed a bug in copy quota control functionality 

   

HI you

I have trouble when setting How to debug using the SmartSDK emulator 5,

  Missing image on device...

step 1, insttall SmartSDK emulator 5.0 , 

step 2, from smartSDK emulator ,  start C300 , and finished the emulator stared

step3 . Open android studio ver 20.3.1. 

using project ScanExample, press run with select  android phone : SmartSDK emulator 5.0

but first time : no thing happen , 

secondtime : show msg : Missing image on device...

another bug : when I close emulator, and start again smartSDK emulator  ,msg error : the port 80 are using  

Could you help or show the guide , it is nessessary for me debug source code on SmartSDK emulator

Hi,
We are trying to display an error message for our app when our app is in the background.We are using android notification manager at the moment but it is inconsistent on different generations as shown in the insufficient funds image attached.We would like to display a notification window similar to this "Change the Settings has finished" popup in the attached image.Please let us know what is the best option to show a popup window when the app is in background.

Hi 

Please help to add signature for the attached file - RicohAndroidClient 

It is impacting to a customer in urgent,  RICOH reseller for NAPA GPC that has over 1000 MFP's across the country.

We have fixed an issue about re-pin certificate after device restarted.

Thank you

Ngoc

Hi,

Please find attached version 3.2.12 of the PaperCut MF application for a maintenance signature.

The changes included in this version are as follows:

1. Fix inactivity timeout from swipe card self-association screen
2. Fixed an issue where app intermittently display the error "Server certificate is untrusted" on some devices

Best regards

Hi

Ricoh has released some new SOP model recently (ex: IM C6510 / IM C8010 - SmartSDK platform v5.0)

Do we need re-signing again for our SmartSDK application ?

Kind Regards

Ngoc