Servlet - SmartSDK

Hi Team,

We are encountering difficulties installing the demo-signed clients on older models (MP 4055 and MP C4504). Could you please confirm whether the demo-signed clients are compatible with these older models? Attached are the device logs for your reference.

Device: MP C4504 

IP: 10.144.202.162

Thanks,

Vikas Goud

Hi Team,

Please help to create a maintenance signature for the attached version (1.3.0.578)

This version includes fixing the bugs below:

- FR 19938 - LOBLAW INCORPORATED - Copy function on Ricoh monochrome devices is not available when access permissions are used or colour quota

- Bug 2057409:Copy function on Ricoh monochrome devices is not available when access permissions are used or colour quota

Thanks,
Vikas Goud

Hi

Please help to create maintenance signature for the attached version (1.3.0.570)

This version includes fixbugs bellow:

- FR 19642 - SOMERSET PARTNERSHIP NHS FOUNDATION TRUST - DRS to Support ALL Versions of PCC5

- Bug 1998262:[Ricoh UC][G3.0 only- IM C4510] User can not get UC log

- Bug 2001008:[Ricoh UC] Can not install successful with specific password like: A~}|{`-^}]\[@<>=;:/.,?+*'&#"

Thank you very much

Ngoc

Hello,

This is the same as that of Incident # 5052 (details below). I had sent the wrong application file. Attached is the new file which needs the production signature.

Thank you,

Niranjini

Hi Team, 

Our customer is facing an issue with the Ricoh device takes more than 20 minutes to secure the printer with our application. 

Want to share that our pharos application required reboots two times when doing the installation on the device. 

According to the device type whether it is RXSP SOP or RXOP type, it pushes rxspservletsop-1.2.zip and rxspServlet-3.8.7.zip respectively on the device. 

when SP settings are up then MpsAuthenticator-CC.zip installation starts which will be required to do the reboot again to run the application at the authentication level. 

We have observed that the device takes 4- 5 minutes to reboot the device and 2 to 3 minutes to push the zip on the printer. We tested and check the behavior in our lab with the Ricoh IM3000 model which is taking 12 minutes approx to secure the device. Following are the time stamp collected from the logs.

2022/10/31 10:21:05.080 -> start the installation process

2022/10/31 10:21:40.210 -> install rxspservletsop-1.2.zip

2022/10/31 10:23:38.803-> install done

2022/10/31 10:23:38.803-> Reboot started

2022/10/31 10:27:28.848 -> reboot completed

2022/10/31 10:28:14.377- > install application MpsAuthenticator-CC.zip

2022/10/31 10:28:48.997-> app installation completed

2022/10/31 10:28:48.997  -> reboot started

2022/10/31 10:32:26.371 -> reboot completed 

2022/10/31 10:32:30.151 -> updateSPConfiguration started

2022/10/31 10:32:56.149 -> updateSPConfiguration completed

2022/10/31 10:33:56.181 -> end the installation process

Want to check with you that as the reboot process is taking more time which we are doing two times in the process, is there any way we can do this process in one go (without rebooting twice)? 

Thanks!

Our installer uses rxspServlet to set up our auth app which is installed on device. The version 3.8.8 servlet refuses to start on MP C307 device, version 3.8.3 works fine.

Could you please confirm that MP C307 doesn't support version 3.8.8 or there is bug in that version.

Thanks

it' caused by in AndroidManifest.xml

<service
    android:name="com.ricoh.auth.provider.AAAService"
    android:enabled="true"
    android:exported="true" />

is there any advise to resolve the issue?

Hi team, 

We have used the updated RXOP v3.8.7 which has been released recently. We faced an issue where after replacing the updated jar for Log4j i.e v2.17.1 currently, throwing an error as Error: Exception in thread "main" java.lang.NoClassDefFoundError.

We have found that after updating the Log4j jar some of the packages are not present which was available in the older version, which is used in RXOP module libraries. 

Attaching a screenshot for your reference.

We have tried to check what are the available jar are provided by Apache Log4j official site   https://logging.apache.org/log4j/2.x/download.html

and to use those jars, i.e log4j-1.2-api-2.071.jar along with log4j-api-2.17.1.jar and log4j-core-2.17.1.jar which you have updated in the RXOP module, but still not resolved error as these jar does not have all classes which RXOP module libraries are looking for.

adding the Error we got even after adding these three jars-

[2022/01/07 01:28:42.874 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error: Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/log4j/varia/NullAppender
[2022/01/07 01:28:42.874 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at ricoh.rxop.rxinst.RicohJavaDevice.<clinit>(RicohJavaDevice.java)
[2022/01/07 01:28:42.874 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.DeviceManager.forceRecreate(DeviceManager.java:53)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.DeviceManager.getDevice(DeviceManager.java:44)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.DeviceManager.getInstalledApps(DeviceManager.java:68)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.ServletInstaller.install(ServletInstaller.java:68)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.Main.installServlet(Main.java:94)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at mps.client.smartsdk.install.Main.main(Main.java:50)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error: Caused by: java.lang.ClassNotFoundException: org.apache.log4j.varia.NullAppender
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at java.net.URLClassLoader.findClass(Unknown Source)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at java.lang.ClassLoader.loadClass(Unknown Source)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     at java.lang.ClassLoader.loadClass(Unknown Source)
[2022/01/07 01:28:42.875 P5210 D001 T00F   Ricoh   Error] [smartsdk-installer] Error:     ... 7 more

"Error: Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/log4j/varia/NullAppender"

this package is not present in any of these jars (org/apache/log4j/varia/NullAppender) which is part of the older Llog4j jar

https://logging.apache.org/log4j/1.2/apidocs/org/apache/log4j/varia/NullAppender.html

we have found that in new updated jar this class change to package org.apache.logging.log4j.core.appender.NullAppender

https://logging.apache.org/log4j/2.x/log4j-core/apidocs/org/apache/logging/log4j/core/appender/NullAppender.html

Let us know what should be done here.

Thanks

 Hi Team,

We want to update the log4j with the latest version as 2.17.0 in our smartsdk-installer application which is building on ANT. we are using ROXP in our application with version 3.7.3, we have found that the following java libraries are using Log4j-1.2.17.jar

  1. rxconf.jar 2.  rxfw.jar 3. rxinst.jar 4. rxsp.jar.

We have downloaded ROXP version 3.8.6,  found that the above-mentioned libraries still using Log4j-1.2.17.jar. What should we need to do to update the log4j jar for the smartsdk-installer application?

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