SDK/J | Ricoh Developer Program (RiDP)

SP 4510SF Getting Started

Incident Properties

Product:

SDK/J

Category:

How To

How would you categorize this How To request?:

Device Setting

Question

Incident Question:

Hi Support

I have just received a new SP 4510SF device purely for development purposes and I cannot seem to get a a distribution package (xlet) installed. I have been messing around with it for hours now so if I am missing something I would greatly appreciate a pointer in the right direction.

The device is fully online and I can ping and connect to it over http using its IP address. I have logged in to the Web Image Monitor as admin and I have been into Extended Feature Settings / Install and selected the zip file which contains both the .dalp and .jar files. These were created directly from an Ant build in eclipse, where a folder that has our product id is also built and that contains the same .dalp and .jar files that I have been installing onto the emulators without a problem.

I don't know what I am missing but when I select the zip file to install in the browser using the Local File option and then clicking the Display Extended Feature List as it states on the page, it seems to just refresh the page and the selected file is no longer displayed. The File is ROIRicohXlet.zip

Any help on this is greatly appreciated. The device is straight out of the box and I haven't changed anything on the device other than the IP configuration. If you need any further info please let me know.

Kind regards

Nick

The maximum number of sheets of Window which can open application was exceeded

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Application Programming Interface (API)

End User - Customer Name:

Roswell Park

Question

Incident Question:

Roswell Park continues to see issues with Pharos and GSNX. We've tried a variety of changes to Pharos software and the configuration on site and continue to see an issue where a blank screen is shown to the user when they attempt to transition to GSNX from Pharos. We also have a report of this at Apple using Pharos Scan (derived from the SDK Scan samples) and Pharos. Further, we generally do not see this at all in the lab or in the field when just the Pharos xlet is installed. I say generally because we have seen this same error but only very rarely when we are stress testing a device by continually logging in and out over a period of days.

What we see in the logs is the error message:

"The maximum number of sheets of Window which can open application was exceeded"

I see four possibilities (there may be more but let's start here).

The resource load from just two apps on the device is causing the problem.
Transition between xlets is the problem and we need to better understand what needs to be done in this scenario.
There is a fundamental problem with our xlet that needs to be addressed. This could be an edge case that is enhanced in a resource hungry environment like when GSNX or our scan app is installed.
There is nothing inherently wrong with how we have implemented the solution (with and without GSNX/Pharos Scan) but garbage collection just has not happened soon enough to recover resources.

So a couple of questions.

What causes the sheet count to increase? For example, is it a side effect of calling initXlet or is it more explicit like when we add a panel to the root frame (sorry I don't recall the exact name of the object in Ricoh right now but I think it's some kind of frame).
Is there any way to query the system for the current and maximum sheet counts so that these values can be checked and output to the logs to help determine root cause?
At what point in time should we be checking that we have removed all panels from the frame (aka, the sheet count).
Should we be forcing garbage collection to help free resources? Would doing this help?

Thanks,

Nick.

Development Signature for Pharos Web Config - 34085120

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Development Tools

Question

Incident Question:

Can you generate development keys to include our new MFP? We need to do it this way because there is a limit of 5 serial numbers on the signature services pages.

Pharos Web Config ID:

34085120

Serial Numbers:

Ricoh MP 2550SP M6585100712 Pharos, NY, USA

Ricoh MP 2554 G144R800363 Pharos, NY, USA

Ricoh MP 5200 S9028600323 Pharos, NY, USA

Ricoh MP C2051 V9706000120 Pharos, NY, USA

Ricoh MP C301SPF W912P700780 Pharos, NY, USA

Ricoh MP C306Z G445P800380 Pharos, NY, USA

Ricoh MP C3002 W492L300058 Pharos, NY, USA

Ricoh MP C3003 E153M661022 Pharos, NY, USA

Ricoh MP C401 G073PC00008 Pharos, NY, USA

Ricoh MP C306ZSPF G445PA03247 Pharos, NY, USA <-- Newest MFP from the dev conference purchase

Thanks,

Nick.

Development Signature for Pharos iMFP - 34085121

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Development Tools

Question

Incident Question:

Can you generate development keys to include our new MFP? We need to do it this way because there is a limit of 5 serial numbers on the signature services pages.

Pharos iMFP ID:

34085121

Serial Numbers:

Ricoh MP 2550SP M6585100712 Pharos, NY, USA

Ricoh MP 2554 G144R800363 Pharos, NY, USA

Ricoh MP 5200 S9028600323 Pharos, NY, USA

Ricoh MP C2051 V9706000120 Pharos, NY, USA

Ricoh MP C301SPF W912P700780 Pharos, NY, USA

Ricoh MP C306Z G445P800380 Pharos, NY, USA

Ricoh MP C3002 W492L300058 Pharos, NY, USA

Ricoh MP C3003 E153M661022 Pharos, NY, USA

Ricoh MP C401 G073PC00008 Pharos, NY, USA

Ricoh MP C306ZSPF G445PA03247 Pharos, NY, USA <-- Newest MFP from the dev conference purchase

Thanks,

Nick.

Development Signature for Pharos Scan - 34094081

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Development Tools

Question

Incident Question:

Can you generate development keys to include our new MFP? We need to do it this way because there is a limit of 5 serial numbers on the signature services pages.

Pharos Scan ID:

34094081

Serial Numbers:

Ricoh MP 2550SP M6585100712 Pharos, NY, USA

Ricoh MP 2554 G144R800363 Pharos, NY, USA

Ricoh MP 5200 S9028600323 Pharos, NY, USA

Ricoh MP C2051 V9706000120 Pharos, NY, USA

Ricoh MP C301SPF W912P700780 Pharos, NY, USA

Ricoh MP C306Z G445P800380 Pharos, NY, USA

Ricoh MP C3002 W492L300058 Pharos, NY, USA

Ricoh MP C3003 E153M661022 Pharos, NY, USA

Ricoh MP C401 G073PC00008 Pharos, NY, USA

Ricoh MP C306ZSPF G445PA03247 Pharos, NY, USA <-- Newest MFP from the dev conference purchase

Thanks,

Nick.

Development Signature for Pharos Sentry Servlet - 34094083

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Development Tools

Question

Incident Question:

Can you generate development keys to include our new MFP? We need to do it this way because there is a limit of 5 serial numbers on the signature services pages.

Pharos Sentry Servlet ID:

34094083

Serial Numbers:

Ricoh MP 2550SP M6585100712 Pharos, NY, USA

Ricoh MP 2554 G144R800363 Pharos, NY, USA

Ricoh MP 5200 S9028600323 Pharos, NY, USA

Ricoh MP C2051 V9706000120 Pharos, NY, USA

Ricoh MP C301SPF W912P700780 Pharos, NY, USA

Ricoh MP C306Z G445P800380 Pharos, NY, USA

Ricoh MP C3002 W492L300058 Pharos, NY, USA

Ricoh MP C3003 E153M661022 Pharos, NY, USA

Ricoh MP C401 G073PC00008 Pharos, NY, USA

Ricoh MP C306ZSPF G445PA03247 Pharos, NY, USA <-- Newest MFP from the dev conference purchase

Thanks,
Nick.

Development Signature for Pharos Sentry Xlet - 34094084

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Development Tools

Question

Incident Question:

Can you generate development keys to include our new MFP? We need to do it this way because there is a limit of 5 serial numbers on the signature services pages.

Pharos Sentry Xlet ID:

34094084

Serial Numbers:

Ricoh MP 2550SP M6585100712 Pharos, NY, USA

Ricoh MP 2554 G144R800363 Pharos, NY, USA

Ricoh MP 5200 S9028600323 Pharos, NY, USA

Ricoh MP C2051 V9706000120 Pharos, NY, USA

Ricoh MP C301SPF W912P700780 Pharos, NY, USA

Ricoh MP C306Z G445P800380 Pharos, NY, USA

Ricoh MP C3002 W492L300058 Pharos, NY, USA

Ricoh MP C3003 E153M661022 Pharos, NY, USA

Ricoh MP C401 G073PC00008 Pharos, NY, USA

Ricoh MP C306ZSPF G445PA03247 Pharos, NY, USA <-- Newest MFP from the dev conference purchase

Thanks,
Nick.

Card Reader messing up first read

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Runtime Issue

Question

Incident Question:

I am working on integrating a card reader with my app. I am developing an app for the Elatec card reader and I am having an issue on the initial read. When ever I make my first read at least 1 character doesn't come through the reader. For example. I have a a RFID chip 001234. When the machine restarts or when I install my app I end up getting 01234 which is not the same. All subsequent reads give me the full amount 001234. Do you have any idea why this may be happening?

Casey

Displaying app

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Runtime Issue

Question

Incident Question:

I am trying to incorporate the login button. In doing so I would like to display my app when the user presses it to log out.

I am doing the following:

SysEventManager sem = SysEventManager.getInstance();

try {

sem.requestVisibleXlet(PRINTER_APP); // Set my product id

} catch (Exception e) {

e.printStackTrace();

}

But instead of working it throws and exception :

[stdout] [SDK_P_SYSEV] #getOperationPanel productId:34104064

[stdout] [SDK_P_SYSEV] #getOperationPanel shortcutId:0

[stdout] [SDK_P_SYSEV] #getOperationPanel appType:XLET

[stdout] [SDK_P_SYSEV] #getOperationPanel urlId:0

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo() start.

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo() XletApp

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo shoutcutType:5

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo appId:27

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo productId:34104064

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo ShortcutId:0

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo urlId:0

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] yieldOperationPanelTo appType:XLET

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] sysUiShortCutReq>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>start

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] sysUiShortCutReq>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>end

[stdout] [SDK_P_CHGAP] INFO >>>>> notifySysUiShortCutReqAns

Java_jp_co_ricoh_dsdk_core_manager_SystemEventManager_sysUiShortCutReqAns()

sdkSysUiShortCutReqAnsGetShortcutUrlId() start

[stdout] [SDK_P_SYSEV] INFO >>>>> SYS_UI_SHORTCUT_REQ_ANS

[stdout] [SDK_P_SYSEV] INFO >>>>> requestXletPid -> 34104064 ansXletPid -> 34104064

[stdout] [SDK_P_SYSEV] INFO >>>>> requestFunctionId -> 0 ansFunctionId -> 0

[stdout] [SDK_P_SYSEV] ERROR >>>>> receiveOwnerResult() SDK_SYS_UI_SHORTCUT_REQ_ANS is NG. reason = 2

[stdout] [SDK_P_SYSEV] [OperationPanelGetter] It failed in the display switch response.

[stderr] jp.co.ricoh.dsdk.system.GetOwnerShipResultException: It failed in the display switch response.

[stderr] at jp.co.ricoh.dsdk.system.OperationPanelGetter.yieldOperationPanelTo(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.system.OperationPanelGetter.getOperationPanel(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.system.SysEventManager.requestVisibleXlet(Unknown Source)

[stderr] at card.reader.service.CardReaderBase$1.keyPressed(CardReaderBase.java:77)

[stderr] at jp.co.ricoh.dsdk.panel.OperationPanel.processKeyEvent(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.panel.OperationPanel.fire(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.panel.OperationPanel.access$100(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.panel.OperationPanel$MultiEventHandlerImpl.exec(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.core.manager.EventRunner$Dispatcher.processEvent(Unknown Source)

[stderr] at jp.co.ricoh.dsdk.core.manager.EventRunner$Dispatcher.run(Unknown Source)

[stdout] [SDK_P_SYS__]check event type [owner=2 type=3087]

[stdout] [SDK_P_SYS__]receiveAllEvent() GC Exce. release the Vas Handles.

2016-02-29T08:55:06.008+0000: [Full GC 12471K->5942K(16192K), 1.3197390 secs]

[stdout] [SDK_P_SYS_TIME](27)Mon Feb 29 08:55:12 GMT+00:00 2016

Any idea on how I can display the app so users can login.

Thanks,

Casey

Image Display

Incident Properties

Product:

SDK/J

Category:

Development

How would you categorize this Development request?:

Application Programming Interface (API)

Question

Incident Question:

Hi Support

We have a requirement to provide a QR Code on the UI of the MFP. This code is generated and passed as an image by our web service.

Is it possible to do this? The image that is passed is currently a .png which through my testing cannot be viewed but if we could pass this image as a 24bit bitmap could the UI be updated on the fly?

Best regards

Nick

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