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SDK/J

LoginModuleSetException

Submitted by matheus.silva@… on
Incident Properties
Product:
SDK/J
Category:
How To
How would you categorize this How To request?:
Device Setting
Question
Incident Question:

Hi,

Every time the user click your application's logout button, pop up an exception informing that the External Device is not configured.

It happens in the model MP 501 (12x), in the others it works fine. Is there any other configuration that we must perform in this device, or another firmware to install that may solve this problem?

 

jp.co.ricoh.dsdk.auth.LoginModuleSetException

at jp.co.ricoh.dsdk.auth.external.ExternalAuthManager.addExternalLoginModule(Unknown Source)

at nddigital.nbilling.access.v10.NDDPrint.initXlet(NDDPrint.java:290)

at jp.co.ricoh.dsdk.osgi.service.multiXletManager.XletManager.handleRequest(Unknown Source)

at jp.co.ricoh.dsdk.osgi.service.multiXletManager.XletStateQueue.dispatchEvents(Unknown Source)

at jp.co.ricoh.dsdk.osgi.service.multiXletManager.XletStateQueue$1.run(Unknown Source)

at java.lang.Thread.run(Thread.java:682)

Maintenence request: fixed timestamp to be local

Submitted by casey.shurtlif… on
Incident Properties
Product:
SDK/J
Category:
Request
How would you categorize this Request?:
Maintenance Signature
Question
Incident Question:

1. The list of platforms your solution supports. These must be listed individually, not as a range (example: no good - 2.x - 12.x)

    10.x,11.x,12.x

2. The list of display panels supported. (uWVGA, WVGA, etc)

    uWVGA,WVGA 

3.  Please list any jar file(s) from your application zip file that were modified in this maintenance release?

    PrinterLogic_Ricoh.jar

4.  List any modifications on the *.dalp file other than the version tag?  (Note: the version tag of the dalp file is required to be updated to reflect a new minor build)

    None

List of changes:  (Please describe the list of changes that have been implemented in the maintenance release by provide detailed paragraphs and/or snippets of code.  Also provide any bug references from last compatibility testing report if applicable)

Now displays the time of the job in the default timezone:

String submittedDate = getSubmitted();
println(" DATE before = " + submittedDate);
if (submittedDate != null && submittedDate != "") {
TimeZone tz = TimeZone.getDefault();
DateFormat formatter = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
formatter.setTimeZone(tz);
Date date;
try {
 
date = formatter.parse(submittedDate);
println("tz raw offset " + tz.getRawOffset());
println("tz ID " + tz.getID());
println(" after Formatter " + date.toString());
long time_offset = date.getTime() + tz.getRawOffset();
Date offset_date = new Date(time_offset);
String newDate = formatter.format(offset_date).toString();
println("Set Submitted " + newDate);
setSubmitted(newDate);
println(" AFTER IT ALL " + getSubmitted());
} catch (ParseException e) {
println("Problem converting to local time");
println("ERROR " + e.getMessage());
e.printStackTrace();
}
}

Compatibility-QA Testing questions

Submitted by mark.davidan@u… on
Incident Properties
Product:
SDK/J
Category:
Other
How would you categorize this Request?:
Compatibility-QA Testing
How would you categorize this request?:
Compatibility-QA Testing questions
Question
Incident Question:

Hello Gerardo,

We are trying to prepare all relevant stuff for a certification of our UniPrint application (no smart card support for the moment). I have some questions.

1. What does it mean ‘Automated Installer must be included for all products sold by Ricoh', using Web Image Monitor as a loading tool is not enough?

2.  Could you please confirm that we need to mail 2 USB flash drives with our VMware images to 2 different locations?

3.  According to evaluation report, the appropriate document sdkj_xlet_aplevset_eR111.pdf has a part

    ‘Common evaluation items’, there are 3 columns ‘Target SDK/J versions’:

      a)  Ver1 to 7

      b) Ver10

     c)  Ver11

     Which target we are since we are not targeting any specific printer features?

4. In the document’s ‘Common’ section mentioned above 1-11 section, what is it and should we support it?

5. Following the  evaluation report document

We are interested only in Compatibility Test – Java, so it’s clear we need to fill out the ‘Common evaluation items’ from evaluation report document, should we still to print and write ‘DISABLED’ on every other evaluation?

 

Thanks,

Mark

SDK/J support on MP 501 models

Submitted by jmpalmier@pcou… on
Incident Properties
Product:
SDK/J
Category:
Development
How would you categorize this Development request?:
Application Programming Interface (API)
Question
Incident Question:

Hi,

I know that first generation Android MFPs support running legacy SDK/J solutions ("Compatibility Mode").
Is this still true for 2nd Generation MFPs like the MP 501?

Regards,

Jean-Marc Palmier

C6501 scanned tiff corrupted

Submitted by chaitanya@e-arc.com on
Incident Properties
Product:
SDK/J
Category:
Development
How would you categorize this Development request?:
Runtime Issue
End User - Customer Name:
ARC
Question
Incident Question:

Maintenance Release (v3.10.18 - ServLet / XLet)

Submitted by jbollmann@ring… on
Incident Properties
Product:
SDK/J
Category:
Request
How would you categorize this Request?:
Maintenance Signature
Question
Incident Question:
Hi,
 
We need to request a maintenance signature for the attached ServLet and XLet, this is just a minor set of changes to resolve some odd behavior in some specific use cases.
 
Change Log (from ServLet/XLet: v3.10.17)
-------------------------------------------------------
* EM-1237 - Resolved discrepancy in device function restriction logic when using extended credits and standard credits being a value or zero or below
* EM-1100 - Resolved an issue with enrollment failing when external E-Line controllers for identification
 
Kind regards,
Jan Bollmann

SC-9970 Errors

Submitted by lindsay@softlo… on
Incident Properties
Product:
SDK/J
Category:
Other
How would you categorize this request?:
Help in diagnosing the cause
Question
Incident Question:

Need help in tracking down why these happen or if they are even related to our applications (A External Authentication App).

 

Two MFD's on a client site are generating these errors reasonably often, up to a couple of times a day for one copier.

 

2 * MPC C4503

 

SDK/J 11.34

 

Any thoughts?

 

tahnks.

Support History

Submitted by lindsay@softlo… on
Incident Properties
Product:
SDK/J
Category:
Other
How would you categorize this request?:
Support on Support
Question
Incident Question:

I was wanting to check my support history for some answers I got to a old problem, however the entire support history appears to have vanished (New Beta Site). The Archive and closed tabs have no content.

Home Screen Button title

Submitted by jmpalmier@pcou… on
Incident Properties
Product:
SDK/J
Category:
Development
How would you categorize this Development request?:
Application Programming Interface (API)
Question
Incident Question:

Hi,

I noticed that on the MFP's home screen, Extended Features apps buttons have their title cut off in the middle of a word if it's too long. Is there a way to force it to word-wrap like it does for other apps like 'Document Server'?

I tried inserting a line feed in the title in the .dalp file (like 
 or 
) but it didn't work.

See attached screen shot.

Jean-Marc

Compatibility testing

Submitted by nbromhead@prin… on
Incident Properties
Product:
SDK/J
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
Question
Incident Question:

Hello,

I'm submitting PCS Director Embedded 6.3.9a for compatibility testing with CAC.

The virtual machines that are required for PCSD should still be with Ptec from the previous submission (nothing has changed since that submission)

Since our ability to test AAA is limited, we don't put it in our official documentation, but the basics are this, based on our understanding of CAC and AAA:

1: Put the following argument in the dalp file prior to installation:

<argument>USE_AAA=LOCAL</argument>

2: Set the authentication type to PIN (as described in the installation guide under section Configuring the Ricoh MFP in PCS Director)

3: The identifier used to authenticate the user has to also be set in the PIN field for the user in PCS Director administrator.

 

Thanks,

Nathan

 

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