RXOP

We have reports from the field that the latest build for SOP devices, 1.5.7, is not installing on 4504 and 6004 MFPs.  We're wondering if these are supported in the latest RxOP libraries avilable from the dev site.

In rxop 3.5.8, when invoking the setUseHttps method on SPManager with false as an argument I noticed it was still using SSL. In the source code html file bundled with the docs for rxop 3.5.8 the line setting the variable is commented out. Is there a plan to support setting SSL on/off for SPManager?

This issue was found when testing with a device connection with HTTP through the remote operations client using Java 8 Update 91. In this Java version they have disabled certificates with MD5 or MD5withRSA signature algorithm due to the weak nature of these certificates.. The MFD we are testing with is using certificates with these algorithms and the JRE is rejecting them resulting in the following exception: java.security.cert.CertificateException: Certificates does not conform to algorithm constraints.

Hello,

When trying a device reboot under the Device tab in the Ricoh Remote Operation Client (using RXOP 3.5.8), we are receiving an error in the output display ERR_OTHER. In the attached logs at 2016-07-08 15:11:03 (debug-logs\rxinst\306z\log\2016-07-08.log line 31404) there is an error code 9000 which appears to be related.

Stacktrace: 

Hello,

We are using the Remote Operations Client to remotely install the PaperCut application and configure required device settings. We are using RXOP v3.5.8.

As part of the remote configuration step, we configure SP codes (SPManager) and admin authentication settings (Configurator). As part of getting the SPManager and Configurator we have it set to auto install the rxspServlet and rxconfServlet automatically. When doing this without rxspServlet and rxconfServlet installed on the Ricoh MFD, we got the error ERR_OFFLINE_TRANSFER_FAILED. I can see that the rxspServlet installed but not the rxconfServlet via WIM. My understanding is that after a servlet is installed it will reboot the MFD, so I am not sure if installing one right after the other is causing an issue?

I have attached the debug logs from the remote operations client and the sample code snippet of what we are doing. Could you please advise what this error means and why it is happening?

Thanks,
Daniel

Hello,

We use RXOP to perform deployment of our agents.  When we call RXOP, we user the following parameters:

--ssl-certless

--password-device "password"

install-start

"DEVICE NAME"

"ZIP FILE NAME"

no_reboot

I was wondering, if a customer has the device admin user name changed to something other than "admin", how would we specify the username on the RXOP command?  Something like --username-device "username"?

Thanks,

 Bryan

Hello,

I am about to attach an ACL request file. Could we please have an ACL file for this request?

Thanks,
Daniel Toursouni

Hi,

I am using RXOP to get device info of MFP, if I set SSL/TLS of MFP as "Ciphertext/Cleartext", it is ok.

But when I set SSL/TLS as "Ciphertext Priority" or "Ciphertext Only", it can not find the device, the error is "Printer not found".

Does it means RXOP can not support HTTPS?

Hello,

I am trying to use rxopClient.jar to get device info from MP2504(Metis-C2).

java -jar rxopClinet.jar get-device IP

But some info can not get:

But in MP306(Griffin-C2), I can get those info.

Hello,

How to get device by rxconfClient.jar with Admin user and password?

I have tried this command, but its not correct:

java -jar rxopClient.jar -p 12345 get-device 10.10.10.11

#12345 is Admin's password of device

#10.10.10.11 is IP of device

Hello,

Our support team has an issue when trying to install our application using RXOP. Frequently they're getting the message "Device not reachable" even when they can ping the device. Could you please help us to understand what is the reasons to get this message so frequently? Usually I would expect this message to be throw when device is offline or not connected to the LAN.

Best regards,

Fabiano