RXOP

Hello,

I have a few questions about some of our deployment steps and whether they can be automated using RXOP/RXSP.  Here are several steps, some required and some optional, that may need to be perfomed on the device during deployment and configuration of our authentication and pull print solution.  I would just like to know which step(s) may be configured using RXOP/RXSP so the customer doesn't have to do it at the device or through the WIM.  Here are the steps we don't yet have automated:

1. Set Administrator Authentication to On (Set Admin. Authentication to On for User Management)

2. Enable User Authentication (Set Printer Job Authentication to Entire; Set Copier Function to None; Deselect the Fax and Scanner options.

3. Create a certificate on the device.

4. Set the Operational Panel USB Slot to Active.

5. Set the Select IC Card Reader option to Do not Use.

6. Register the USB card reader into the USB Device List. (Vendor ID and Product ID) (I believe this can be done with the USB_DEVICE_LIST__ SP mode options, correct?)

7. Set the IC Card Reader type to NFC Card Reader.

8. Mark the supported IC card types in NFC Card Reader Settings.

9. Set the "Screen device always-connection Setting".

10. Add our "Secure Delivery" icon to the main panel for all users to use.  This normally requires an admin to authenticate to the device and drag it to the desktop.

If each step can be addressed and which RXOP options or SP mode settings need to be changed during deployment, that would be great.

Thanks,

 Bryan

In working with Erik and PTEC he's finding an unusual number of device-side errors on some devices when using the RXOP library to install applications (these are all android devices.)  The one's I'm having trouble explaining are in the attached document.  I've included the stack traces if they are helpful.

I'd like to get some idea of what might cause these errors and if there is anything we can do about it either programmatically on our side (e.g., retry?) or in terms of feedback to the user if there's no hope. 

Thanks,

Andy

Hi again,

Is there are javadoc available for the rxcommon package, and if so, where can I find it?  In particular I am looking for the ricoh.rxop.rxcommon.StatusCode documentaiton so that I can interpret common error cases.  We have an upcoming requirement that soem isntallation errors be localized in a meaningful context for the user.  I believe the error strings provided by the library are english only, and in any case, may not be appropriate/actionable for the end user.  The ability to key of the enumeration in that class would allow us to this, provided we knew what might cause them.  This can also aid support if the machine gets into a bad state.

Thanks,

Andy

Hello,

We are enhancing our deployment to be easier for our customers.  I am attaching a new ACL request file.

Thanks,

 Bryan

Hello,

I'm running into an issue with the RXOP libraries, specifically the rxinst lib. 

After creating an instance of ricoh.rxop.rxinst.RicohJavaDevice, attempting to use any methods on the instance throws the following error:

=================================

ricoh.rxop.rxcommon.RxopException: -- init -- SDK/J not found on device

  at ricoh.rxop.rxinst.RicohJavaDevice.f(RicohJavaDevice.java)

  at ricoh.rxop.rxinst.RicohJavaDevice.c(RicohJavaDevice.java)

  at ricoh.rxop.rxinst.RicohJavaDevice.access$000(RicohJavaDevice.java)

  at ricoh.rxop.rxinst.ec.run(ec.java)

  at ricoh.rxop.rxinst.af.run(af.java)

  at java.lang.Thread.run(Unknown Source)

==================================

The SDK/J does appear to be installed on the device, so I think there is something not configured properly, I just don't know where to look.

My MFP is a MP C306Z, and I included the software list.

Thanks,

Nathan

Is there a way to determine if the printer is using SSL?  

Currently when RXOP tries to connect to a machine that has SSL enabled it returns back the device is unreachable.

Is there a call I can make to the machine to find out that I should be using https?

Hi Team,

If I recall correctly, there were three pieces of inforamtion that we need to supply to RXOP for managing a device in the old SDK/J world:

1) WIM Username (default "admin")

2) WIM Password (default is an empty string?)

3) Something like a "remote management password".  I think the default was "ricoh" or something like that.  I think this one was something that only a few customers ever changed, but when they did I think that's when we learned about it!

There are a couple pieces of information I would like.  First, I need to provide a specification to our UI group as to what kind of user input we need to install our software a SmartSDK  (Android) engine.  Would I be correct in that we need to provide all three pieces of to install software and make SP mode settings on Android as well? 

Secondly, are there official names for these three credentials?  I'd like the UI to match Ricoh's terminology so that there isn't any confusion.

Thanks!

Andy

can I get someone to help with this issue? 

The customer has reported:

they changed HEAP size to 63 MB and stack to 511 kb   (1 less than max)

this did not crash the java (but maxing the values did)

she then was able to install the AccuRoute buttons, that came back as 'failed' and java is now crashed.

she then flashed and rebooted the device, and the AccuRoute buttons are there and work successfully. 

the HEAP was set back to 24MB and Stack back to 256 KB. 

they want to know why the install is crashing the java.

Help me please ? 

Hello,

We are going to certification on May 1 and I need to get the three attached ZIP files "test production signed" so I can do our final round of deployment testing?

Thanks,

Chris

Hello,

We have a customer experience a deployment issue.  When they attempt to do the deployment using our deployment tool (RXOP), they are getting the error: SDK/J not found on device.

I am attaching our deployment log, which shows the error along with the stack trace.  Also, I am attaching the rxinst debug log.

The Ricoh technician on-site says:

I am the Ricoh tech who has been onsite at Highmark since they started trying to deploy this software. All of the machines we have tried to deploy the software to have Java SD cards running version 10.x Java. Most of them have been updated to run Java version 10.26. The JavaTM platform is running and says "Starting Up" in extended feature settings. That is the first thing we checked. We are having this issue on upwards of 20+ MP 5002s.

Let me know if you need anything else.

Thanks,

 Bryan