RXOP

Hello

I was using RXOP-3.6.0 lib in the Registration tool to register SmartSDK application onto Ricoh SOP devices.

Normally, WIM setting uses SSL/TLS = false, it means communication with MFP via http. Our Registration tool with RXOP 3.6 lib can deploy our SmartSDK App and bring up the App icon on to device home screen. It is expected.

When WIM setting uses SSL/TLS = true, it means communication with MFP via https. Our Registration tool can deploy the App succeessful. But the the icon couldn't bring up to the device home screen automatic. It is unexpected.

This is the code to bring up SmartSDK app icon onto device home screen after deployed via https.

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Configurator conf = Configurator.create(device.getIpAddress(), device.getUsername(), device.getUserPassword());
Configurator.setUseSSL(true);

If use:
conf.setHomeScreenIconSetting(iconApplicationID, Boolean.TRUE); --> It throws error: "java.io.IOException: Could not obtain cookie."
If use:
conf.setHomeScreenIconSetting(iconApplicationID, Boolean.TRUE,device.getUsername(), device.getUserPassword()); --> It throws error: "the cause java.io.IOException: 301:null:null"

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Device info (attached)

Please advise,  is this device firmware problem or RXOP lib issue?

Thanks so much

Ngoc

Hello,

This question is related to incident number 2527 we put in a few days ago.

We have an option to use the "Elatec Card Reader CIS Plugin" as part of our authentication process.  The problem is, it seems like after deploying our solution, we have to manually reboot the device.

In our current deployment solution, the panel reboots after the agents are installed, which isn't sufficient to get the Elatec Plugin working.

In my testing, from our deployment application (which uses RXOP), I tried calling:

device.setRebootBoth(true);

device.reboot();

This seems to perform a full reboot on the device, but the Elatec reader still doesn't work with the Elatec Plugin until the device is manually rebooted.

My question is, what is different about the RXOP calls to reboot the device and a manual reboot?  Are there calls in RXOP to exactly mimic a manual reboot?

Thanks,

 Bryan

One of our customers asked if we can remotely update all of their MP C4053 devices to CVM v11.32.63. The last RXOP CVM pack on your website was added on 09/25/2014. Are you able to provide an RXOP CVM pack for this version?

Regards,
Mike

Please provide additional details about the changes made to RXOP from version 3.5.13 to version 3.5.16.  INCIDENT ID#: 2505 indicates support was added for deploying development signed builds using RXOP.  Could you please indicate which version this support was added in and what other changes were made in versions 3.5.14, 3.5.15 and 3.5.16.

Thank you.

Hi,

Please provide another Production signed version of PCC5 to be used for deployment testing using RXOP tools.

Regards,

Cristian

Hi,

Nuance would like to please request further clarification from Ricoh from an MFP type naming perspective for devices supporting the "Quick-UI" vs the "Tile-UI" version of ScanEx from a customer perspective.  Currently, there is a customer-facing drop-down in the Nuance Device Registration Service which allows users to select "306/C406" devices vs "other" in order to identify which version of ScanEx to push to devices: SimpleScanEx vs SmartScanEx.  Nuance would like to update these categories with more meaningful names which reflect how Ricoh contrasts the difference between these two device types to users. 

Please provide guidance in the naming of the MFP types.

Thanks.

This is a continuation of incident #2451.

We had a technician update our 4504ex to the latest firmware, but I am still receiving the ERR_SOP_INSTALL_ILLEGAL_APP error when attempting to install our application. I tried both RXOP 3.5.16 an RXOP 3.6.0. Do you know of anything else that could be causing this issue?

These are the firmware numbers from the device website:

System/Copy 1.04.1 D0AF5550C
Network Support 15.68 D0AF5567H
Fax 02.00.00 D0AF5557A
RemoteFax 02.00.00 D0AF5558A
Scanner 01.04 D0AF5560D
Web Support 1.03 D0AF5561C
Web Uapl 1.00 D0AF5562
NetworkDocBox 1.02 D0AF5568B
animation 1.02 D0AF5564B
Printer 1.02 D0AF5570B
RPCS 3.18.30 D2425572B
Font EXP 1.00 D2415581
PCL 1.13 D2425573H
PCL Font 1.09 D2415586
IRIPS PS3 1.01 D0AF5573
IRIPS PDF 1.07 D0AF5575E
IRIPS Font 1.15 D0AF5577A
Java VM v12 std 12.53.01 D2415579Q
Data Erase Onb 1.05 D2625244
GWFCU3.8-11(WW) 08.00.00 D2425559J
PowerSaving Sys F.L3.06.2 D0AF5554A
Engine 1.10:04 D0AG5503A
OpePanel -------- --------
ADF 01.040:06 D3B05550F
Finisher 01.060:05 D3B85300G

M2a_System 1.26 D2411425C -
M2a_ICCdDisptch 2.12.05 D2411450B Not activated
M2a_LegacyUI 1.16 D2411427S Not activated
M2a_NFCPlugin 2.12.00 D2411452 Not activated
M2a_PrinterInfo 1.12 D2411458N Not activated
M2a_ProgramInfo 1.18 D2411438D Not activated
M2a_QuickCdAuth 2.12.04 D2411468A Not activated
M2a_SmartScan 1.16.0.001 CS14967 Not activated
M2a_USBCdPlugin 2.12.00 D2411459 Not activated
M2a_WLanguage 1.06 D2411431H Not activated
M2a_WTonner 1.05 D2411434G Not activated

Regards,
Mike

Hello, 

I'm doing some tests with our Ricoh MFD using RXOP and am having issues installing our application on the MFD using RXOP with HTTPS enabled. 

Since I could not get it working in our application, I decided to just try with the RXOP sample and I am getting the same error. 

I have added a certificate to the MFD using the web image monitor (Security -> Device Certificate). I'm using a self-signed certificate which I have also added to the truststore used by the rxop sample (the "cacerts" file under the "resources" directory). 

Whenever I try to connect to our MFD with the --ssl option I get the following a "SDK/J not found on device" error:

D:\stuff\ricoh\RXOP-3.6.0\sample\rxopClient-3.6.0>java -jar rxopClient.jar --ssl --password-device "1111" --password-remote "1111" get-device 172.19.6.21

I am receiving an ERR_SOP_INSTALL_ILLEGAL_APP error when attempting to install our application via RXOP to 4 out of 5 of our devices. The application is dev signed with all 5 serial numbers. I am able to install the same bundle using the Application Installer/SD card to all 5 devices. What would cause RXOP to error on only some devices?

Devices that return the error: 4504, 4504ex, 5055, 501

Devices that do not error: 402

I attached log files with more details for the 4504ex and 402.

Hello,

I will attach an ACL request file for RXOP. May we please have a corresponding ACL file?

Thanks,
Daniel