Ricoh Compatibility Testing Request
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Compatibility Testing Submission Generated by Support System ...
Getting exception as ricoh.rxop.rxinst.g: ERR_APP_INSTALL_ERROR :: install failed. :: ERR_JAR_HASH
Incident Properties
Question
Hi,
We are facing the following exception while installing our application after the update of the RXOP libraries with v3.8.7.
ricoh.rxop.rxcommon.RxopException: -- install -- ERR_APP_INSTALL_ERROR :: install failed. :: ERR_JAR_HASH :: install failed. ::
at ricoh.rxop.rxinst.RicohJavaDevice.c(RicohJavaDevice.java)
at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
at ricoh.rxop.rxinst.RicohJavaDevice.install(RicohJavaDevice.java)
at ricoh.rxop.rxinst.RicohJavaDevice.install(RicohJavaDevice.java)
at com.pharos.ricoh.deployment.RicohDeployer.run(RicohDeployer.java:110)
at java.lang.Thread.run(Unknown Source)
Caused by: ricoh.rxop.rxinst.g: ERR_APP_INSTALL_ERROR :: install failed. :: ERR_JAR_HASH :: install failed. ::
at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
... 6 more
Previously we suspect that it could be because we were using an unsigned bundle after the RXOP libraries update. So, we requested for maintenance build for the Ricoh Pharos iMFP for Ricoh.
MAINTENANCE SIGNATURE FOR IMFP 1.5.11
INCIDENT ID#: 4447
and tried that certified bundles still faced the same issue.
could you please look into this and let us know if anything needs from our end.
Thanks
Nick
Ricoh Compatibility Testing Request
Incident Properties
Question
Compatibility Testing Submission Generated by Support System ...
URL for closed incidents changing, notifications referring to incorrect URL
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When incidents are closed the URL rewrite stuff seems to regenerate the random part of the URL. The notification occurs before this, though and has a reference to the old and now missing URL, leading ot a 404 if you visit a bookmarked URL or the one in the notification.
Ideally the random part is not regenerated. Or we delay sending the notification until the new one is created. Or maybe we can use the "changed" field if it has been changed when the Rule is being processed?
What is the impact of the log4j v1 exploit captured in CVE-2021-4104 on RiDP offerings?
Re: NVD - CVE-2021-4104 (nist.gov)
For information about this and other potential security vulnerabilities related to Ricoh products and services vist our Alerts and Security Vulnerabilities Announcements.
RXOP
This vulnerablility has been identified in log4j version 1.x,
Investigate reports that self-service password changes in RiDP do not work
Incident Properties
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I need to investigate why the self-service password reset stuff doesn't seem to be working. The URL sent appears to not work, and eventually the user is blocked because of too many attempts.
I think this might be related to the URL rewriting stuff, but unclear if it ever worked.
What is the impact of the Log4j2 exploit captured as CVE-2021-44228 on RiDP offerings?
References:
RiDP is taking this matter seriously, and is currently reviewing all our offerings to determine the impact and scope of this exploit. Updates to this emerging situation will be captured here.
Create new Account
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Hi,
We would like to create a new account to anderson.duarte@selbetti.com.br
He is a software engineer
Best regards,
Ezequiel
Ricoh Compatibility Testing Request
Incident Properties
Question
Compatibility Testing Submission Generated by Support System ...
Ricoh Compatibility Testing Request
Incident Properties
Question
Compatibility Testing Submission Generated by Support System ...