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Investigate reports that self-service password changes in RiDP do not work

Submitted by jverne on
Incident Properties
Product:
Administrative
Category:
Other
How would you categorize this request?:
RiDP infrastructure ticket
Origin of Incident:
Other
Application Type:
Web Application
Application Version Number:
7
Question
Incident Question:

I need to investigate why the self-service password reset stuff doesn't seem to be working. The URL sent appears to not work, and eventually the user is blocked because of too many attempts.

I think this might be related to the URL rewriting stuff, but unclear if it ever worked.

What is the impact of the Log4j2 exploit captured as CVE-2021-44228 on RiDP offerings?

Submitted by jverne on

References:

RiDP is taking this matter seriously, and is currently reviewing all our offerings to determine the impact and scope of this exploit. Updates to this emerging situation will be captured here.

Create new Account

Submitted by wesley.menegat… on
Incident Properties
Product:
Administrative
Category:
Development
How would you categorize this Development request?:
Development Tools
Origin of Incident:
Development/Lab
Application Type:
Embedded Application (Android App)
Application Version Number:
1.1.0
Question
Incident Question:

Hi,

 

We would like to create a new account to anderson.duarte@selbetti.com.br


He is a software engineer 

 

Best regards,

Ezequiel

Ricoh Compatibility Testing Request

Submitted by jverne on
Incident Properties
Product:
Administrative
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
Origin of Incident:
Other
Application Type:
Embedded Application (Android App)
Application Version Number:
1
Question
Incident Question:

Compatibility Testing Submission Generated by Support System ...
 

Ricoh Compatibility Testing Request

Submitted by lindsay@softlo… on
Incident Properties
Product:
Administrative
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
End User - Customer Name:
Softlog
Origin of Incident:
End User Customer Name
Application Type:
Embedded Application (Android App)
Application Version Number:
2.0.0.0
Question
Incident Question:

Compatibility Testing Submission Generated by Support System ...
 

Cannot install developer tool

Submitted by bhelf@nqbillback.com on
Incident Properties
Product:
Administrative
Category:
Development
How would you categorize this Development request?:
Development Tools
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
Unknown
Question
Incident Question:

We are trying to install the Developer Tools on a C6503.  When trying to install, we get this error: 
Error Code:J240
There is a problem with the application object.
Inquire with the system administrator.
Installation failed.

How do we resolve this? Thanks.

Incident Assignment

Submitted by jay.nuggehalli… on
Incident Properties
Product:
Administrative
Category:
Other
How would you categorize this request?:
Incident Assignment
Origin of Incident:
Other
Application Type:
Embedded Application (Android App)
Application Version Number:
1.0
Question
Incident Question:

This is a test assignment!

Consolidate RIDP accounts kwatanabe and Ngocanh.le@kofax.com with the rest of Kofax RIDP accounts

Submitted by cristian.craci… on
Incident Properties
Product:
Administrative
Category:
Other
How would you categorize this request?:
RIDP Administration
Origin of Incident:
Development/Lab
Application Type:
Installer Application (RXOP based)
Application Version Number:
1.1
Question
Incident Question:

Please consolidate the accounts of kwatanabe and Ngocanh.le@kofax.com so that they can see the rest of the Kofax tickets and the rest of Kofax accounts, such as my account, can see their tickets.

Thank you.

Ricoh Compatibility Testing Request

Submitted by scollins@opent… on
Incident Properties
Product:
Administrative
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
Origin of Incident:
Development/Lab
Application Type:
Web Application
Application Version Number:
20.2
Question
Incident Question:

Compatibility Testing Submission Generated by Support System ...
 

Ricoh Compatibility Testing Request

Submitted by scott.walker@i… on
Incident Properties
Product:
Administrative
Category:
Request
How would you categorize this Request?:
Compatibility-QA Testing
Origin of Incident:
Development/Lab
Application Type:
Embedded Application (SDK/J)
Application Version Number:
2.0.0
Question
Incident Question:

Compatibility Testing Submission Generated by Support System ...
 

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