Web BrowserNX

To Ricoh Support,

Does the Ricoh smartpanel Web BrowserNx have any other keyboard layouts besides the default alphanumeric and the numeric?

The reason I'm asking is that my product owner would like the keyboard to be smaller (take up less of the screen) and display both number and letters without having to change view. I found the FAQ in your support section about disabling the html input control and displaying a custom keyboard. However, before I went down that route, I thought I would check and see if there are any other layouts or sizes that are built-in to the device.

Thanks,

Dale Hunt

I am requesting two access token for a Web BrowserNx application that is in development.

Product ID: 1979711507

Vendor Name: OpenText

Application Type: Web Application (Web BrowserNX)

Application Name: RightFax Connector for Ricoh

URL Location: /rightfaxsdk

Target Version: List the SmartSDK version. Example 1.04

MFP Serial number(s):MP C406Z s/n G135PB00089

Public key: attached, but I've changed the filename extension from .pem to .txt in order to upload it.

After working with you guys to create an access token, I was able to use that token with your sample app and the sample app successfully validated. However, when I attempt to use the same token in my own app, I'm getting an error that my app fails to validate.

I'm calling the following function to initialize.

ricoh.dapi.scanner.init({ accessToken: scannerAccessToken });

where scannerAccessToken is the same token I pasted into the sample app.

When I examine the ricoh.dapi.scanner.onInitResult function (copied from the sample app) the result is false and the error message id is "error.validate_failure".

Any suggestions?

Do you still have our app we submitted for testing?  We have an issue with a machine erroring on upload.  user uses app without issue for many documents.  User walks from machine ant it times out back to home screen.  if user walks back up after 20 minutes and before sceen goes to sleep and trys to scan it fails on first scan (upload failed) every time.  If we set the screen to sleep in 10 minutes so user walks up and has to wake machine up it works every time.  We cannot replicate on our c306z.  User has a 6503.  We are unsure how to resolve. 

There is an issue with the keyboard disappearing when using it in web browser NX.

issue occurs if  you call the

ricoh.dapi.printer.init({ accessToken: printerAccessToken });

If you go to the Sample Browser NX and under the java script sample  Printer.  If you go to a field that you use the soft keyboard and print a job the keyboard disappears.

If you go to the scan sample it will not. However you must go to the scan sample before going to the printer sample.  Once you go to the printer sample it will then behave the same in all fields using the keyboard.

In Browser NX, is there a way to show the soft keyboard with a button and display the inputs in another text box?

Thank you.

We are running into an issue on BrowserNX when scanning large documents.  If scanning a lot of pages it throws an error that it can't upload.

Attached we have code using the sample code from the resource kit and it has the same issue.  Please advise.