Scan to URI
Incident Properties
Question
Hi, We are using the scan to URI functionality when trying to upload the scanned document. We are currently using an AWS S3 signed URL to upload the scanned file from the printer. The current upload request is using a POST request but is there anyway to configure the method to use a PUT request instead?
API Error from Web Browser NX
Incident Properties
Question
Hi We are using the Web Browser NX with the JavaScript SDK. We are getting a CORS issue from the SDK when calling the printer capabilities. What should be used for the browser endpoint when making the API requests.
Thank you,
Jordan
WebBrowser NX
Incident Properties
Question
Hi,
I had two questions regarding the setup for the Web BrowserNX. We have a printer that is connected to the network, that has access to the internet. We have also configured the Web BrowserNX index.html location. Is there additional configuration that needs to be set?
Also are there any limitations for the IM C400SR model when using the API or BrowserNX?
Thank you,
Jordan
Copy Jobs
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Question
Hi,
When we are calling the API for the job copy, we are calling the status and the job appears to be stuck with the status "processing_stopped". The job has printed out already and the copy appears to be complete, but the status does not reflect that. Is there any other request that needs to happen for this?
Thank you,
Jordan
Create An Access token for use on the Printer.
Incident Properties
Question
Hi We are looking to test our application remotely.
We would like the application form for getting the access token for our application. Are we able to get an access token for our application.
Item |
Description |
<REV-003-v1.03> Product ID* |
ePRINTit SaaS |
<REV-001-R2103> Vendor Name* |
ePRINTit |
Application Type* |
“Web Application” |
Partner key (Public)* |
|
Expiration Date |
3 years |
Serial number (When Ricoh request this) |
The serial number of the application development device. Up to 20 serial numbers can be specified. |
Product name* (Only for Web Browser NX application) |
ePRINTit SaaS |
Location* (Only for Web Browser NX application) |
Write the string after Can this be localhost for the test environment. |
<REV-001-R1709> Function |
Specify the function(s) the Web application uses. Please specify all the function(s) the Web application uses. |
Target Version |
Select the SmartSDK version for development. |
Query on USB Support in SDK Web APIs
Incident Properties
Question
Hi Team,
I hope this message finds you well.
I have a question regarding the SDK Web APIs: do they support interactions with USB drives?
Requirement:
We’re developing a web application where users can scan files and save them directly to a USB drive. If multiple USB drives are connected, we need to be able to list the available drives and access their file structures, allowing users to select a destination for their scanned files.
For context, our web application currently supports print, scan, and copy functions using the Web API.
Thank you for your assistance!
Best regards,
Chimi(Todays Business Solution)
WebAPI
Incident Properties
Question
Hi, We are looking to make test the Web API's remotly and on a device. We need an access token to make the requests remotely. There is also some documentation about generating the AccessToken, but the product ID is required. Is there a way that we can get a temporary access token or how can we find out what our Product ID is?
Sample Printer Capabilities
Incident Properties
Question
Hi We are developing the application and using the browser to help with the development. The application is built in JavaScript and we would like to emulate the responses when using the Ricoh SDK's when getting information back from the printer. Are there full sample responses available for the JavaScript SDK that can be used?
JS Web Browser Support
Incident Properties
Question
Hi, We are looking at the web application browser support. Would it be possible to build the web application using Angular 18 or another version of Angular. Based on the documentation, the browser the printers are using is "Chrome (Blink) version is 84.0.4147.125." Do you have any further documentation about the supported JS functionality for this browser or any other recommendations on supported JS frameworks.
Thank you,
Jordan
WebBrowser NX Add Shortcut to home alternative
Incident Properties
Question
Hi, do we have another way of adding a "shortcut to home" besides the menu from the webBrowser NX (see image attached)?
Thank you,
Luís