SmartSDK

Hi there!

We have a use case where we want to restrict the user from using the printer's native copy functionality, based on certain decision-making done runtime by our application.

From SDK we have consumed job API endpoint /rws/service/copy/jobs/{Job ID} to cancelled job which been initiated from native copy application. However, for each copy attempt with this approach copy job been executed i.e. in queue and in the mean time one page got released from printer.
This we already discussed on another incident-{ https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1666185950/1602006521/4695 }

We would like check if we can restrict the user to use native copy application (and not have a print out happen) and is there any other approach that could explore for the same? Any suggestions would help us.

Thanks!

Hi,

Could I please request a maintenance signature for the attached SmartSDK application (to resolve a customer identified issue).

Change Log (from v1.0.18)
-------------------------------------------------------
* EM-2393 - Resolved issue when using native Print/Scan (Memory Storage Device) application causing a device removal message as USB thumb drive management was being overridden.

Kind regards,
Jan Bollmann

Please product sight the dm agent for 4neo

We have configuration files stored on the MFD's HDD.  Over the weekend, it appears the device lost access to those config files.  However, I cannot determine what happened since there is no logging from 10-06 21:15:21.095 through 10-08 02:00:02.115.  

The client does not report any maintenance to this device over the weekend. 

What would cause a lapse in the logs like this?  I do not know what happened on 10/7 - to see if there was an issue with the device accessing the config files.  Is there a possibility where the device could reformat itself and delete those files without intervention from the SOP application?  

Thanks.

Emulator appears not to boot.

Java 8 and Windows 10 environment.

Attempted with versions 5.00 and 5.00a.

Hello,

This new kit has a bug fix which was resolved for a customer "Husch Blackwell LLP " and hence require maintenance signature.

Bug Fix:  Some of the Orientation options were missing in the Scan Settings dialog. So, fixed it. 

New Version: 1.8 (prior version is 1.7)

I generated unsigned kit and have attached it.  I also ran ssdkpkg_checker.exe against the zip and verified for no errors.

Please let me know if you need more information.

Regards

Niranjini

Hi,

We are developing an application for scanning, copying, and printing. So we need to read job details using OID(SNMP). Is there any inbuild SNMP support in the smart SDK? If not, kindly let us know an alternate way to get print job details from device.

Thanks.

Symptom: user login with card fails intermittently with error WRONG_AUTHENTICATION_STATE

Investigation: we found in device log that  our app received intent jp.co.ricoh.isdk.sdkservice.system.SystemManager.NOTIFY_PANEL_BOOTED multiple times and multiple processes were created by the intent. We did not find Android onDestroy() was called. The multiple processes conflict each other doing sign-in/sign-out on device and on our backend services that causes the symptom occur if signed in on device but signed out on backend.

Question:

1) what could trigger the intent jp.co.ricoh.isdk.sdkservice.system.SystemManager.NOTIFY_PANEL_BOOTED to be fired?

2) is it normal that the intent being fired multiple times? if it's normal then how to avoid multiple processes to be created? 

Device log file is attached for your review.

Thanks

Hi team, 
We have successfully intergated the webfile supported, i.e., pullprint, with our application. And printing works well and fine. But the issue is that when we try to set or pass the printside option (plex node, i.e., one-sided or two-sided option), it is not working as expected. When we investigated more in SDK and samples, we didn't find any sample source code or much information in SDK to achieve the same. Whereas in case we got the source code for copies and color and implemented this in our app, it is working fine. I am attaching the code for the copies and color. Please let us know with information about printside or source code to make it work. Any guidance and help is appreciated.