SmartSDK

Customer is reporting that their users are logging in but then being logged back out of the system.  From checking the logs it is indicating that there are some specific AAA messages causing a failure to sign in.  The incident logs that are being reviewed are from the 6th of Feb so if printer logs are needed they may be overwritten by now.  The messages that we are seeing are:

2025-02-06 13:34:51,748 (WARNING) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588103]: Retrying login for user: dab9253
2025-02-06 13:34:51,748 (ERROR) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588103]: External auth user login was not accepted
2025-02-06 13:34:51,748 (INFO) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588104]: AuthEventReceiver.onReceiveThrows: ACTION_SYS_RES_LOGIN

2025-02-06 13:34:52,717 (WARNING) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: Retrying login for user: dab9253
2025-02-06 13:34:52,717 (INFO) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: AuthEventReceiver.onReceiveThrows: ACTION_SYS_RES_LOGIN
2025-02-06 13:34:52,717 (ERROR) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: External auth user login was not accepted
2025-02-06 13:34:52,717 (INFO) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: SessionProvider.logout: Removing AAA session
2025-02-06 13:34:52,717 (WARNING) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: Login failed going back to login screen.
2025-02-06 13:34:52,717 (INFO) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: Checking internet connection to URL https://cpp-ui.printers.nyp.org/cpa?s=app_pi&t=53%2CgubEnHNkodag1XFL&i=0&sc=ssol
2025-02-06 13:34:52,717 (INFO) [CC_MN14NO_14N-020_MFM:53:Ricoh:android-app:#1588108]: Getting response code

They then reinstall the application which forces a hard reboot of the device and everything works after that.  It appears that the problem should be fixed with a hard reboot.  I do not have anything from the printer though other than our logs from our application.  Attaching the entire log for reference if needed.  There are a lot of errors of failing installations so if you review it please ensure that you are checking for the specific printer "CC_MN14NO_14N-020_MFM"  

Hi,

I developed the Abacus application for scanning, copying, and printing. However, our QA team reported that the Abacus app icon disappears from the home screen when performing a print job. This occurred around 3:29 PM. I collected the tar file and reviewed all the logs, but I found that approximately 4 hours of logs are missing. Kindly help me understand why the icon is missing from the home screen and why the 4 hours of logs are missing. Please refer to the attached "MachineInfo_9174R100317_20250207_170056" tar file.

[[58760]]31'25"801 175 02-07 11:40:38.131     0     0 I mfppanel_switch_5veo_usb_vbus_state: set 5VEO_USB_EN = H
02-07 11:40:38.131     0     0 I is_resume_to_lcdoff: last wakeup status is 2
02-07 11:40:38.136     0     0 W         : pre_ponope_store  pre ponope cancel
02-07 11:40:38.140     0     0 I PM      : suspend exit (defered)
02-07 15:31:02.239     0     0 I PM      : PM: suspend exit 2025-02-07 23:31:02.239236077 UTC
02-07 15:31:02.222  2659  3054 I android.hardware.usb@1.0-service.renesas: uevent received SUBSYSTEM=android_usb
02-07 15:31:02.222  2659  3054 E android.hardware.usb@1.0-service.renesas: unrecognized status of port usb2_0 ()
02-07 15:31:02.222  2659  3054 E android.hardware.usb@1.0-service.renesas: error while querying port usb2_0
02-07 15:31:02.224  2659  3054 I android.hardware.usb@1.0-service.renesas: uevent received SUBSYSTEM=android_usb
02-07 15:31:02.224  2659  3054 E android.hardware.usb@1.0-service.renesas: unrecognized status of port usb2_0 ()
02-07 15:31:02.224  2659  3054 E android.hardware.usb@1.0-service.renesas: error while querying port usb2_0
02-07 15:31:02.225  2659  3054 I android.hardware.usb@1.0-service.renesas: uevent received SUBSYSTEM=android_usb
02-07 15:31:02.226  2659  3054 E android.hardware.usb@1.0-service.renesas: unrecognized status of port usb2_0 ()

Thanks,

Hi,

I developed the AbacusLogin application to authenticate users. However, our QA team reported that AbacusLogin crashes when the device is idle. I collected the tar file and reviewed all the logs but did not find any crash reports from my application's end. I am, however, certain that something is happening on the device that disables my application. Kindly help me. Please refer to the attached "MachineInfo_G716MA10509_20250207_164049" tar file.

Thanks,

Hi,

I am developing an Android application responsible for scanning. Sometimes, scanned files are not uploaded to the server. I encountered the following error in the device log:

System.err: StrictMode VmPolicy violation with POLICY_DEATH; shutting down.

Below is the detailed error. Upon reviewing my code, I found that it uses the following:

StrictMode.setVmPolicy(new StrictMode.VmPolicy.Builder()
    .detectLeakedSqlLiteObjects()
    .detectLeakedClosableObjects()
    .penaltyLog()
    .penaltyDeath()
    .build());
To resolve the issue, I removed detectLeakedSqlLiteObjects(), detectLeakedClosableObjects(), and penaltyDeath(). After doing this, it worked fine.

My concern is: Is this the correct solution, or do I need to make any other changes?

Device Log:
01-31 12:53:06.338  5753  9168 E HttpMultiPartCommonRequest >>:  ---URL Str--- https://xx.xx.xx.xx:xxx/Abacus.Auth.Web/MFPApi/UploadScanFiles
01-31 12:53:06.338  5753  9168 E FileUpload:: : Total number of file:: 1
01-31 12:53:06.346  5753  9168 E HttpMultiPartCommonRequest >>: File size... 3918548
01-31 12:53:06.346  5753  9168 E HttpMultiPartCommonRequest >>: ==>>123123<<== SubmitUpload:: Count i =0

[[1702]]53'10"199 195 01-31 12:53:06.346  5753  9168 E HttpMultiPartCommonRequest >>: Part No::: 1  Total Part::: 1
01-31 12:53:06.347  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites(true,false)
01-31 12:53:06.347  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites() IN
01-31 12:53:06.348  5753  9168 E HttpMultiPartCommonRequest >>: ==>>123123<<== ---->> Here We come--->>
01-31 12:53:06.349  5753  9168 I global  : InetAddressUtils.java lookupHostByName() - addresses[0] : /10.57.5.106
01-31 12:53:06.352  5753  9089 I System.out: Conscrypt: getDefaultCipherSuites(true,false)
01-31 12:53:06.352  5753  9089 I System.out: Conscrypt: getDefaultCipherSuites() IN
01-31 12:53:06.352  5753  9089 I System.out: Conscrypt: getDefaultCipherSuites(true,false)
01-31 12:53:06.353  5753  9089 I System.out: Conscrypt: getDefaultCipherSuites() IN
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: b_TLS_13=[true]
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: b_TLS_12=[true]
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: b_TLS_11=[false]
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: b_TLS_1=[false]
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: b_SSL_3=[false]
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: if(b_TLS_12 ):in
01-31 12:53:06.354  5753  9089 I System.out: Conscrypt: if(b_TLS_13 ):in
01-31 12:53:06.385  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites(true,false)
01-31 12:53:06.385  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites() IN
01-31 12:53:06.385  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites(true,false)
01-31 12:53:06.385  5753  9168 I System.out: Conscrypt: getDefaultCipherSuites() IN
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: b_TLS_13=[true]
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: b_TLS_12=[true]
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: b_TLS_11=[false]
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: b_TLS_1=[false]

[[1703]]53'10"257 326 01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: b_SSL_3=[false]
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: if(b_TLS_12 ):in
01-31 12:53:06.387  5753  9168 I System.out: Conscrypt: if(b_TLS_13 ):in
01-31 12:53:06.393  5753  9089 E NullHostNameVerifier:  RestUtilImpl :: Approving certificate for 10.57.5.106
01-31 12:53:06.424  5753  9168 E NullHostNameVerifier:  RestUtilImpl :: Approving certificate for 10.57.5.106
01-31 12:53:06.449  5753  9168 E HttpMultiPartCommonRequest >>: Flush to network :: totalRead = 208896
01-31 12:53:06.514  5753  5766 W System.err: StrictMode VmPolicy violation with POLICY_DEATH; shutting down.
01-31 12:53:06.514  5753  5766 I Process : Sending signal. PID: 5753 SIG: 9
01-31 12:53:06.598  2809  2989 W InputDispatcher: channel 'bcea90e app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)' ~ Consumer closed input channel or an error occurred.  events=0x9
01-31 12:53:06.598  2809  2989 E InputDispatcher: channel 'bcea90e app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
01-31 12:53:06.598  2809  2989 W InputDispatcher: channel '2a2581b Sys2003:app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)' ~ Consumer closed input channel or an error occurred.  events=0x9
01-31 12:53:06.599  2809  2989 E InputDispatcher: channel '2a2581b Sys2003:app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
01-31 12:53:06.602  2809  2829 I ActivityManager: Process app.arc.ricoh.abacus (pid 5753) has died: fore TOP 
01-31 12:53:06.602  2809  2829 I am_proc_died: [0,5753,app.arc.ricoh.abacus,0,2]
01-31 12:53:06.603  2809  2898 I libprocessgroup: Successfully killed process cgroup uid 10098 pid 5753 in 0ms

[[1704]]53'10"314 883 01-31 12:53:06.603  2809  3243 I WindowManager: WIN DEATH: Window{bcea90e u0 app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity}
01-31 12:53:06.603  2809  3243 W InputDispatcher: Attempted to unregister already unregistered input channel 'bcea90e app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)'
01-31 12:53:06.605  2541  2541 I Zygote  : Process 5753 exited due to signal 9 (Killed)
01-31 12:53:06.610  3051  3051 I StatusBar/NavBarView: setMenuVisibility(final boolean show) : false
01-31 12:53:06.610  3051  3051 I StatusBar: updateExpandedButton()
01-31 12:53:06.610  3051  3051 I StatusBar: backView:::::com.android.systemui.statusbar.policy.KeyButtonView{2a8aa1 VFED..CL. ........ 8,0-128,40 #7f0a008a app:id/back}
01-31 12:53:06.610  3051  3051 I StatusBar: homeView:::::com.android.systemui.statusbar.policy.KeyButtonView{1e044c6 VFED..CL. ........ 144,-5-264,45 #7f0a01a7 app:id/home}
01-31 12:53:06.610  3051  3051 I StatusBar: mNavigationBarView1:::::com.android.systemui.statusbar.phone.NavigationBarView{895cc87 V.E...... ........ 0,0-1024,40}
01-31 12:53:06.613  2809  4904 I WindowManager: WIN DEATH: Window{2a2581b u0 Sys2003:app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity}
01-31 12:53:06.614  2809  4904 W InputDispatcher: Attempted to unregister already unregistered input channel '2a2581b Sys2003:app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity (server)'
01-31 12:53:06.621  2809  2829 W ActivityManager: killServicesLocked
01-31 12:53:06.622  2809  2829 W ActivityManager: Scheduling restart of crashed service app.arc.ricoh.abacus/.mps.offline_upload.FileUploadService in 1000ms
01-31 12:53:06.622  2809  2829 I am_schedule_service_restart: [0,app.arc.ricoh.abacus/.mps.offline_upload.FileUploadService,1000]
01-31 12:53:06.624  2809  2829 I am_uid_stopped: 10098

[[1705]]53'10"374 250 01-31 12:53:06.626  2809  2829 W ActivityTaskManager: Force removing ActivityRecord{255a1e5 u0 app.arc.ricoh.abacus/.mps.ui.AbacusHomeActivity t211}: app died, no saved state
01-31 12:53:06.626  2809  2829 I am_finish_activity: [0,39166437,211,app.arc.ricoh.abacus/.mps.ui.AbacusHomeActivity,proc died without state saved]
01-31 12:53:06.627  2809  2829 I wm_task_removed: [211,removeAppToken: last token]
01-31 12:53:06.628  2809  2829 I am_remove_task: [211,9]
01-31 12:53:06.628  2809  2829 I wm_task_removed: [211,removeTask]
01-31 12:53:06.629  2809  2829 I am_focused_stack: [0,0,0,9,appDied leftTaskHistoryEmpty]
01-31 12:53:06.640  2809  4904 E InputDispatcher: Window handle Window{2a2581b u0 Sys2003:app.arc.ricoh.abacus/app.arc.ricoh.abacus.mps.ui.AbacusHomeActivity} has no registered input channel
01-31 12:53:06.642  2809  2829 I wm_stack_removed: 9
01-31 12:53:06.645  2809  2829 I am_set_resumed_activity: [0,com.android.launcher/com.android.launcher2.Launcher,resumeTopActivityInnerLocked]
01-31 12:53:06.646  2809  2829 I am_resume_activity: [0,113453494,202,com.android.launcher/com.android.launcher2.Launcher]
01-31 12:53:06.685  3406  3406 I am_on_restart_called: [0,com.android.launcher2.Launcher,performRestartActivity]
01-31 12:53:06.687  3406  3406 I Launcher: onStart
01-31 12:53:06.687  3406  3406 I am_on_start_called: [0,com.android.launcher2.Launcher,handleStartActivity]
01-31 12:53:06.687  3406  3406 I Launcher: onResume
01-31 12:53:06.688  3406  3406 I Launcher.Model: setIsPreparingSystemReset:false > false
01-31 12:53:06.688  3406  3406 I launcher:PriorityMode: isUsrPriSetOk res:false cmn:false Auth:USER_LOGIN ssdk exist:false gen:true disable:0 isFlexAdminUser:false
01-31 12:53:06.688  3406  3406 I launcher:PriorityMode: isUsrPriSetExt res:false intentOk:false
 

Thanks

Hello, 

We would like to ask for a maintenance signature for Smartshare Android embedded solution.

• Error handling in communication with the server ;

Best regards

Anderson Palhano

Hi RiDP,

Please help to create a maintenance signature for the attached version (1.3.0.621)

This version includes fixing the bugs below:

- Compatibility with Ricoh FAR ( Flexible Admin Roles) on new gen devices.

Thank you

Hello Team,

User facing a issue on printing getting struck, especially after coming from sleep. 
Restarting the printer solves the issue till it gets into sleep state again.

While User tried to print a cloud job.

We share a url(https://infinitycloudadmin.uniprint.net//api/connectors/printjobfile?cs={uniqueid}) to printer via below code.

mJobServiceBinder.getStateMachine().procPrintEvent(PrintStateMachine.PrintEvent.CHANGE_JOB_STATE_INITIAL, mHolder);
mJobServiceBinder.getStateMachine().procPrintEvent(PrintStateMachine.PrintEvent.CHANGE_JOB_STATE_PRE_PROCESS, mHolder);

Can you please advise how to resolve this?

Product sign the dm agent 3.243.0. which fixed new found bug

Hi,

Aetna experiencing intermittent issues with card readers mostly after the printer is rebooted.

In most cases they will need to perform a quick config to have the reader functioning again, sometimes they just disconnect and reconnect the reader.

In all cases manual keyboard login still functions so the connection to the Equitrac server (for Authentication) seems to be okay.

Is there any known card reader issues with PCC? Customer is currently using Ricoh SOP 1.3.594

Found issue for the KPL device and NOVI device,Please find the attached logs for the NOVI device 

They provided the following information:

*******************************************************************

For the NOVI device I think the card reader went down yesterday Jan 16 around 2:30-2:42pm or so and brought back to a working state around 2:53pm. BUT if the reader didn't start working again after the first quick configure on this device, the reader could have gone down when it was originally powered down to connect a power filter to it more like around 8-9am before debug logging was enabled on the MFD in DRS.

Please let me know if there is any other information I need to provide.

Please do product sign.