SDKService

Hi,

We are looking for the error code information about error "-3" and "-15" when we are trying to install SmartSDK Android App using RXOP utility. Here are the details:

1. We have a android application which works fine on IMC006 in our lab and when we try to install the same on another printer in same lab(MPC6004), it fails with error -15 and following stack trace:

ricoh.rxop.rxcommon.RxopException: -- install -- ERR_SOP_INSTALL_UNINSTALL_FAILED :: ApkInstaller internal error. ::  ::  :: 
    at ricoh.rxop.rxinst.RicohJavaDevice.c(RicohJavaDevice.java)
    at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
    at ricoh.rxop.rxinst.RicohJavaDevice.install(RicohJavaDevice.java)
    at rxopclient.RxopClient.main(RxopClient.java:2250)
Caused by: ricoh.rxop.rxinst.g: ERR_SOP_INSTALL_UNINSTALL_FAILED :: ApkInstaller internal error. ::  ::  :: 
    at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
    ... 4 more
 

2. We had another sample stored on our SD card from long past. When tried installing on the same device which is failing in test #1 above. It goes fine and installs well. When we took that app out of the SD card and tried installing again using RXOP, it failed with "-3". 

We are looking for the details on error codes to be able to troubleshoot the installation failed issues. We tried looking for failure code documentation with SDK but it doesn't contain these codes on the references page but had a few others.

Regards

Diljith

Currently, we register a AAA listener to get user information for External authentication,  Is there any existed API that SOP supports for extracting user information when user logins the device in case the AAAProvider is not existed/installed and what are they?

We are trying to deploy our application to an MP501 device and getting an error J110. This error does not occur if we install our application on the emulator for the MP501, IM300 emulator or physical IM C530FB device. Attached are the logs from that device

We got a case from our support claiming that when the scan documents with the PCC5 app installed, the native scan is not updating the internal MFP counter. 

From Ricoh Devcie support

In the Autostore log we can see that Autostore has successfully scanned. But afterwards the scancounter is still a zero.

We have issue where our application is being asked to logout, while a long copy is taking place. Ricoh Support in Europe suggested to set SP  5-401-230 to set the value to 10000001 to allow a longer timeout vs what we set during application installation of 00000001. Could someone explain to us what the MSB is for and if this affects any other functionality on the device? 

Kent

Is there anyway to get the device info (Model Name, Serial etc) other than thw webapi (/rws/property/deviceInfo)?

We are trying to add IPv6 support to our application, and are having a problem trying to configure a static IPv6 address in the emulator. Is there a way to do this for the emulator?

Hello,

We are having trouble sending data from the user's network folder when we authenticate to the machine.

We are passing this data in the result sent to the device with the external authentication response, but when scanning the folder is not available.

Checking the address book, the user is created properly, with your permission, however without the SMB folder.

We noticed that the SMB_FOLDER_PATH, OVERWRITE_SMB_FOLDER_PATH, FOLDER_AUTH_ID, OVERWRITE_FOLDER_AUTH_ID, FOLDER_AUTH_PASSWORD, OVERWRITE_FOLDER_AUTH_PASSWORD fields were inserted in the last revision of SmartSDk, different from the other fields where we send permissions and user id.

We tested on the following devices: MP C306z and MP 501

Could you help us with this issue? Is the any configuration required? Or should we pass this data in another way? 

Example:

intent.putExtra("SMB_FOLDER_PATH", "\\\\shared\\testes\\");
intent.putExtra("FOLDER_AUTH_ID", "guilherme.santos");
intent.putExtra("OVERWRITE_FOLDER_AUTH_ID", "true");
intent.putExtra("FOLDER_AUTH_PASSWORD", "ndd321");
intent.putExtra("OVERWRITE_FOLDER_AUTH_PASSWORD", "true");

Best regards,

Guilherme Santos

Hello there,

Our application needs to restriction printer functionality (such as color/mono printing/copying) and I'm not sure which method to use. We are using custom authenticaiton with tracking and I see as part of the External Authentication Response (RES_EXTERNAL_AUTH) there are permission options. I also noticed permissions can be set using the Set User Permissions (SET_USER_PERMISSIONS) message.

What is the difference between the two options? Is there one that should be used in a custom authentication application?

Thanks!

We are currently using com.android.launcher.action.INSTALL_SHORTCUT to add our native SOP application shortcut to the home screen. We are also able to add the shortcut via RXOP.

Does the SmartSDK provide any type of functionality that will let you set the position of a shortcut?