SDK/J

Hi,

We are planning to release a fix for our customer.

Please help to sign the maintenance signatures for this product with both SHA1 and SHA256.

Details are:

1791254 - Ricoh ESA - The "Unknown ID. Assign?" screen remained displayed indefinitely if no action was performed.

1786403    - Ricoh ESA client version 7.7.5.2.0.72 failed to load on older Ricoh models using Java 7.x.

Thanks

Hi RiDP,

One customer is using Ricoh ESA combined client v7.7.5.72 and having an intermittent issue.

Sometimes, when user clicks on icon to start the client, MFP shows a white screen instead. Status of extended application on web panel hangs in the "Starting Up" phrase until the MFP is rebooted. Then everything will work fine for somewhere between several hours to a few days.

The customer has updated firmware to v10.29.1 and increased heap/stack size to max values. The issue still occurs.

We have reviewed the Rlog 125, looks like the MFP just failed to start the client and was trying to start repeatedly, but no obvious error or exception.

Could you please help to review the attachment to check if there are any errors/exceptions?

Model: C4502

Device IP: 10.179.60.41

Let us know if you need anything.

Thank you.

Hello,

While using our application in android device MP C306Z, device throws an error " Unfortunately AccuRoute has stopped" as shown in the attached snapshot.  This error is thrown intermittently and we don't see any error in our logs. So, we are not sure why the device throws this error. I have attached device logs downloaded using Web Image Monitor and also the firmware version of the device.

Regards

Niranjini

Hi RiDP support,

We tried to sign our application using SDK/J demo signature site but it doesn't work. The site always displays "Please contact RiDP support at contact-ridp@ricoh-ridp.com".

Is there something wrong with the signing service? 

If possible, could you please help to sign the demo signature manually for the attached package?

Thanks.

Hello

We use the following code to retrieve the device name but found that the device name was not retrieved for  IM 6000 nor throw an error.  Device name is empty. 

It WORKS fine for other device models though (Eg) MP4055, IM C6500.

      String sDeviceName = "";
          try
          {
             String sTemp = m_deviceObject.getEXPDeviceName();
             if (sTemp != null && sTemp.length() > 0 && sTemp.compareTo("UNKNOWN") != 0)
             {
                 LogManager.LogEntry("Device EXP Name");
                 sDeviceName = sTemp;
             }
             else
             {
                 LogManager.LogEntry("Retrieve Device DOM Name");
                 sTemp = m_deviceObject.getDOMDeviceName();
                 if (sTemp != null && sTemp.length() > 0)
                 {
                     LogManager.LogEntry("Device DOM Name");
                     sDeviceName = sTemp;
                 }
                 else
                 {
                     LogManager.LogEntry("Retrieve Device PNP Name");
                     sTemp = m_deviceObject.getPnp();
                     if (sTemp != null && sTemp.length() > 0 && sTemp.compareTo("UNKNOWN") != 0)
                      {
                           LogManager.LogEntry("Device PNP Name");
                          sDeviceName = sTemp;
                       }
                  }
             }

I have attached the firmware version details for IM 6000.  Please let me know if you need more details.

Regards

NIranjini

Hello,

When the customer installed our Xlet application onto Rioch IM 430 and IM 3055, the images are not rendered correctly as shown in the attached snapshot. We did NOT find any errors in our log file. 

The same images works fine if we install our android application on their android devices but the same device does NOT work with our Xlet application.

What could be the issue?

I tried with the old images which seemed to work fine. 

I have also attached the old image which works and the new image which does NOT render properly along with the firmware version details of both the devices.  Please let me know if you need more information.

Regards

Niranjini.

Hi,

Please find the attached zip,

We have updated the RXOP libraries with the latest version i.e v3.8.7 and the version from 1.5.10 to 1.5.11 in our Pharos iMFP solution. Let us know if anything else is required from our end. 

Thanks,

Nick. 

Hello,

Several years ago I asked this question regarding TLS 1.2 support for the SDK/J platform. In the answers was attached a spreadsheet (which I am reattaching here) which indicated which SDK/J 12.x machines supported TLS 1.2 and the minimum firmware version required for those that do.

I am just wondering if there is a more up-to-date list since this list appears to be almost 5 years old at this point or has the list of SDK/J models supporting TLS 1.2 not changed since 2017?

Thanks

Peter

Hi,

I am looking at an RLOG from a 4501 device where we tried to install the Kofax Ricoh ESA embedded client.

The install succeeded with version 7.7.5.70 of the xlet, but failed with 7.7.5.72.

The log shows type2err, errno 201.

What does this error stand for?

Thanks

Hi,
Using RXOP client I am reboot device using below command.
java -jar rxopClient.jar reboot xx.xx.xx.xxx

Now I want restart multiple devices, so my batch file look like

java -jar rxopClient.jar reboot xx.xx.xx.xxx
java -jar rxopClient.jar reboot xx.xx.xx.xxx
java -jar rxopClient.jar reboot xx.xx.xx.xxx
    .......
    .......
    .......
java -jar rxopClient.jar reboot xx.xx.xx.xxx

Now the problem is, after one successful restart next device will go to restart. That's mean one by one device restart. So it took long time to restart the multiple device.
So my question is: Is there any way restart all devices in one time?

Thanks