SDK/J

I need an internal (dev/test) for building our SDKJ solution.

Extended Feature Name: Encapture 

Product ID: 34088704

Devices:

Aficio MP C4501: SN V9515001305R1

MP C306: SN G445PA02284

Thanks,

Scott

I believe the Ricoh SDKJ client requires Java 1.3, right?

Is there a TLS 1.2 library compatible with that version?  

I'm working on a (hopefully) final SDKJ submission because of an expired certificate, but we had also identified that our client wasn't Tls 1.2 compatible and wanted to address that in the same build.

Thanks,

Scott

Hi,

A potential customer is having trouble launching our Authentication app. The MFP is asking the user to 'Enter a user code with number keys'. (see attached screen shot).

The MFP is a MP 402SPF, a newer model purchased in April 2018. Could it be that it is one of those newer models that don't support old Java SDK apps?  I know that models released after November 2017 are not supported but I am not sure when that MP 402SPF was realeased.

Regards,

Jean-Marc Palmier

We are facing the error J201 when trying to install our development package.

Is there any way to fix this issue within the jar file?

Best regards,

Guilherme Santos

Hi,

I'd like to follow up on incident #2824 because the suggestion didn't seem to help on the field unfortunately. We've got the following feedback:

"The legacy UI has to always be installed. There is no separate firmware, as it is part of the Smart Op Panel firmware. It doesn’t list anywhere because it is “bundled”.

The only thing we were able to find was the latest SOP firmware, which we downloaded and installed. It still locks up the same way."

Thanks,

Sebestyen Bartha

Hi

Continue the Incident ID#: 2593.

Kofax SSO does not work on some devices with Equitrac PCC, using AD account.

- Equitrac PCC is started

- Stop Kofax, and Startup again to init Kofax xlet.

- The log125 says: aaa-client could not register

2018-06-21T11:22:23.156+0200: [GC 16610K->12990K(48768K), 0.0047660 secs]
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] Begin DeviceAAAListener.initInstance
[stdout] DeviceAAAListener initInstance ...
[stdout] Certicom Library or CerticomSMIME is not available.
[stdout] BouncyCastle Library or BouncyCastleSMIME is not available.
[stdout] [SDK_P_ACR__]new AuthContext 34080768
2018-06-21T11:22:23.349+0200: [GC 16318K->13031K(48768K), 0.0060620 secs]
[stdout] aaa-client could not register with authentication provider
[stdout] DeviceAAAListener initInstance added instance
[stdout] [SDK_P_ACR__] -acr_parm- sdkCcsState() pid[34080768] state[false] type [1]condID [ 32769 ]
[stdout] [PrintPlus]VasListener process event:SDK_CCS_STATE
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] End DeviceAAAListener.initInstance
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] END initXlet
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] used memory after [initXlet]: 13924424 out of 49938432
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] used memory ADDED after [initXlet]: -1910400
2018/06/21 18:22:23 2018-06-21 11:22:23 AM DEBUG [MFPClient] EXIT: MFPClient.initXlet
2018/06/21 18:22:23 2018-06-21 11:22:23 AM INFO [MFPClient]
### [State:INITALIZING] -> [State:INITIALIZED] ###

Device is using SSL.

It seems missing BouncyCastl lib or something.

Kofax is using extented libs for aaa-client bellow:

aaa-client-1.4.2.jar;
commons-codec-1.3.jar;
commons-httpclient-3.1.jar;
commons-logging-1.1.1.jar;
jcifs-krb5-1.3.1-sdkj.jar

Please help to troubleshot the problem

Thank you very much

Ngoc

Request for a maintenance signature. Originally submitted as 4.2.3.0170 to help Ricoh customer related to Nuance support ticket 180404-000239.Now integrated into PCC4.2.4

Ricoh PCC4.2.4 - Request "Include only native shortcuts for Copy, Fax, Scan"

Ricoh Europe, End user company: Schulen St.Michael, Zug

Problem: Copy button goes to last predefined setting in copy functions

Fix dexcription: Identify preprogrammed shortcuts by looking at Shortcut.getShortcutId() == 0 instead of only looking for AppType.COPY, etc.

We are trying to figure out the versions of Java that we will be supporting and would like to know:

On what models of devices did the ECU become standard upon?

Thanks!

Cathy

Hi,

At a customer site when trying to start the latest released ShareScan client on the MFPs with SOP panel MPC4504ex and MPC3004ex, they experience that the application is not shown on the panel. Either a black panel is shown after a while, the machine beeps and returns to the android home, or there is a long pause when showing an empty ShareScan screen and eventually they have to restart the device.

Examining the logs (attached here as well as an SMC from one of the devices) it seems that a problem happens during rendering in the SDK/J eventually causing a StackOverFlow originating from the DSDK and resulting in the client not shown on the screen. We tried to narrow down whether this could be a sleep/wake cycle related problem because initially the power saving settings were set to aggressive sleep times, but changing that didn't help even though the device never went to sleep during testing.

Devices without SOP panel don't have the issue (for example C5110) and we could not reproduce the issue in-house with a MPC3004 with SOP either (I'm not sure what the difference is between this and the 3004ex model).

The error in the log I'm referring to:

Request for a maintenance signature to help Ricoh customer related to Nuance support ticket 180404-000239.

Ricoh PCC4.2.3 - Request "Include only native shortcuts for Copy, Fax, Scan"

Ricoh Europe, End user company: Schulen St.Michael, Zug

Problem: Copy button goes to last predefined setting in copy functions

Fix dexcription: Identify preprogrammed shortcuts by looking at Shortcut.getShortcutId() == 0 instead of only looking for AppType.COPY, etc.