Unauthorized job while printing
Incident Properties
Question
Hello,
we have implemented the print code from the sample into our app. But even after giving a correct file url without any of the auth parameters. we are getting the PrintResponseException: 401 Unauthorized .here you can check this in the log file.
the url we have tried hitting with postman and it gives the expected response. Please let us know if anything else we should be doing in this case .
In the logs print process starts at 6:43.
Print Multiple Jobs from the given sample code
Incident Properties
Question
Hello,
We are trying to print multiple jobs on the printer and for that we did some modifications into the available PrintSample. But we noticed that only one job is getting printed after giving more than one jobs. In the code we are iterating the job printing process more than one time using the loop. but only one job is printing.
Let us know if this is a correct way and what are the ways to print more than one jobs after giving print command from the sample
we are using https://www.africau.edu/images/default/sample.pdf this url for printing . this is a working url and we have tested using this url already.
please find the logs for the same.
Print sample with webfile
Incident Properties
Question
Hello,
We were looking into the sample for print in SDK, and we found out, we can send a file to print either local or webfile.
And we installed the sample and verifying the behaviour of webfile by passing the URl with authuser info.
we were trying with URL ( for example)"https://www.africau.edu/images/default/sample.pdf" we were able to see the print jobcompleted.
in the same when we are trying to pass the
username : xxxx
password : xxxxx
when we tried hitting the same URl in postman we are getting status code 200 ok.
The information we are looking for
1. what type of URL actually print sample accepts
2. The same URL on postman works and in print sample is not working and showing authetication error
Any suggestion or information on what going wrong.
please find the logs for the same.
Uninstall Application
Incident Properties
Question
After installing the application and using it, I cannot uninstall it without first restarting the equipment, the same thing happens when I try to install a different new application on the equipment, I restart it first before carrying out the operation, the error that returns in the web panel of the equipment is this: J112
Do you know what it could be? Is there something I have to run on the application to completely terminate it so as not to impede the application uninstall process in the future?
Modify a feature in the equipment's settings from the code
Incident Properties
Question
I needed to modify a feature in the equipment's settings but from the code, I wanted to know if it's possible. The way to access the configuration on the device is this: User Tools -> Screen Features -> Language & Input -> Hardware -> Physical Keyboard, as shown in the attached images, I want to manipulate this functionality through code, is it possible? I need to disable it when the application is going to use a card or biometric reader.
Note: This menu shown in the images only appears when there is a card or biometric reader connected to the equipment, in case you want to replicate this situation.
Install two applications on the same device
Incident Properties
Question
Is it possible to install two different applications on the same equipment, signing these applications with SmartSDK Signature Self Service licenses, to test compatibility and check if there is any conflict in the two running at the same time? If the answer is no, how else can I perform this test on the applications installed on the equipment? Because when one of them is already installed and I try to install another one, it ends up overwriting that one, is this normal due to the level of the license generated or is it a problem in my applications?
Custom launcher Web Browser NX
Incident Properties
Question
Hello,
I am using the Custom Launcher sample to attempt to write our own LRS Launcher.
Question regarding launching the Web Browser NX application. When the startActivity or the startLinkActivity functions are called for launching Web Browser NX, is there a way to launch Web Browser NX with a preset URL?
I have tried doing something like:
intent.setData(Uri.parse("https://eom1609vm01.lrsinc.org/"));
But, that doesn't appear to be working. When I launch Web Browser NX from my LRS Launcher, it just loads the default Web Browser NX page with the version information and the open source license info.
Do you have an example of launching Web Browser NX with a URL?
Regards
Bryan
How to edit a GET request in Remote Configuration Sample?
Incident Properties
Question
I'm using Remote Configuration Sample as a basis to develop a Servlet on the device, so I can save some information in its memory, and everything is working perfectly. But now I need to host information on it, so that it can be accessed by applications external to the equipment, I tried to put it in the GET route that already exists in the example, but I can't remove this content that is always added in the response of the GET request: "GETrequestresult: success" or "GETrequestresult: failedreason:". Is it possible to overwrite this information by code, and put other values?
How to scan again?
Incident Properties
Question
When I'm scanning through the code, and somehow this process is canceled by the equipment, when trying to start a new scan it doesn't work, no error appears, it just doesn't scan again... It's only resolved after I restart the equipment, then scanning through the code works again. I also noticed that when I fetch the status of the scanner and jobs in this situation, it shows as status stopped on a scan job... Should I cancel it to perform a new scan? And if I need to do that, how do I do it through code?
Note: I'm using ScanSample as the basis for the scan code for now.
Device Patch removed machineName from Device Information
Incident Properties
Question
Hello!
This past Monday, a Ricoh tech patched (?) our lab devices and we are unable to pull the machineName when retrieving device information through the API (/rws/property/deviceInfo).
Will this data be back, and how can we prevent this from happening in the future? Since these are patches and cannot duplicate in the Emulator (3.10), are we at any risk?