RXOP

I am having an issue with RXOP installing to a Savin MP 4054. Device logs are attached. When attempting to install our MOST application, RXOP returns the following error:

ERR_SOP_INSTALL_UNINSTALL_FAILED :: ApkInstaller internal error. ::  ::  ::

I also tried uploading the zip file to the Extended Features section of WIM and receive a J110 error. What causes both of these errors?

Regards,
Mike

Hi,We're having trouble installing to an IM C3500. Initially our installer failed when installing rxspservletsop-1.1.zip. The error code was ERR_SOP_APK_COMPONENT_ERROR. APK_We then tried to install it through the WiM and got J240 error. We then tried to install rxspservletsop-1.0.zip, from our installer and then from the WiM, and got the same errors.

Attached are log files from rxinst and the machine logs. We attempted installing the rxsp servlet several times between 10 am and 12:30 pm. Note that the MFP is in GMT +1 so 6 hours ahead. that means 16:00 to 18:00 in the log.

I found this in the logs. Seems to indicate a problem with the file signature:

11-19 16:15:04.079 1741 1741 I Inst:InstLimit: Install Target CheetahApplicationInfo --> [PackageName:com.ricoh.rxop.app.rxspServletSop][ApplicationName:rxspServlet][Version:1.1][ProductId:][PieceMark:][ActivateState:DEACTIVATED][LicenseUID][Term:TYPEJ_APPLICATION][isNeedActivate:false][Tool:other][ModuleID:][GroupID:null]
11-19 16:15:04.079 1741 1741 I Inst:ValidChk: isValidApp current: classification[Office]generation[1]destination[gen] target: classification[null]generation[null]destination[null] ret:true
11-19 16:15:04.079 1741 1741 I Inst:RmtInstSrv: Install:main Uri:file:///data/data/jp.co.ricoh.advop.installer/cheetah/files/rxspservletsop.apk
11-19 16:15:04.219 2155 2155 I PkgInst:InstSdRcv: checkLimitation: path = /data/data/jp.co.ricoh.advop.installer/cheetah/files/rxspservletsop.apk, serialNo = null
11-19 16:15:04.227 2155 21016 I PkgInst:InsPkgIntServ: pkgName = com.ricoh.rxop.app.rxspServletSop packageUri = file:///data/data/jp.co.ricoh.advop.installer/cheetah/files/rxspservletsop.apk mIsLimitDev = false

[[214025]]15'02"820 192 11-19 16:15:04.229 2155 21016 I PkgInst:InsPkgIntServ: Start waiting for installer setting response.
11-19 16:15:04.231 1741 1741 I Inst:InstallerSettingReqRx: onReceive() action=jp.co.ricoh.advop.installer.action.REQ_GET_PREF
11-19 16:15:04.235 1741 21017 I Inst:InstSettingEvent: sha1InsPerm:false
11-19 16:15:04.236 2155 2155 I PkgInst:InsSettingResRx: onReceive
11-19 16:15:04.236 2155 21016 I PkgInst:InsPkgIntServ: End waiting for installer setting response.
11-19 16:15:04.239 2155 21016 I PkgInst:InsPkgIntServ: only SHA1 or less. key=res/drawable-xhdpi-v4/ic_launcher.png
11-19 16:15:04.239 2155 21016 I PkgInst:InsPkgIntServ: Signature validation error. retcode=102
11-19 16:15:04.240 1741 1741 I Inst:RmtInstSrv: :InstallResultReceiver returnCode:102

Thanks,
Nick.

Hi, 

We were testing the ROC Application version 1.6.1, with an the RXOP library (3.8.1) updated with the following guide: https://ricoh-ridp.com/ridp/faqs/how-update-my-roc-tool, and found that we are still unable to configure the newer MFP's models (IM Series) (SP Mode settings and remote installation), we can initialize the printer in the tool but when we try to set the SP Mode settings we get the following error:

SP: ACCESS_CONTROL__DEFAULT_DOCUMENT_ACL -> java.io.IOException: Exception: java.io.FileNotFoundExcpetion

When trying to install our application we get the error:

- install - null

i am attaching the logs respectively.

Do you have any newer ROC tool that is compatible, or advice in how to use ROC App with the new IM Series MFP?

We are using the IMC2000 in our lab.

We was discussing this problem in the incident 3473, but that was closed, so we are opening a new one here.

Best regards.

Guilherme Santos.

Hi,

We were trying to update RXOP to version 3.8.1 to support deployment of the Unified Client on new devices and on the IM 2702 we are experiencing an issue with the installation.

The RXOP install will not complete, and we see the following errors in the log:

Hi,

We have received lots of customer requests to configure all zero-stop related settings from our Remote Operation Client. 

In a conference call with Ricoh NZ today, they specifically asked us, as this will significantly help with their sales.

These settings are listed as below:

1. User Tools > System Settings > Administrator Tools > Print Volume Use Limitation > Unit Count Setting
2. User Tools > System Settings > Administrator Tools > Print Volume Use Limitation > Default Limit
3. User Tools > System Settings > Administrator Tools > User Authentication Management

Andy Rosen from Ricoh USA has also pushed us on implementing this feature:

“From a roll out perspective we believe getting these settings working via the ROC Tool will cut our install time in half per MFD.

That is significant.”

We would really appreciate if these settings can be added. Thank you.

Best regards,

Austin

Hi, 

We've been working under the assumption that when a new rxop library is released we must update rxsp servlet to go along with it. is this actually the case or can we just use one version of rxsp servlet and be done? 

Thanks,

Nick.

I am working on a program to perform the necessary SP and configuration settings for our recently certified Authentication Provider.  The API seems pretty straightforward, but I am having trouble identifying how to configurations items under the Administrator tools section of the WMI.  Specifically the following items.

Administrator Tools -> User Authentication Management -> Custom Auth

Administrator Tools -> Machine Action When Limit Reached

I am using RXOP-3.8.1.  Any pointers in the right direction would be greatly appreciated.

Regards,

Keith Reinig

Our installer calls ricohJavaDevice.update() method when it detects rxspServlet on the MFP is different than what is included in the solution. For example, the MFP has 3.7.3 and the solution has 3.8.0.1. The installer will call ricohJavaDevice.update() with the intent (not an Android intent) of updating the servlet prior to setting SP mode settings. 

Prior to updating our installer to use rxop 3.0.8.1 libraries the ricohJavaDevice.update() method worked as expected. For example, updating from RxOP 3.7.1 to 3.7.3 would update with no exceptions. Since updating to the rxop 3.8.0.1 libraries, calling ricohJavaDevice.update() results in an exception being thrown in the ricoh libraries. For example, updating from 3.7.3 to 3.8.0.1 we see an HTTP 417 error in the log file.

Thanks,

Nick.

I noticed today several updates on the site. RxOP release notes show "new engine support" but no mention of which MFPs. Can you share the list of new MFPs supported in this release?