RXOP

Hi,

Please tell us how to use RXOP to export device certificate and get device serial number.

Thank you very much.

Best Regards,

Hi,

Our client app run on MP 5055 device. It did not run properly. When I see device log

There are many errors:

[stderr] jp.co.ricoh.dip.devicemanagement.DeviceManagementException: javax.net.ssl.SSLException:Fatal Alert received: Handshake Failure.

I attach device log.
Could you please advise how to resolved this.

Thank you veyry much.

Best Regards,

Hi,

I created this incident to keep track ETA of next release of RXOP because the related incident go to archive (https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1626962140/1457517836/4147).

Please update ETA of next release of RXOP if any.

Best Regards,

Hi,

I suggest customer use ROC tool to install as suggest in this ridp ticket https://ricoh-ridp.com/ridp/support-system/incident/kofax-usa/1623048368/612375814/4157

They install failed and I attach ROC debug logs as 192.168.106.24 - 2021-06-29.zip.

Please advise. (They install on another IM 7000 device successfully).

Best Regards,

Hi,

We use RXOP to config device as following:

SPManager spManager = getSPManager();

try {
spManager.setSPData(this.aclSOPString, spSettings);
} catch(Exception e) {
logListener.addErrorMessage(deviceHost, e.getMessage());
}
Error "Connection reset by peer: socket write error" occurs.

Please help to resolve.

Thank you very much.

Best Regards,

Hi,

Because this ticket https://ricoh-ridp.com/ridp/support-system/incident/kofax-usa/1607934887/36870048/3955 is closed. Another ticket with same name could not be found.

So I create a ticket for this issue.

-- init -- SDK/J not found on device error when call rDevice.getAppInfoOp()

Device Ricoh IMC4500 - Android does not have java and it's android only.

Please advise.

Thank you very much.

Best Regards,

Hi,

When we use Scan function in Ricoh IM CRicoh IM C400 400. It reports error Functional problem detected as attachment.

We wonder Tracking Permission On cause the issue.

Please advise.

Best Regards,

Hi,

I tried to get all apps by call this command: (use the lastest version of RXOP. Version 3.8.5.)

appInfos = ricohDevice.getAppInfo();

It run successfully with almost devies we have but it has RxopException with null message in some devices:

• SP C842DN
• MP C3003
• C407
• C307
• MP 501

I attached some case use rxopClient-3.8.5 sample command line. (getapps.txt )

and some cases use ROC tool 1.62 (RXOP 3.83) and attached logs and screenshots(roctools_results.zip).

With sample command line it return RxopException with null message.

With ROC tool 1.62 (RXOP 3.83) in logs it can get results but in GUI window, it can not show result (screenshots).

With ROC tool, i simply select the device row and select List Apps then click Run button.

If you need the result by your steps, please let me know the steps then I can follow your steps and attach the result.

Please advise.

Thank you very much.

Best Regards,

Is there an issue with java versions for the RXOP libraries?

After a *lot* of testing :) I found that rxop operations were failing when running with java versions later 1.8.0_111 - getting errors like the following

Dev/Test env - WIndows 10 64 bit

JDK/JRE 

• 1.8.111 (works)
• 1.8.,289 (fails)
• 1.16.01 (fails)

I noticed that from the latest RXOP (3.8.5) there ase two rxsp packages

* rxspServlet-3.8.5.zip

* rxspservletsop-1.2.zip

What is the purpose of the rxspservletsop package? is one or both of them neccessary for rxsp operations?

Thanks.