RXOP

We are performing an installation on a 3 different devices. 

The core part of our issue is the SPValue.isSuccess (ricoh.rxop.rxsp.SPValue) for certain SP modes is returning false. I can gather it means there is an exception cause when querying the device for that SP mode (at least I think).

For an MP 501, it is "USER_AUTHENTICATION__COLOR_SECURITY_SETTING".

For a 600 SR and a M430, it is "PRINTER_JOB_AUTHENTICATION_LEVEL".

Could it be that the devices don't support those SP modes? Or if they are not present, can they be restored? Or a wrong value was set for them? Or would that be in the exception.

I would also like to know where in service mode to look at "USER_AUTHENTICATION__COLOR_SECURITY_SETTING" and "PRINTER_JOB_AUTHENTICATION_LEVEL". On the MP 501, it was very cryptic. I wasn't looking to change anything, I just was looking around.

I can provide more API details if you need.

Hello,

A customer is getting some errors while deploying our application to their MFPs. The customer is using a deployer that we developed at OpenText which uses the RXOP library. For the majority of MFPs (around 900) installation of our app worked fine, but they are getting some errors with a couple of devices. 

On a MPC2504ex model, they are getting the following error:

ricoh.rxop.rxcommon.RxopException: -- init -- SDK/J not found on device.

On a MP C4504, they are getting the following error:

ricoh.rxop.rxcommon.RxopException: -- init -- ERR_OTHER can not access Hdd

The version of RXOP that we are currently using is 3.8.7.

Any help you can provide for these two issues would be appreciated. I've attached the logs from both devices.

Thanks,

Peter Utiger

Hi RiDP,

Our installer program use RXOP to call reboot device and get this error:

reboot -- STATE_REBOOT_ERROR Failed to reboot device

Device IM C5500

I attached machine logs.

Please advise.

Thanks.

Hello,

Our customer is having issue in installing onto Models IM 7000, IM C6000, IM C4500, IM C6000 as they throw the following exception:

InstallApplication Exception: ricoh.rxop.rxcommon.RxopException: – install – ERR_SOP_UNCORRESPONDED APPLICATION :: Apk component error.

I have also attached the Ricoh Device logs obtained from our customer. Please let me know if you need anything else.

Regards

Niranjini

Hi,

When I use RXOP 3.8.7 to uninstall our application from IM 2500 device I get this error ERROR - uninstall -- STATE_UNINSTALL_ERRORC56 and the application is not removed on the device.

I attach rxinst log and machine log.

Please advise.

Thank you very much.

Hi,

In https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1653953536/609986310/4541

You suggested :

"I mean JavaTM Platform, not application. The log shows the Java platform was installed on 13th.
IM430 is a full native device , it doesn't need Java platform.

Please contact Ricoh Technician to uninstall it from the device. It cannot be uninstalled from the WIM."

A Ricoh tech visited and "turn off"  Java on the device. And now when I install the application by RXOP I get this error: install -- STATE_INSTALL_ERROR Read timed out

I attached machine log and rxinst log.

Please advise.

Thanks.

Hi,

An issue is occurring at a customer's when the deployer for our application, which uses the RXOP library is calling the Configurator.setHomeScreenIconSetting method.

The exception message I am seeing when executing setHomeScreenIconSetting is "503:null:null". What is weird is that after multiple attempts (20+) the shortcut creation does eventually work, but when the client goes on to the next device, they run into the same issue again.

This is with a MP 4055.

Thanks,

Peter

Hi,

Our client application did not worked as expected with HTTP so

We suggest the customer did these steps to make HTTPS active:

1. Go to WIM -> Device Management->Configuration. Below Security section go to Network Security menu -> Set HTTP (port 80) to Close and keep SSL/TLS port 443 Open -> Press OK button.

2. Go to WIM -> Device Management->Configuration. Below Extended Feature Settings section go to Administrator Tools menu. Below Web Service Settings section. Set HTTP to Inactive, keep HTTPS to Active. Press Apply button.

The customer was able to complete step 1 without a problem.

Step 2 requires a reboot, which he did using Device Management --> Reset the machine. However, after rebooting the machine, the setting does not update.
Both Http and HTTPS shows inactive.

Device log was attached.

Please advise.

Thanks.

Hi RiDP support,

When I install Application to device successfully using RXOP 3.8.7 but when uninstall application using RXOP 3.8.7 it return error uninstall -- STATE_UNINSTALL_CONFIRM UNSUCCESSFUL. When click Application icon on the device It shows "The application is not installed" message.

I attached machine log, rxinst log

The issue occurs in these devices: IM 600, IM C2500, IM C300

Please advise.

Thanks.

Best Regards,

Hi RiDP support,

When using RXOP to run rDevice.getAppInfoOp() on IM 430 device, I receive this error:

ricoh.rxop.rxcommon.RxopException: -- init -- SDK/J not found on device.
        at ricoh.rxop.rxinst.RicohJavaDevice.h(RicohJavaDevice.java)
        at ricoh.rxop.rxinst.RicohJavaDevice.e(RicohJavaDevice.java)
        at ricoh.rxop.rxinst.RicohJavaDevice.access$000(RicohJavaDevice.java)
        at ricoh.rxop.rxinst.al.run(al.java)
        at ricoh.rxop.rxinst.bB.run(bB.java)
        at java.lang.Thread.run(Thread.java:748)

This device has upgraded firmware. Device has java platform (javaplatform.png)

I tried to list apps by using roc 1.63 (RXOP 3.8.7) but it get status error when initialize and it did not show any thing when select List Apps and press Run button.

I attached screenshot, debug-log (run roc), log (call RXOP) and machine log.

Please advise.

Thanks.