Device - MFP or LP

Hi Ricoh Support,

our app is a webApp based on Smart SDK and javascript, it runs on webBrowser NX.

I´m investigating the FIPS 140-2 support on Ricoh devices and I need your input.

based on this page:

https://www.ricoh-usa.com/en/insights/articles/device-security

it looks that for a Ricoh device to support FIPS 140-2 it will needed a "FIPS 140-2 CMVP validated hard drive" and a future firmware release.

Can you give me more info on what I will need to do in the device in order for the MFP to use FIPS 140-2 when communicating with our API?

Thank you,

Luís

Hello,

Inquiring to see if Ricoh IMC3510 is currently supported by our application.

Thanks

Hello,

Inquiring to see if these Ricoh IMC Models are currently supported by our application:

C6010

C2510

C2010

C5010

C3010

Thank you!

MP C306Z SP / MP C306Z SPF : 12.10.00

Uninstall succeeded Verify Current Application Exists Exception: ricoh.rxop.rxcommon.RxopException: -- getAppInfo -- org.apache.http.conn.HttpHostConnectException: Connect to 10.43.18.183:51443 [/10.43.18.183] failed: Connection refused: connect

or

Uninstall failed: Failed to reboot device (10.43.18.183)

Settings have been compared to similiar devices MP401 MP2553 and MP3002

Hello,

Is there a difference between RICOH MP 4055 JPN and RICOH MP 4055? If Yes, what is it?
If RICOH MP 4055 is supported by our application, can we assume RICOH MP 4055 JPN is supported?

Thanks

Enable Tracking (for copy tracking) is not working on any C4500 machines. Not able to enable tracking from web image monitor too. The menu is missing on both device and Web image monitor. There is no “Enhanced Print Volume Use Limitation”. The area where it would be, is blank.

Please advise.

Thanks,

Chaitanya

We have observed an issue when using the native Scanner App (with the OCR module installed at the device), that the OCR process does not use the original Address Book entry information (that existed at point of Scanner App initiating a scan) and instead is looking up the Address Book entry again after the OCR process finishes (separate to the Scanner App process).

The effect is that the OCR’d scan can be sent to another “e-mail address” in a scenario where the Address Book entry “e-mail address” changes following (a) the Scanner App process completing and before (b) the OCR process completing.

Could you help us identify if this is a known issue with the OCR process following the Scanner App completing and if there is a solution planned to resolve it?

Hi there,

We are looking for Remote operation panel software that could install on the printer to access the Remote Operation panel of the printer. We have explored the Ridp portal, but could not find any link is given to download it directly. Is there any printer model dependency with the ROP software?

If that the case then following is the device information is below: 

System

    Model Name    :    IM C3000
    Machine ID    :    3101R260004
    Total Memory    :    2GB
    Document Server    :    Capacity : 73.4GB    Free Space : 100 %

Version

    System    :    3.51.1
    NIB    :    18.74
    Web Image Monitor    :    3.01

If possible could you share the software with us? Let us know if that could be possible. 

Thanks!