Administrative

Hello,

This question doesn't really have anything to do with our applications directly.  We have a customer that has an Android device (MPC307) that allows Scan all of the time regardless if a user is authenticated or not.  We know based on our development here that this can be controlled by an SP mode setting to always allow access to certain native apps or not.

We have been telling the customer they need a Ricoh engineer to set the correct SP mode setting so the authentication can control access to the Scan application.  Their Ricoh engineer claims they don't have any idea which SP mode setting to change on the device.

I know we can't disclose anything related to SP mode settings to partners or customers, but are we allowed to send the SP mode code directly to this Ricoh engineer's email address?

Regards,

 Bryan

Hello,

In the last month or so we have received two new Ricoh Android devices.  An MPC4504 and the new G2.5 IMC2000.  I added the new serial numbers into the Android Dev Key Request form online and downloaded the new zip files.  I can see in the manifest file (1711276132.mf for App Manager) that the SerialCodes have changed, but I am unable to deploy to any of our Android devices now, including our older MPC306Z which always worked before.  Here is the error I am getting:

ricoh.rxop.rxcommon.RxopException: -- install -- ERR_SOP_APK_COMPONENT_ERROR :: Apk component error. ::  ::  :

What could I be doing wrong that isn't allowing the APKs to deploy to these devices after getting a new manifest to use to sign them?

Regards,

 Bryan

Compatibility Testing Submission Generated by Support System ...
 

Could you please assist with adding development signature permissions to me and other Nuance developers for the product “Ricoh ESA Unified Client”, product ID “33956099”.  This was previously an NSI product.   At this point, my account does not have access to create development keys for this product ID.

Could you please assist with activating the accounts for two developers on my team:

Chabot, Terry Terry.Chabot@nuance.com and Montes, Mario Mario.Montes@nuance.com

They’ve made requests to create accounts, but may have mistakenly selected a Basic account during registration instead of indicating that the option “Premier Plus Membership – My company is already registered”.  Their accounts appear to be in limbo at this point.

Thank you.

Regards,

Cristian

Compatibility Testing Submission Generated by Support System ...
 

Hello,

One of my colleagues (Shalini Sharma) has filled in the online form to create an account on November 9th and has not yet received a reply. She has checked her junk folder as well and nothing in there. Could I please query the status of this request?

Thanks,
Daniel

For some reason, I do not have access to critical tools on this website. For example:

• can create an incident but cannot respond
• can create an incident but cannot view incident through https://ricoh-ridp.com/member-center
  • the links for "All open incidents" and "Archived incidents" is disabled
• cannot access "dev key request"

Please assist me with this as it is critical to being able to develop for the Ricoh platform. Please email me directly at ecitulsky@printeron.com because I will not be able to respond to your response (unless the problem is fixed).

Compatibility Testing Submission Generated by Support System ...
 

Good afternoon.

I was trying to access the attachements on Incident #2212 and found that I did not have permissions.  I asked our developer Andrew Q. if he could get them for me and he could not either.

Would you please send the following files to me please (if you wish to email them - my email is cmurray@printaudit.com

• PrintAuditEmbeddedforRicohQuickStartGuide.zip
• RemoteOperationClient_Instructions.zip
• PrintAuditEmbeddedforRIcohQUickStartGuid.zip
• PurchaseOrder_and_Agreement_2017_July_26.pdf

I need these files for reference purposes for our upcoming submission

Thanks!