Error Name:
Operation panel Flair communication error (Smart Operation Panel)
Error Condition:
This SC is issued only for the machine that has the Smart Operation Panel installed
-> Communication between Smart Operation Panel and main machine (this is called "Flair communication") is not sent to Smart Operation Panel.
-> SP setting (SP5-748-201) for Smart Operation Panel is not activated.
Major Cause:
The CATS module (controller) did not see the response to notification of monitoring service module (operation panel).
Known Issues that resolve the issue:
1. Check the following using Web Image Monitor? Or is this occuring at PTEC?
- Connect http://MFP_IP_address/
- Go to “Status” -> “System”
- Check “Machine ID”
If Machine ID is null, same symptom occurs.
2. Multiple reboots are being executed on the device. For example, your installing your application and rebooting immediately a successful install using RXOP with the following dalp tag: <need_reboot>true</need_reboot> when it should be set to <need_reboot>false</need_reboot>. (See FAQ for proper usage on this tag)