SmartSDK

Dear RIDP:

Tungsten Printix Go 2025.3.0.18 and Capture 2025.3.0.30. Versions are updated to align with the current Printix release. A couple of minor bugfixes are included.

The application was previously certified by RIDP and release notes of the changes since last certification are attached. The last available certification report is also attached.

Product ID's: 1667825665/1667825666

The application supports G2, G2.5 and G3 devices.

Package checker tool was run on the binaries

Thanks

Hello,

I would like to get the maintenance signature of our NDD Print Client application.
The application is compatible with 11x and 12x devices that support the SmartOp panel.

Changes:
- Enhanced the scan-to-folder process to improve user experience by introducing support for default user for scan to folder.

Note: The package is unsigned and its passing all the tests in ssdkpkg_checker tool.

Best regards;

Hi,

Please find attached version 2.0.1 of the PaperCut Hive application for a maintenance signature.

The changes are described as follows:

• Fixed a race condition that would cause the application to unlink with the cloud

Cheers

• Issue:

ScanEx settings screen was canceled during auto logout. However, if the user logged in again, the ScanEx settings screen did not appear when the intent was sent to ScanEx to open the settings screen.

• Device model:

Ricoh MP C407
 

• Test Steps:

Refer to the attached device log MachineInfo_C497P100609_20250625_210252.tar.
Test start time: at around 20:42, Jun 25.
See the attached "Device timer settings.jpg" for timer settings.

1. Log into the Printix Ricoh Go app and open a ScanEx settings screen.
2. Do not take any action, wait until auto logout timer expired. During the auto logout, the Printix Ricoh Go app sends intent to cancel the ScanEx settings screen.
3. Logs into device again, try to open ScanEx settings screen.
4. The ScanEx settings screen does not show up
5. Collect the device logs.

Timestamps:

• The ScanEx settings screen was cancelled during auto logout.

06-25 20:42:29.091 19558 19558 I PrintixGoScnEvtRcvr: ---[ScanExRi] EXTRA_RESULT - setting_cancelled

• ScanEx app returned state_mismatch when trying to re-open the ScanEx settings.

06-25 20:43:06.111 19558 19558 I PrintixGoScnEvtRcvr: ---[ScanExRi] EXTRA_RESPONSE - state_mismatch

Questions:

• Why did the ScanEx app return state_mismatch when attempting to reopen the ScanEx settings by following the test steps?
• Is there anything that can be done on the Printix Ricoh Go app side to prevent this issue?

Thank you.

Hi,

Problem Statement

Some PCC5 clients (out of about 400) intermittently do not show Autostore workflows at logon. Logoff, then Logon and they show up.

Problem Summary

Some devices (2 out of 400) are sometimes not displaying the AutoStore workflow buttons upon login. Once the user logs out, then back in, they are there. This issue is hard to reproduce on the spot, so we have not done much to troubleshoot while the issue is happening. Ricoh is going to let us know if they do have reports of this happening again. My understanding is this is happening for any users on these devices, but intermittently but only for 2 devices.

Partner has upgraded to PCC 1.3.0.2.628 but the same issue persists.

Software Information

Environment type: Single server

Software: ControlSuite 1.5 FP 1

Install Type: Production

Site location: United States

Hostname: MVMWNT0156

Installed Software:

Equitrac

AutoStore

Device Information

Hostname: TRCLJP13.ce.corp.com

IP Address: IP 10.66.232.52

Model: IM C3000

Log Information

We have device logs of these occurrences but do not have AutoStore logs that match the timing as we didn’t get the case until over a week after the device logs were taken.

Issue Occurrence 

Date: 5//15/2025

Time: 6:45am

User: tjhaggai

Can you please take a look at the logs to see it is an issue with device, whether it could be timing issue or any hardware issue or firmware issue.

• The same users and workflows work on other Ricoh SOP devices

• The issue is not network/backend-related, but UI rendering/cache related

• Issue is intermittent, but only seen on two devices

I wanted to confirm a notion about state and how it relates to Applications and Services. I modified our android.app.Application to store some state in-memory, and then that state is visible to its android.app.Service components in their own initialization routines. So far it is working the way I want it to.

My first assumption is that the android.app.Application (as declared in the manifest) will always run its onCreate before any of its declared android.app.Services in the manifest run their initialization routines, correct?

1. This application does happen to be the login/authentication application, so there should always be an active reference  to it, so I don't think the system would target it for memory.
2. The particular state I am talking about is essentially an in-memory map that doesn't rely on any previous state (like SharedPreferences).

Even though it would be unlikely, it the application were to be targeted for memory, I believe I could rely on that same state initializing the same way again the next time the Application is invoked)?

Let me know if there are any questions.

My team is developing a new client and they are using a "ADB Connect Tool 2" to read the machine logs from the device and it has expired.  Is it possible to get a new one generated?  The serial number of the device is:

3912PB50910

Customer complaint "Ricoh Printix Go, unable to connect to service".

In device log, we found following error msg repeatedly:

error loading auth url: javax.net.ssl.SSLHandshakeException: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.

Our tech support verified that the device's firmware version.is the latest (1.07) with updater tool 1.11.0.0.

Please provide us what FW version is required for RICOH MP C501 to support our CA "DigiCert Global Root G2".

Attached device log for your review. Please let us know what else could cause the issue.

Custom Authentication is not showing on Ricoh Aficio MP C4502. Please let us know how to enable Custom Authentication on this model. Please find attached the screenshot for your reference.

Hi,

Is there any specific website to download the latest firmware for all Ricoh Models? So, we can update the firmware via Web Image Monitor with the downloaded files.

Also, may I know the url where the RFUT uses to download the firmware?