SmartSDK

Hello,

I am having an issue development signing our applications for the machines in our development lab. We recently received a couple of new MFPs and I regenerated our development keys and now I can't deploy our development signed applications.

For example, I have never had an issue deploying to our MP C4504ex, but now I am unable to deploy to it.

I am attaching the deployment log, the device tracelog, a screenshot of the serial number of the MFP, the registered serial numbers from the development key request webpage and the rxinst/rxsp debug logs.

What am I missing here? Why will our development signed apps not deploy?

Regards
Bryan

Hi, 

I return with this topic, because we have a critical problem with the customer, involving a large amount of equipment (MP 501, 601 and IM 550), for this reason I need understanding as we may need to generate perhaps 1 or 2 more hotfix versions.

In parallel we will start the compatibility tests as mentioned in Ricoh's previous response to this request (INCIDENT ID#: 4981).

In the meantime, is it possible to generate the hotfix to also continue with urgent corrections for customers?

Best Regards,

I have a question about the Device Logs.  This morning (9/1) I wanted to download logs from a device from 8/22 through 8/25.  When I downloaded them, and ran them through the analyzer, the sop.txt logs were empty.  
Is there a point when the device deletes log data?  I ran the logs for 8/26 -8/27, and there was an abnormal amount of logging.
I was able to download logs from 8/29 to 8/30, which seemed to be the amount of logging I am used to seeing. 
Does this logging look normal?  This is a client device.  The file is too big to attach.  This is the link to it on DropBox: https://www.dropbox.com/scl/fi/i8i9dfv3dr2fm63n2az15/MachineInfo_3851C100001_20230831_091813.tar?rlkey=4rgtssc7tzyof8bxd7d1y4qm6&dl=0

I have a question about the Device Logs.  This morning (9/1) I wanted to download logs from a device from 8/22 through 8/25.  When I downloaded them, and ran them through the analyzer, the sop.txt logs were empty.  
Is there a point when the device deletes log data?  I ran the logs for 8/26 -8/27, and there was an abnormal amount of logging.
I was able to download logs from 8/29 to 8/30, which seemed to be the amount of logging I am used to seeing. 
Does this logging look normal?  This is a client device.  The file is too big to attach.  This is the link to it on DropBox: https://www.dropbox.com/scl/fi/i8i9dfv3dr2fm63n2az15/MachineInfo_3851C100001_20230831_091813.tar?rlkey=4rgtssc7tzyof8bxd7d1y4qm6&dl=0

Hello,

We would like to understand better about the fees involved in carrying out the Compatibility Test. If possible, we would like an advance quote on the total cost of the Compatibility Test.

Hi,

A customer has reported that when users swipe their badge on a Kofax card reader, they are logged in quickly but get stuck on the "Please wait" loading screen for a few seconds (approximately 6 seconds).

It did not happen with the RFIDEAs and Inepro card reader.

After reviewing the logs, we found out that while using the Kofax card reader SOP platform threads were blocked from a few milliseconds to a few seconds.

08-15 06:42:08.376 3748 3758 I f.ricohsmartsd: ThreadFlipBegin blocked for 4.519s
08-15 06:42:08.377 3748 3748 I f.ricohsmartsd: IncrementDisableThreadFlip blocked for 4.079s

08-15 06:42:17.081 3748 3758 I f.ricohsmartsd: ThreadFlipBegin blocked for 280.405ms

08-15 07:11:54.230 3654 3664 I f.ricohsmartsd: ThreadFlipBegin blocked for 5.058s
08-15 07:11:54.231 3654 7848 I f.ricohsmartsd: IncrementDisableThreadFlip blocked for 5.038s

Not sure why a card reader can cause this issue.

They reported it happens with an IM C5510 and all Cxx10 MF4 devices. We tried to reproduce it on an IM 4000 but didn't succeed.

Do you have any experience or suggestions on this problem?

Thank you

Hello,

We have had an issue arise where a customer has noticed that the Printer application icon is present and unlocked on the native home screen when pressing the home button from the PaperCut MF application login screen without being authenticated. The flow is as follows:

1. The user approaches the device and is presented with the PaperCut MF login screen. The device is currently locked.
2. The user pressed the soft/hard "Home" key on the device without authenticating.
3. The user is presented with the native Ricoh home screen, with the Printer icon present.
4. The user can press the Printer icon and is allowed access to the Printer application.

In the device's web interface under Restrict Application Functions settings, no functions are enabled for the Printer application. The Printer application also requires authentication to access

We would like to know if there is any way to prevent the user from accessing the Printer application when they are unauthenticated.

Kind regards,
Samuel Byron

Hello,

A customer (Henkel) has asked if our pull printing solution will work on an IM C6510. I see an IM C6500 in the smartsdk support list, so I know we support that model. But, I don't see anything about the IM C6510.

Based on the fact that our pull print solution supports Smart Operation Panel with SmartSDK version 2.10 and later, do you know if this is considered a supported device for us?

Regards
Bryan

Hello,

We have a customer who is trying to use our application on a IM 430.  The installation completes but when the customer attempts to open the app it crashes the application and does not open.  We have the machine logs but they are encrypted and we can not open them.  Is there anything you can assist with on this to identify what may be the problem?  We have sent the application off to be recertified and would love to get this resolved prior to the tests being started.  The logs are attached.

Hi,

Please help to show us how to detect a print job from USB using SDK Api?

- Currently, we're using get all print job Api to get print information.

   GET http://192.168.1.1/rws/service/printer/jobs?allJob=true HTTP/1.1

- Then, from print job infos, we use data field "jobSource" to know which print job's from USB:
   . If jobSource is "diprint"/"lpr"/"ipp" then it's NOT USB print job.
   . Other is USB print job.
   But it seems wrong, because we received the logs from customer show that USB print job with jobSource   "diprint"

The log's attached for your reference.

Please help to support.

Thank you.