SmartSDK

Hi, this is a follow up on Incident 5142, I apologize for taking so long to reply.

I was reading the the documentation you suggested:

Programmatically, one can use the Smart Operation Panel > SDKService API > Remote Settings > 06. Home Screen Icon Settings API to GET or POST icons to the home screen.

But It is not clear  on how I can add  a home screen icon pointing to our WebApp URL. It looks like this feature is not intended for WebBrowser Url ShortCuts.

You also mentioned:

RXOP also has API for this purpose: ricoh.rxop.rxconf.HomeScreenIconSetting

but I´m not familiar with this "RXOP".

Can you provide me a sample on how can I add programmatically a WebBrowserNX URL shortcut on home screen?

Some Context on the issue we want to address:

1. Our App works with multiple brands, depending on the brand we are running our WebApp we use different URLS like "https://connect.goldfax.com/ricoh/", "https://connect.goldfax.com/sharp/", "https://connect.goldfax.com/hp/". We have a landing page for each Manufacturer to allow our code to know the device brand the app is running on.
2. To use our Smart SDK webApp on Ricoh devices, our clients open WebBrowser NX and type our app address "https://connect.goldfax.com/ricoh/". This URL is the initial URL, it contains the suffix "/ricoh/" to let our code know that we are on a Ricoh device, after the initial page load, it redirects to the URL "https://connect.goldfax.com/" and the app is loaded and ready to be used. When user wants to create a shortcut to the device Home screen, user uses the BrowserNX option "Add shortcut to home" (please check attached image), user needs to manually add the suffix "/ricoh/" on the url again for the shortCut to be properly created, this step, is often ignored and the shortCut is created with the URL "https://connect.goldfax.com/" (without the /ricoh/) part. This is the process we would like to make it simpler if possible.

Thank you,

Luís

We are testing on IM C400SR device to verify if the printed paper is duplex when doing a copy. When looking at the received detection event (jp.co.ricoh.isdk.sdkservice.auth.detection.AsyncDetectionEvent.DETECTION_EVENT) we can see that even the printed the paper is duplex (face1 and face2 is notified in duplexMode field) the "bothSides" field value is always "single." Would you let us know if it is expected to see the bothSides filed value is "single"?

16:08:32.369  1540  1540 D PrintixGo:TrkRvr: Detection event JSON: {"billingCode":"","billingCodeLabel":"","bothSides":"single","colorMode":"color","count":1,"countType":0,"duplexMode":"face1","jobHistoryId":null,"lineType":null,"paperKind":"special_paper","paperLength":0,"paperSize":"na_letter","paperWidth":0,"productId":null,"scanSize":null,"sendCount":0,"sendTime":0,"userId":"frodo.lidev@kofaxtst.onmicrosof"}
16:08:33.115  1540  1540 D PrintixGo:TrkRvr: Detection event JSON: {"billingCode":"","billingCodeLabel":"","bothSides":"single","colorMode":"color","count":1,"countType":0,"duplexMode":"face2","jobHistoryId":null,"lineType":null,"paperKind":"special_paper","paperLength":0,"paperSize":"na_letter","paperWidth":0,"productId":null,"scanSize":null,"sendCount":0,"sendTime":0,"userId":"frodo.lidev@kofaxtst.onmicrosof"}

See the attached SDK description screenshot ("bothsides field value.jpg"). Does that mean that user can get the correct bothSides field value if all the following conditions are met?

- Machine Action When Limit is Reached: [Stop Job] or [Finish Job and Limit]

- Enhanced Print Volume Use Limitation - Tracking Permission: [On]

- Enhanced Print Volume Use Limitation - Stop Printing: [On]

- SmartSDK version >= ver3.00

Thank you.

Hi Team,

We are utilizing the following Cancel API to handle copy with our Pharos sentry solution.
RICOH SmartSDK Developer's Guide -> Common Information-> Web API specifications-> Copy Job (Job Operation)

We have observed an inconsistent behaviour of this API. On some of the printer models, an extra papers comes out after cancelling the job.

We have following printer models in our lab-
{
Firmware version
IM C3000 -  7.61
IM C2000- 7.70
MP C307 - 1.24
}
Copy from glass-
with IM C2000 , IM C3000 models working fine with glass but with MP C307 gives extra paper even cancelled API get successful.
Copy from feeder-
with IM C2000 , IM C3000 and MP C307 models gives extra paper even cancelled API get successful.

We have following question:
1. We would like to understand if few copies coming out after cancelling of jobs is an expected behaviour.
2. We have observed different behaviour according to copy from feeder and glass plate. Is it also an excepted behavior?
3. if yes, is there any specific list of models to which we can refer, where these models are listed according to this behavior?

Could you please help us to clarify these queries. Let us know if you need anything on our end.

We are verifying copy job events (jp.co.ricoh.isdk.sdkservice.function.copy.AsyncJobEvent.JOB_EVENT) on IM C4510 device. There is no problem for our app to receive the copy job events when running the normal "Copy" app (see the screenshot). But when running "Copier (Classic)" app to do copy, our app did not receive the copy job events, would you confirm if this is expected?

Screen shots are attached:
01-Normal Copy app.jpg

02-Copier (Classic) app.jpg

Thank you.

Hello!

We would like to ask for a maintenance signature for SmartShare Android embedded solution.
 

• Added request to server;

Best regards,

Anderson Palhano.

Please product sign the 4neo dm agent.

Change version to 1.2.0

Please product sign the DM agent for 4neo
 

We are being asked if our SmartSDK application would be supported on the Pro C7500 Color Sheet-fed Printer.  I cannot find it in any SDK documentation.   Can a Smart SDK application be installed on this machine?  Thanks!

We have a customer that installs our application and uses a card reader to log into the printer.  In order for the card reader to work they have to go into the System Settings -> External Interface -> IC Card Readers settings and set to 'Do Not Use', as well as going to the Screen Startup Mode settings and making sure it's set to 'Normal' and not 'Quick'.  They have to do this manually on every printer.  We would like to automate this process if possible. Is there any API call that we can make to change these device settings, either through a soap call, RXOP, MIB, etc, or do these settings have to be changed manually?  Or is there an admin tool they can use to update multiple printers at once?