RXOP 3.8.8 possible RXSP removal
Incident Properties
Question
Hello,
This question is related to the newest RXOP (3.8.8) and the new G3 device support.
Our application deployment software uses RXOP and RXSP to configure the device for our custom authentication. Will our RXSP calls will no longer work? If so, what alternative do we have to configure the device’s SP mode settings for our custom authentication?
Regards
Bryan
RXOP Configuration
Incident Properties
Question
Hello,
We're using RXOP client, but we haven't found how to configure "Function Priority" and "Screen device always-connection Setting" functions. Is there any documentation that could help us on this?
Also, for using the "get-conf" command, we need a "CONF_ID" wich we couldn't find in the documentation available. Is there any ids list we could use?
Thanks for your help.
set-sp command error
Incident Properties
Question
Hello,
When trying to run the "set-sp" command, we are getting a "rxspServlet not found" error. We're currently using 3.8.8 version of the servlet application and we've also tried using older versions.
rxspServlet app Information
Error
Best regards!
RXOP GetAppInfo returning -- init -- SDK/J not found on device or -- init -- javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake
Incident Properties
Question
Hi,
We are running into an issue that so far we are only seeing happening with the customer's device. RXOP installation fails when calling GetAppInfo. The installer code makes 4 calls to GetApp info, and receives the following responses.
Install SP Servlet!
Failed to install SP servlet. Retry: 1
-- init -- SDK/J not found on device.
Failed to install SP servlet. Retry: 2
-- init -- SDK/J not found on device.
Failed to install SP servlet. Retry: 3
-- init -- SDK/J not found on device.
Failed to install SP servlet. Retry: 4
-- init -- javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake
The installer is using RXOP 3.8.8.
The device firmware was updated. We've initiated the install several times and always have received similar erros to the ones above. We've tried with and without the SDK/J card installed in this device, and installed in either SD1 or SD2.
Please help us understand what is causing these errors.
RXOP error - JCE cannot authenticate the provider BC
Incident Properties
Question
Hi
Following up on the incident here: https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1668439245/1344078063/4704
I managed to reproduce the issue the client was having. It appears to only occur with the latest Oracle JRE (I tested with both versions 8u351 and the latest java Oracle 17 JDK (build 17.0.5+9-LTS-191). I am also getting the issue running the RXOP sample, so it's not something I am specifically doing in the packaging of my application.
When running the sample using the "get-apps-more" command I get the following output:
C:\Users\putiger\Downloads\RXOP-3.8.8-release\sample\rxopClient-3.8.8>java -jar rxopclient.jar --ssl-certless --password-device "XXXX" get-apps-more 10.12.27.9
rxopClient -- 10.12.27.9 msg: postRiDeploy retry time = 3
rxopClient -- 10.12.27.9 msg: postRiDeploy try #1
rxopClient -- 10.12.27.9 msg: The exception when call https://10.12.27.9:51443/dsdk/StartServlet, org.apache.http.conn.HttpHostConnectException: Connect to 10.12.27.9:51443 [/10.12.27.9] failed: Connection refused: no further information
rxopClient -- 10.12.27.9 msg: postRiDeploy retry time = 3
rxopClient -- 10.12.27.9 msg: postRiDeploy try #1
rxopClient -- 10.12.27.9 msg: postRiDeploy retry time = 3
rxopClient -- 10.12.27.9 msg: postRiDeploy try #1
rxopClient -- 10.12.27.9 msg: postRiDeploy retry time = 20
rxopClient -- 10.12.27.9 msg: postRiDeploy try #1
rxopClient -- 10.12.27.9 msg: postRiDeploy retry time = 3
rxopClient -- 10.12.27.9 msg: postRiDeploy try #1
rxopClient -- 10.12.27.9 msg: initDevice -- STATE_INIT_ERROR JCE cannot authenticate the provider BC
RxopException: [10.12.27.9] -- init -- JCE cannot authenticate the provider BC
ricoh.rxop.rxcommon.RxopException: -- init -- JCE cannot authenticate the provider BC
at ricoh.rxop.rxinst.RicohJavaDevice.e(RicohJavaDevice.java)
at ricoh.rxop.rxinst.RicohJavaDevice.access$000(RicohJavaDevice.java)
at ricoh.rxop.rxinst.al.run(al.java)
at ricoh.rxop.rxinst.bB.run(bB.java)
at java.base/java.lang.Thread.run(Thread.java:833)
Caused by: java.lang.SecurityException: JCE cannot authenticate the provider BC
at java.base/javax.crypto.Cipher.getInstance(Cipher.java:722)
at java.base/javax.crypto.Cipher.getInstance(Cipher.java:642)
at ricoh.rxop.rxcommon.t.a(t.java)
at ricoh.rxop.rxcommon.r.a(r.java)
at ricoh.rxop.rxcommon.r.<init>(r.java)
at ricoh.rxop.rxcommon.DeviceInfoList.<init>(DeviceInfoList.java)
at ricoh.rxop.rxcommon.DeviceInfoList.getInstance(DeviceInfoList.java)
... 5 more
Caused by: java.util.jar.JarException: file:/C:/Users/putiger/Downloads/RXOP-3.8.8-release/sample/rxopClient-3.8.8/lib/bcprov-jdk14-169.jar has unsigned entries - org/bouncycastle/LICENSE.class
at java.base/javax.crypto.JarVerifier.verifySingleJar(JarVerifier.java:470)
at java.base/javax.crypto.JarVerifier.verifyJars(JarVerifier.java:317)
at java.base/javax.crypto.JarVerifier.verify(JarVerifier.java:260)
at java.base/javax.crypto.ProviderVerifier.verify(ProviderVerifier.java:130)
at java.base/javax.crypto.JceSecurity.verifyProvider(JceSecurity.java:190)
at java.base/javax.crypto.JceSecurity.getVerificationResult(JceSecurity.java:218)
at java.base/javax.crypto.Cipher.getInstance(Cipher.java:718)
... 11 more
Duration: 19.415s
I am wondering if you have any ideas on how to get this working?
Thanks,
Peter
Getting RxopException with Ricoh device while checking RXSP status
Incident Properties
Question
Hi there,
We are facing exceptions related to RxopException, sharing the exception logs that occurred with the Ricoh MP601.
Exception Details-
the MP601 model while checking the state of RXSP service is awake or not.
following endpoint we used to check the status of RXSP is awake or not.
https://<PrinterIP>:51443/rxsp
00006687 93.22001648 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Error contacting device. will continue...
00006688 93.22029114 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ricoh.rxop.rxcommon.RxopException: -- init -- Cannot verify ECDH ServerKeyExchange signature
00006689 93.22032166 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ricoh.rxop.rxcommon.RxopException: -- init -- Cannot verify ECDH ServerKeyExchange signature
00006690 93.22041321 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.e(RicohJavaDevice.java)
00006691 93.22045898 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.e(RicohJavaDevice.java)
00006692 93.22057343 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.access$000(RicohJavaDevice.java)
00006693 93.22059631 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.access$000(RicohJavaDevice.java)
00006694 93.22074127 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.al.run(al.java)
00006695 93.22079468 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.al.run(al.java)
00006696 93.22086334 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.bB.run(bB.java)
00006697 93.22088623 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.bB.run(bB.java)
00006698 93.22096252 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.lang.Thread.run(Thread.java:750)
00006699 93.22098541 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.lang.Thread.run(Thread.java:750)
00006700 93.22106934 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: ricoh.rxop.rxinst.g: Cannot verify ECDH ServerKeyExchange signature
00006701 93.22109222 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: ricoh.rxop.rxinst.g: Cannot verify ECDH ServerKeyExchange signature
00006702 93.22116852 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006703 93.22119141 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006704 93.22126007 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 5 more
00006705 93.22128296 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 5 more
00006706 93.22136688 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: javax.net.ssl.SSLHandshakeException: Cannot verify ECDH ServerKeyExchange signature
00006707 93.22139740 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: javax.net.ssl.SSLHandshakeException: Cannot verify ECDH ServerKeyExchange signature
00006708 93.22146606 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.Alert.createSSLException(Alert.java:131)
00006709 93.22148895 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.Alert.createSSLException(Alert.java:131)
00006710 93.22157288 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.fatal(TransportContext.java:369)
00006711 93.22160339 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.fatal(TransportContext.java:369)
00006712 93.22166443 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.fatal(TransportContext.java:312)
00006713 93.22169495 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.fatal(TransportContext.java:312)
00006714 93.22177887 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeMessage.<init>(ECDHServerKeyExchange.java:326)
00006715 93.22183990 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeMessage.<init>(ECDHServerKeyExchange.java:326)
00006716 93.22193909 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeConsumer.consume(ECDHServerKeyExchange.java:528)
00006717 93.22196198 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeConsumer.consume(ECDHServerKeyExchange.java:528)
00006718 93.22207642 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ServerKeyExchange$ServerKeyExchangeConsumer.consume(ServerKeyExchange.java:122)
00006719 93.22212219 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ServerKeyExchange$ServerKeyExchangeConsumer.consume(ServerKeyExchange.java:122)
00006720 93.22220612 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLHandshake.consume(SSLHandshake.java:376)
00006721 93.22224426 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLHandshake.consume(SSLHandshake.java:376)
00006722 93.22232819 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.HandshakeContext.dispatch(HandshakeContext.java:479)
00006723 93.22237396 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.HandshakeContext.dispatch(HandshakeContext.java:479)
00006724 93.22245789 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.HandshakeContext.dispatch(HandshakeContext.java:457)
00006725 93.22251129 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.HandshakeContext.dispatch(HandshakeContext.java:457)
00006726 93.22261047 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.dispatch(TransportContext.java:199)
00006727 93.22264862 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.TransportContext.dispatch(TransportContext.java:199)
00006728 93.22273254 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLTransport.decode(SSLTransport.java:155)
00006729 93.22277069 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLTransport.decode(SSLTransport.java:155)
00006730 93.22286224 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1315)
00006731 93.22290039 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1315)
00006732 93.22298431 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1228)
00006733 93.22302246 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1228)
00006734 93.22310638 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:412)
00006735 93.22315216 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:412)
00006736 93.22322845 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:384)
00006737 93.22326660 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:384)
00006738 93.22336578 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:436)
00006739 93.22338867 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:436)
00006740 93.22346497 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:384)
00006741 93.22352600 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:384)
00006742 93.22362518 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
00006743 93.22365570 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
00006744 93.22371674 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
00006745 93.22374725 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
00006746 93.22382355 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
00006747 93.22384644 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
00006748 93.22390747 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
00006749 93.22393799 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
00006750 93.22400665 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
00006751 93.22402954 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
00006752 93.22409821 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
00006753 93.22412109 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
00006754 93.22419739 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
00006755 93.22422028 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
00006756 93.22429657 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
00006757 93.22432709 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
00006758 93.22438812 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
00006759 93.22441864 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
00006760 93.22449493 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006761 93.22452545 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006762 93.22460175 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006763 93.22462463 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)
00006764 93.22470093 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 6 more
00006765 93.22472382 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 6 more
00006766 93.22481537 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: java.security.SignatureException: Signature length not correct: got 255 but was expecting 256
00006767 93.22484589 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: Caused by: java.security.SignatureException: Signature length not correct: got 255 but was expecting 256
00006768 93.22490692 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.rsa.RSASignature.engineVerify(RSASignature.java:211)
00006769 93.22493744 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.rsa.RSASignature.engineVerify(RSASignature.java:211)
00006770 93.22501373 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.security.Signature$Delegate.engineVerify(Signature.java:1394)
00006771 93.22503662 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.security.Signature$Delegate.engineVerify(Signature.java:1394)
00006772 93.22510529 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.security.Signature.verify(Signature.java:771)
00006773 93.22513580 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at java.security.Signature.verify(Signature.java:771)
00006774 93.22520447 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeMessage.<init>(ECDHServerKeyExchange.java:321)
00006775 93.22523499 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: at sun.security.ssl.ECDHServerKeyExchange$ECDHServerKeyExchangeMessage.<init>(ECDHServerKeyExchange.java:321)
00006776 93.22530365 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 30 more
00006777 93.22533417 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: ... 30 more
00006778 93.22539520 [3980] [2022/09/13 20:28:03.757 PF8C D001 T05F Ricoh Error] [smartsdk-installer] Error: rxsp servlet responded with code:0. RXSP servlet not awake.
The installation process was tested with the following models and the installation worked fine without any exceptions.
Ricoh MP C407, Ricoh MP601, Ricoh MP402SPF, RICOHMP C307, RICOHIM C2000, RICOHMP C306Z.
Could you please help us to understand why we are getting this exception on the specified printer model?
Let us know if you have any questions or need anything from our end.
Thanks!
RXOP error when deploying a demo-signed application to a particular device
Incident Properties
Question
Hi,
There is a client who is having issues with our application on their Ricoh device. I suspect that is has something to do a change I made recently in order to fix another issue, so I rebuilt a version of the application with what I think will resolve the issue, which I then signed using the "signature self-service" 60-day demo licence and then gave the app to the client in order to test.
However, the client is getting a "-init- JCE cannot authenticate the provider BC" error when trying to install the application using our deployer (which uses RXOP).
I have noticed the firmware is pretty old, though the client said the firmware was up to date. Could that be the cause of the issue? If that is the case can you tell me if there is more current firmware available for this model (MP 402SPF).
I've attached the logs from the device.
Thanks,
Peter
RXOP call getSPData on 3 devices, result is failed on 2 devices fails, successful on 1 device
Incident Properties
Question
Hi RiDP support,
I use RXOP to call spManager.getSPData on 3 devices at the same time. The result is failed on 2 devices (IP are 172.29.87.67 and 172.29.109.87), successful on 1 device (IP is 172.29.98.133).
I attached RXOP debug logs, machine logs.
Please help to compare logs of 3 device, may be they have some issues.
The devices have been upgraded firmware to the latest. The same result in RXOP 3.8.7 and RXOP 3.8.8.
Thanks.
"Connection reset by peer" Exception when invoking InstallServlet
Incident Properties
Question
Hi RiDP support,
When using RXOP to call install rxspservlet 3.8.7 we got an error:
The exception when call https://10.10.10.72:443/rws/sop/dsdk/InstallServlet, java.net.SocketException: Connection reset by peer: socket write error
install -- STATE_INSTALL_ERROR java.net.SocketException: Connection reset by peer: socket write error
The issue also occurs with RXOP 3.8.8
I attached machine log.
Please advise.
Thanks.
IM 600 / IM 600 SR - API question
Incident Properties
Question
I wanted to ask a question about full native devices (and non-full native devices).
There is a IM 600 SR at my local lab, which I understand to be non-native. There is an installation problem with an IM 600 at a remote lab.
According to some tests I was able to run on it, it appears to be full native, is that correct?
Our code to query the device for its capabilities invokes isUseVMlessApi. That appears to be returning false for the IM 600 SR in my lab, but returning true for the IM 600 at our remote location.
This caught my attention when I looked at the following page in the sdk: "SmartSdk_DevKit_R2209/SmartSdk_DevKit_R2209/doc/en/modinf/100-01_35-0100.htm?ssdk_v3". The internation model line is listed as:
|
International model |
IM 550 / IM 600 / IM 600SR |
I've always taken that to mean that the devices are essentially the same (in that they use the same firmware). Is it possible that the SR "variant" is not full native, but the non-SR model is full native. I suppose I assumed that the 600 and the 600 SR were more or less equivalent (except for minor variations like color or something). Is that assumption incorrect?
My main question for THIS ticket is about the full native/non-full native question for each device, but I am also seeing the following error when trying to deploy SP settings on the IM 600 device:
Unexpected HTTP status: 500, detail :ResponseEntityProxy{[Content-Type: text/html;charset=ISO-8859-1,Content-Length: 4107,Chunked: false]}
I admit that that isn't a lot to go on. I probably would have to provide more. I was curious if that means anything obvious.