RXOP

Hi,

I use rxop to set card reader informationt to device:

SmartCard Reader information: SCR331-LC1 / SCR3310 SmartCard Reader

(PID: 5116 VID: 4E6)

Then I check in device (as in NoSCR331-LC1.png  image). The screen does not have the SCR331-LC1 within the USB card reader field.

Compare to the screen when I manually set card reader info (Set_card_reader_manually.png image). The screen does have the SCR331-LC1 within the USB card reader field.

I think I set wrong plugin info in this snippet:

                    cardReaderSettings.setREADER_USED("USB");
                    USBCardReaderSetting usbCardReaderSettings = cardReaderSettings.getUsbSetting();
                    usbCardReaderSettings.setUSB_PRODUCT_ID(cardReaderPID);
                    usbCardReaderSettings.setUSB_VENDOR_ID(cardReaderVID);
                    usbCardReaderSettings.setUSB_READER_NAME("USB Card Reader");
                    usbCardReaderSettings.setUSB_CLASS("KSR");
                    usbCardReaderSettings.setUSB_PLUGIN("jp.co.ricoh.advop.cisplugin.keystroke");
                    usbCardReaderSettings.setUSB_AUTH(true);

Is this right?

I think plugin info in this case is CAC CCID Plugin?

What is name of this plugin I have to set in code line : usbCardReaderSettings.setUSB_PLUGIN ?

Please advise.

Thanks.

I attached machine log, screen images.

Need to request a ACL file.  Have created the following text document from the ACL text script.  Please let me know if anything else is needed.

Hi RiDP support team,

We test the device which has the issue that we created this incident https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1676382813/878340381/4817.

We use RXOP 3.8.8 to install, set sp settings but the device is stuck and it had to have the power cord pulled to turn it off. Once it was running again the following message was at the panel "Changing the settings has finished".

We attached machine log and rxinst log.

Please advise.

Thanks.

Hello, 

We would like to request an ACL file to set SP modes on Smart SDK devices.

Hi RiDP support,

I use RXOP to  install application on Ricoh MP C2004 device.

I get this error: install -- STATE_INSTALL_ERROR ERR_SOP_INSTALL_UNINSTALL_FAILED :: ApkInstaller internal error. ::  ::  ::

I also try to install by WIM but it show error screen: Error Code:J110

I attached rxinst and machine log.

Please advise.

Thanks.

Hello,

I am enquiring about the ability to remove icons from the Android panel using RXOP. We have a possible use-case where customers may want the ability to tell our deployment utility (using RXOP) to remove certain icons from the panel.

The question is, is it possible to remove one (or more) icons from the panel using RXOP? For example, if a customer doesn't want the "User Guide" icon on the home screen, we could remove it automatically during deployment.

If this isn't possible, what other options does the customer have other than logging in to the panel (either at the device or through the EWS) and manually dragging the icons into the trash can?

Regards
Bryan

Hi RiDP support,

When using RXOP to get/set sp settings. We see this error in rxsp log:

[rxsp-LABWVSRC6000100.wvs.lab.doj.gov-141672939][2023-01-31 09:22:55] ERROR - error to check servlet installation : Connect to LABWVSRC6000100.wvs.lab.doj.gov:51443 [LABWVSRC6000100.wvs.lab.doj.gov/10.200.55.177] failed: Connection refused: connect

Then it seems the settings is not set.

I attached rxsp log and machine log.

Please advise.

Thanks.

Hi RiDP support,

When using RXOP to call reboot device we receive this error:

reboot -- STATE_REBOOT_ERROR Failed to reboot device

I attached machine log.

Please advise.

Thanks.

Hi RiDP support,

rxsp servlet cannot start error: startApplication -- STATE_START_APP_ERROR ERR_PAGE_FILE_INIT :: start failed as mentioned in this ticket https://ricoh-ridp.com/ridp/support-system/incident/ricoh-sdc-canada/1656437455/1166249940/4519

You suggested that check USB_SETTING_DISABLE_PRINTER sp.

But in this MP C3004 device: USB_SETTING_DISABLE_PRINTER sp is not changed.

I attached device log and rxop debug log.

Please advise.

Thanks.