RXOP

Hi RiDP support,

About Error Code:J201 mentioned in this incident Question about rxspServlet version in RXOP Java Library v3.8.9 | Ricoh Developer Program (RiDP) (ricoh-ridp.com)

Did you tried to reproduce?

Do you have any update?

Thanks.

We have a Java Desktop application that uses RXOP to install our 2 plugins onto MFPs. This application was originally developed by Ricoh EMEA. We are currently going through formal Compatibility Testing with Ricoh North America (Mark Stiller). We have noticed that installation of our plugins is failing on G3 devices. The offending code that's creating problems for us is the below call to rxInst `isSOP()` method:

if (ricohJavaDevice.isSOP()) {
   return true;
}

Where ricohJavaDevice is an object of class type: ricoh.rxop.rxinst.RicohJavaDevice. This is using rxop 3.8.8

This call to isSOP has always returned true when using our in-house G2 & G2.5 machines. However, last week we had a Beta customer report an installation failure against an IM C5510 (G3 SOP) and Mark Stiller received the same failure against an IM 460 (G3 SOP). In both cases, the machines do in fact have SOPs, which is confusing for our development team. I am attaching the rxinst logs provided by Mark Stiller (unfortunately, logging was only set to INFO. Can someone help provide guidance on when/why this call to isSOP() returns true vs. false? Is this verification necessary prior to initiating a remote installation?

I would be happy to arrange some time for a screen share and walk through the code with anyone who wants to take a look. We appreciate your assistance in helping to resolve this confusion.

Hi Ridp Support,

I open RXOP-3.8.9-release\lib\components and check 

1.  rxspServlet-3.8.9.zip has <jar href="./rxspServlet.jar" version="3.5.3" main="true" basepath="current" /> in rxspServlet.dalp file. Version rxspServlet.jar is 3.5.3 instead of 3.8.9
2.  rxconfServlet-3.8.9 has <jar href="./rxconfServlet.jar" version="3.5.3" main="true" basepath="current" /> in rxconfServlet.dalp. Version rxconfServlet.jar is 3.5.3 instead of 3.8.9
3.  rxspServletPackage has 

<appInstallSetting version="1.0">

<applicationName>rxspServlet</applicationName>

<deviceType type="sdk/j">

<app fileName="rxspServlet-3.7.0.zip" productID="33817044" version="3.7.0"/>

</deviceType>

<deviceType type="fullNative">

<app fileName="rxspservletsop-1.0.zip" productID="1711276222" version="1.0"/>

</deviceType>

</appInstallSetting>

in app_install_settings.xml

<jar href="./rxspServlet.jar" version="3.5.3" main="true" basepath="current" /> in rxspServlet-3.8.9.zip

rxspservletsop-1.0.zip instead of rxspservletsop-1.3.zip

Please help to explain and advise how to use rxspservlet as We used to be with RXOP 3.8.8

Thanks.

Hi

Regarding this Incident ID#: 5029, the customer CIBC have pinged us for the fix that it is based on official release of RXOP v3.8.9 lib.

The Noel and End year are coming, have you got any new schedule time to release RXOP v 3.8.9?

Kind Regards

Ngoc

Hi RiDP support,

When using RXOP to check rxsp servlet then setSPdata we got this error:

rxspServlet not found.

But rxspServlet version 1.2 is listed on the device. (as in Extended Feature Info.png)

We attached analyzed result of machine log (machine log is large to upload), rxop logs.

Please advise.

Thank you so much.

Hi,

RXOP use  bcprov-jdk14-1.69.jar, which has CVE-2023-33201 security issue. We mentioned in this ticket Severity Medium - Vulnerability Id CVE-2023-33201 bcprov-jdk14-1.69.jar - how to resolve | Ricoh Developer Program (RiDP) (ricoh-ridp.com)

Please tell us when bcprov-jdk14-1.69.jar is updated to the latest in RXOP?

Thanks.

Hi RiDP support,

Sometime, I get this error when using RXOP call setSPdata:

spData: Exception: java.io.FileNotFoundException and get failed result.

I attach rxsp log.

Please advise.

Thanks.

Hello,

We have a customer running into an issue with setting SP mode values during deployment. They are getting the following error in the deployment log (which is attached):

EXCEPTION OCCURRED DURING RICOH APPLICATION DEPLOYMENT - Unable to get value for ACCESS_CONTROL__SDK_CERTIFICATION_DEVICE

And, in the rxsp debug log (attached), I can see a bunch of messages similar to the following:

[rxsp-10.128.3.150-879316143][2023-10-03 07:50:57] DEBUG - sp: 05401
[rxsp-10.128.3.150-879316143][2023-10-03 07:50:57] DEBUG - spSub: 230
[rxsp-10.128.3.150-879316143][2023-10-03 07:50:57] DEBUG - spData: Exception: java.io.FileNotFoundException
[rxsp-10.128.3.150-879316143][2023-10-03 07:50:57] DEBUG - spType:
[rxsp-10.128.3.150-879316143][2023-10-03 07:50:57] DEBUG - endian:little

In the device tracelog (attached), I see some stuff like this:

10-03 07:50:36.452 12659 13057 I SpConnector: https://gw.machine.address:54443/rws/property/spConfig?number=5401230
10-03 07:50:36.762 12659 13057 I SpConnector: get SP start responseCode = 404
10-03 07:50:36.762 12659 13057 I SpConnector: process error message
10-03 07:50:36.762 12659 13057 I SpConnector: java.io.FileNotFoundException: https://gw.machine.address:54443/rws/property/spConfig?number=5401230

10-03 07:50:39.382 12685 12775 I RXSPServlet: splitSP = 05401;230dataType
10-03 07:50:39.382 12685 12775 I RXSPServlet: #####################base64 data
10-03 07:50:39.382 12685 12775 I RXSPServlet: Result sent back to rxop = Exception: java.io.FileNotFoundExceptionorder : = little

What could be causing this?

Regards
Bryan

Hi Ricoh Support,

This ticket is related to the previous ticket INCIDENT ID#: 4932.

You mentioned in the previous ticket that RXOP scheduled for release this summer.

Our customer is asking for update about newly release for this.

Could you please let us know so we can let our customer know about your plan?

Thank you,

Hi,

RXOP can work with amazon corretto 11 or not?

Please advise.

Thanks.