RXOP

Hello,

After working back and forth with Ricoh to resolve the un-install failure due to  "Changing the setting has finished" dialog being displayed and expecting a user input (refer INCIDENT # 2862) , it was found that it takes about 30 minutes to uninstall our applicaiton followed by the Ricoh Scan framework on a MPC 306Z device.

I gave our install application to Gerardo who tested and responded with the below results (please refer INCIDENT # 2862 again for this conversation). My Question is "Is 17mins for uninstall and 14 mins for install an acceptable value? would that have an effect on getting our certification? 

Hello, 

I am not sure why Incident #3048 was closed.  Anyways, isSOP() returning false for MPC 306Z device though is a SOP device seems like a bug on RXOP version 3.7.

Also, as i had explained in incident #3048,  i found that it returns true only if I call isSOP() after RetrieveObject.getCVMversion() OR RetrieveObject.getEXPDeviceName() which is still a bug.

Please let me know your comments.

Thanks

Niranjini

Hello,

I download RXOP version 3.7 from Ricoh website and updated our install application with the new libraries.

Modified code to use RicohDeviceObject.isSOP() to verify if it is a SOP (Android) device or not. Found that it returns false for MP C306Z which has SOP.

What am I missing? 

Regards

Niranjini

Hello,

We noticed on Oracle's Java site the following release notice:

https://www.java.com/en/download/release_notice.jsp

I am pretty sure the RXOP doesn't require Java SE 8.  But, I wanted to ask if this could affect anything for our customers having to install Java for their Ricoh deployments.

Regards,

 Bryan

At Coke they've updated the FW on the MFPs and tried to install again. Now we're seeing this error when we try to install our app.

Any suggesions?

Thanks,

Nick.

ricoh.rxop.rxcommon.RxopException: -- install -- ERR_SOP_INSTALL_ILLEGAL_APP :: Apk component error. ::  ::  ::

               at ricoh.rxop.rxinst.RicohJavaDevice.c(RicohJavaDevice.java)

               at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)

               at ricoh.rxop.rxinst.RicohJavaDevice.install(RicohJavaDevice.java)

               at mps.client.smartsdk.install.ApplicationInstaller.installApp(ApplicationInstaller.java:210)

               at mps.client.smartsdk.install.ApplicationInstaller.install(ApplicationInstaller.java:91)

               at mps.client.smartsdk.install.Main.main(Main.java:166)

Caused by: ricoh.rxop.rxinst.g: ERR_SOP_INSTALL_ILLEGAL_APP :: Apk component error. ::  ::  ::

               at ricoh.rxop.rxinst.RicohJavaDevice.a(RicohJavaDevice.java)

               ... 6 more

Hi,

On our MPC306, a default admin account with a blank admin password and a remote installation password of "1" was set. Installing with these settings from our installer worked as expected.

After the app was installed and verified it was working, I went to the WiM and changed the remote installation password from "1" to blank (values in the new and confirm edit fields). The default admin account and password were not changed.

I then tried to uninstall with "admin", blank, blank and the MFP responded with an invalid password error message. I figured the MFP needed a reboot so I rebooted it.

I tried again to uninstall the software using "admin", blank and blank. Again it failed. So I tried "admin", blank, and "1". It successfully uninstalled.

It almost seems like the app that was installed with the "1" password required the same password to be uninstalled, even though the remote installation password was changed and the MFP rebooted.

I don't think this is the way it's implemented but no matter what I tried the password was stuck at "1".

1. How can I be absolutely sure the remote installation password has been reset?
2. Is there some other procedure, like through the front panel, to set/clear the remote installation password?
3. After a reboot, is there some amount of time we have to wait until the new password takes effect?

Thanks,

Nick.

Here's the FW information from the MFP:

I'm looking into adding the ability to update EECU settings for our Xlet application installer. I see there are some SP values that seem to be around the EECU settings:

• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__COPY
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__DOCUMENT_SERVER
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__FAX
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__SCANNER
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__PRINTER
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__SDK1
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__SDK2
• ENHANCED_EXTERNAL_CHARGE_UNIT_MANAGEMENT__SDK3

If I were to change these would that change what functions the EECU manages? If so, what are the values I can set for each one those?

Is there a document about the SP modes that describes what each one is for and what values they accept/expect?

Note: I know I'll have to update our ACL file in order to use these. If they work like I expect I'll create a new submission with the request form

Which ports are used by RxOP to communicate between the libraries and the MFP? The documentaiton makes reference to https communications but I'm guessing it's not over 443.

The reason for the question is because we're seeing strange behavior at some customers. At these customers our device scout is hosted in the cloud over a VPN instead of inside the firewall.

In these cases the installation starts but doesn't finish. For example, part of the installation is to push RxSP then reboot the MFP. The MFP never reboots - it is unknown if RxSP gets installed, I didn't check that yet.

I'm guessing RxOP is pushing bits to the box then either polling or listening for unsolicited status reports from the device, but never receives them, because the VPN is limiting traffic to some subset of ports.

Please see the updated ACL request.

Is there a function that will allow us to change the User Authentication Management to Custom through RXOP?