RXOP

Hi,

We are developing a application to change service program (SP) setting of our client device using rxsp library. For that we need Access Control List (ACL) file to access SPManager to set spValue.

Kindly find ARC_ACL.txt from attachment for our required Service Program and permission. Kindly provide ACL file as per our requirement.

Thanks

Hi, 
I am using RXOPClient. I am trying to turn off the function button (screen) and set timer (copy reset timer, scan reset timer, logout timer, etc.). There is no such command in RXOPClient to do the same. 
I want to to using command or programmatically from remote.
can  you please help me regarding the same.
 

Thanks,

Hi,

I am using rxopClient(version:3.8.9) for install, uninstall, reboot, sp-setting. 
When I am installing, uninstalling or rebooting printer I am getting an exception:
The exception when call https://xx.xx.xx.xx:51443/dsdk/StartServlet, org.apache.http.conn.HttpHostConnectException: Connect to xx.xx.xx.xx:51443 [/10.20.21.10] failed: Connection refused: connect

Printer Details->  RICOH IM C4510
But, despite of exception all operation(install, uninstall, reboot) are completing perfectly.

For sp-setting,
I am getting exception:
java.io.IOException: rxspServlet not found.
        at ricoh.rxop.rxsp.SPManager.<init>(SPManager.java)
        at ricoh.rxop.rxsp.SPManager.create(SPManager.java)
        at rxopclient.RxopClient$CommandExecutor.run(RxopClient.java:2646)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)
        at java.base/java.lang.Thread.run(Thread.java:1575)

rxspServlet is missing in the device so, I was trying to install to rxspServlet-3.8.9 to printer
It is installing perfectly  to one of my printer Model(MP C2004). And, sp-setting command working fine.

But, For one printer
RICOH IM C4510
*Firmware Version: 2.02

I am getting:
Error
        Installation failed.
        Extended Feature Name:rxspServlet
        Error Code:J243

So, Can you please help me regarding following issue,
1. Exception in install, uninstall, reboot.
2. Install error for rxspServlet.

Thanks

Hi,

We are developing a application to change service program (SP) setting of our client device using rxsp library. For that we need Access Control List (ACL) file to access SPManager to set spValue.

Kindly find ARC_ACL.txt from attachment for our required Service Program and permission. Kindly provide ACL file as per our requirement.

Thanks

Hi RiDP support,

Our customer tried to install the application on IM 370 device, but they cannot.

They suspect these cause the issue:

1. IM 370 does not have SSD installed.

2. Cannot change Remote Installation Password (the device does not have Administrator Tools menu as IM 370.png image)

We attached rxop log, menu image, machine logs.

Please advise.

Thanks.

Hi RiDP support,

When using RXOP to get device settings on C4510 device (get SPData).
We got this erorr:
POST ERROR, detail Information : ResponseEntityProxy{{[Content-Type: text/html;charset=iso-8859-1,Content-Length: 4689,Chunked: false]}}

We attached Machine Logs, rxop logs.

Please advise.

Thanks.

Hi team,

Having a bit of a weird situation where we have heard from one of PaperCut's partners where they have received a report from Mike Allison (Ricoh Solutions) where using the PaperCut modified "Remote Operations Client" to configure the PaperCut MF application and device, on IM 460 devices, they encounter an error but the error appears inconsequential to the use of the application and device. Our concern is that the SP codes may not be set properly, and we could see improper performance or functionality as a result of the error.

The device's firmware is confirmed as "most current" according to Mike.

The error appears to be in the application of SP codes to the device, and we also have a known working version of our ROC client, which limits the delta of SP codes added to the following possibilities:

• SP: 5-420-001 USER_AUTHENTICATION__COPY
• SP: 5-420-011 USER_AUTHENTICATION__DOCUMENT_SERVER
• SP: 5-420-021 USER_AUTHENTICATION__FAX
• SP: 5-420-041 USER_AUTHENTICATION__PRINTER
• SP: 5-420-031 USER_AUTHENTICATION__SCANNER
• SP: 5-118-004 DISABLE_COPY_ERROR_SCREEN_CONFIGURATION

I've attached logs provided by the customer representative from the ROC client. We don't have device level logs at this point.

My question is, should we expect any issues in applying the SP codes above, on that particular device (IM 460)?

I'm raising this on behalf of another engineer, who will take over shortly as they are currently tied up on other items.

Requesting a ACL File V2.  Have created the following text document from the ACL text script.  Please let me know if anything else is needed.  

We have a Java application that uses the rxop/rxinst command to install our rf IDEAS Reader Plugin APK and then reboots the Smart Operation Panel (SOP). Ricoh North America reported that after the APK installation, the changes were not reflected with just the SOP reboot, and a manual MFP reboot was needed to apply the changes.

To resolve this, we are using the ricohJavaDevice.setRebootBoth API to reboot both the MFP and SOP simultaneously. This approach works on G2 and G3 machines but fails on G2.5 machines, where the MFP does not reboot as expected. The installation/uninstallation of APK is working as expected but while rebooting it stalls and the log file for the G2.5 machine shows a "STATE_REBOOT_ERROR."

I have attached the rxinst.zip file containing the log file, screenshot of the log from application and sample code snippet from our application.

public Boolean call() {
            try {
                listener.listenLogs("Rebooting Device, this may take a few minutes...");
                RicohJavaDevice ricohJavaDevice = RicohJavaDevice.CreateDevice(deviceProperties.getIPAddress(), null, deviceProperties.getUserName(), deviceProperties.getPassword(), null, null);
                ricohJavaDevice.setRebootBoth(true);
                ricohJavaDevice.reboot();
                listener.listenLogs("Reboot completed successfully.");
            } catch (RxopException e) {
                listener.listenLogs("Failed to Reboot the MFP \n" + e.getMessage());
                System.out.println("Failed to reboot the MFP. \n" + e.getMessage());
                return false;
            }
            return true;
        }
        
Used RXOP Version : v3.8.8

We need to understand the process of rebooting the MFP and SOP. What can be the possible issue with G2.5 machine while rebooting MFP and SOP both.

Hi RiDP support,

bcprov-jdk18on-176.jar has CVE-2024-29857 issue mentioned in

CVE - CVE-2024-29857 (mitre.org)

We would like to have new version of RXOP include latest bcprov library which fix the issue.

Please help to tell when you can release the new RXOP version.

Thanks.