CAP

This is a new ticket.

How do we get CAP installed/enabled on our Ricoh dev printers?

We are beginning developement to integrate with CAP. Just need help understanding it the best we can.

I understand the the CAP Hybrid does not provide a AAA provider.

What about the non Hybrid CAP on an IM 2000 device (no JAVA). Will it support a AAA provider?

Thanks

Hi

We got a problem SSO on a customer site.

The customer is using alot of Ricoh MFPs with Equitract PCC for Smart Card authentication.

Kofax client does SSO on some MFPs as well (Group A), but cannot do SSO on other MFPs (Group B).

I've troubleshooted the problem by using AAAClientSampleXlet with Rlog tool. I have started up PPC Xlet before AAAClientSampleXlet on WIM to ensure the aaa-provider is started up first.

Group A,  log 125 says aaa-client has registerred success. Launch AAAClientSampleXlet on the pront panel screen and see its user name. -> it is expected.

Group B, log 125 says aaa-client could not register with authentication provider AAA: invoke("register",...) failed: Connection refused.  -> it is not expected

(attached)

All MFP devices are same Equitract PCC version.

Could you please advise me how do we resolve this problem?

Are there any settings on the device that it can prevent aaa-client registration?

Thank you

Ngoc

Hi,

I am trying to install CAP Authentication Package V2. It requires a product key.

Could you issue one  for me?

Thanks

Jack

Hi,

We reviewed the machine logs and found the CAP API auth type was “Personal” and we were able to get Username and UserId.

We tried to change the user in CAP Server as Full Admin, User, and General User. But the CAP API  auth type was always “Personal”. We don’t how to change it to “User Authentication” or “Administration”

Our Code based on sample code provided looks for all 3 types. For Personal, we set Username and UserId. For User Authentication, we set only Username. For Administration, we set only UserId.

Our questions are,

1.       Is Auth Type is based on the license?

2.       How do we change it?

3.       Why has sample code got 3 Auth types?

Regards

Hello,

PrinterOn has been working with the Ricoh team to try and get HotSpot 6.10 working along with CAP/CAP-ES deployed.

Currently we have been working with Erik from PTEC to help try and resolve the issue.  The problem is that the user ID is not being transfered via the CAP SDK to the PrinterOn HotSpot software.

We tried the same HotSpot software deployed in our office and it works, we deployed in PTEC as well and it works,  But at the customer site we have not been able to get the userID to tranfer.

The UI on the MFP panel shows the corret user logged but the HotSpot app is not getting the information.

• Erik joined to try and troubleshoot this as well with no luck.
• We originally started with a CAP install and when it didn't work, we tried changing to a CAP-ES deployment
• Brent Lang (blang@printeron.com) is supporting the install for PrinterOn

The integration is being handled by a Servlet app and then presented via a HTML UI.

I have attached the SMC file from the team suppoinrtg the install as well as the CAP log files.

We have run out of ideas to try and troublsheeot why this is happening and risking to have the customer abandon the project.

Thanks in advance,

Mike

Hello,

We are attempting to install/configure CAP so that we can use a card reader to authenticate on our RICOH MFP. So far no success. We installed CAP software on the Ricoh C406z, but when we try to use the Remote Install Manager to license it, we get the following error.

ERR-011: An internal processing error occurred.

The only other information we've been able to find on this error is "Please call the service representative".

Thanks,

Dale Hunt

Software Developer IV

Open Text 

Hi,

CAP V2 is installed in the device MP C306Z and Ricoh Hotspot 6.03 is installed.

When try to release a print job by using Ricoh hotspot, there is nothing printed out.

Without CAP,  Ricoh hotspot can print a job successfully.

Does the CAP block the port 9100?

The Ricoh hotspot log file displays everything normally.

2016-09-27 09:54:33.934 Sending outgoing document: 0003336671.PJ

2016-09-27 09:54:33.937 In RAWPrinterDocu.writeDocument() to: 172.16.100.4:9100

2016-09-27 09:54:35.350 ... print job transmission complete.

2016-09-27 09:54:35.350 Successfully processed print job: 3336671

2016-09-27 09:54:35.352 is reprintPermitted. So, do nothing.

2016-09-27 09:54:35.412 Dispatching PrintLog for job: 3336671

Please help for this issue.

Thanks