Once you have collected the device logs as described in How do I collect the device (or trace) logs? | Ricoh Developer Program (RiDP) (ricoh-ridp.com) you will have an encrypted archive that will need to be decrypted by the self-serve Ricoh Log Analyzer Tool utility.
- Open the self-serve LogCat utility
- Drag and Drop or browse to the device log archive using the Add Log File button
- You may also add a second device log for the purpose of comparing the two
- Wait until the "result" file is automatically downloaded by the browser
This may take awhile, especially for larger device logs. Please be patient.
The results file will contain controller and panel log output, as well as reports on device firmware levels and SP modes.
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